전국 × 고객 서비스 평가가 높은 호텔·료칸 - 155페이지

We stayed for two nights with two young children and loved it. Check-in via the machine was smooth, the room was spacious, and we could relax comfortably on the sofa. The bathroom was also very large, and the big mirror at the sink was very convenient. The staff were kind as well. We will stay here again next time we visit Disney.

It was my first stay in a while, and the floor had a calm atmosphere. The Room was spacious, thoroughly cleaned, and clearly well maintained with an excellent sense of cleanliness. Above all, every staff member was courteous and professional, which made my stay very comfortable. Choosing this property for my time in Osaka was absolutely the right decision. I would love to stay again when I have the opportunity, and I look forward to seeing you then.

The staff are always courteous and attentive, making my stay very comfortable. The Room is thoroughly cleaned, the bed is very comfortable, and I can truly relax, so I keep coming back. The bamboo lanterns in the garden change little by little with each season, and I look forward to strolling around every time. At the club lounge, the beer server was available from tea time, which was just what I needed after being worn out by the heat. This time, I also enjoyed warm, freshly made pancakes from the pancake maker—it really lifted my spirits. It’s wonderful that there’s always something new to experience. I’m looking forward to visiting again next time.

I was happy to be able to celebrate my birthday here again this year. Not only was the Room wonderful, but the meals were delicious, and the staff’s hospitality was excellent—I’m always grateful. The towel cake in the Room and the mago chazuke I had been hoping to try made it even more special. I had a truly lovely time. Thank you very much.

Every year I stay here for my birthday, and thank you again this time for the flowers and celebratory message in my Room. I was truly delighted. As always, I was able to spend a wonderful, happy time. I am completely satisfied with the Hotel, the staff, and everything else. Thank you very much. I’m looking forward to visiting again next year.

We stayed during Silver Week. Even with many guests, it never felt noisy, and the restaurant was run smoothly. There was a notice in the lobby with the sunset time, and the sunset over Ago Bay seen from our Room was very beautiful. The grounds are spacious, and the early-morning walking route was refreshing.

We had a very meaningful time in Atagawa, including enjoying the nearby restaurants. All of the staff were kind and helpful—thank you very much. The pool and the café next to the pool were great. The game arcade was also well stocked with toys for kids. We could watch the sunrise from our room and start the day feeling refreshed. The dinosaur treasure-hunt game was fun too. One free drink each day at the café was a nice perk. Checkout is at 11:00, so we could take our time.

I stay here regularly as a member. This time, I booked through Ikkyu because it was cheaper than the hotel’s official website. On Ikkyu, check-out is at 11:00, but my membership benefits were applied and I was able to enjoy a late check-out until 12:00.

The view from the room was amazing. (The windows were so large that a lot of sunlight came in, so even in October it was hot and we turned on the air conditioning.) The open-air bath was spacious, and we could really relax. We also appreciated the complimentary ice pops and fruit vinegar after bathing! The food was delicious, and we especially liked the broth in the matsutake mushroom and pike conger eel dobin-mushi. The beef cooked on a ceramic plate was a bit tough for my 84-year-old mother (we should have taken it off a little earlier). The staff’s polite service was also very pleasant. If I had to mention one downside, it would be that there wasn’t a beer vending machine.

I’ve lost count of how many times I’ve stayed here. Every time, all the meals are delicious. I usually stay for two nights, and I’m always very satisfied to be able to relax in the Room’s Onsen and enjoy plenty of reading at my leisure. I’ve recommended it to relatives and friends, and they were delighted. I’ll be back again.

I have stayed with the Hotel Mets brand several times, but this was my first time in Omori. Thanks to your efforts to accommodate my Room assignment request as much as possible before check-in, I had a comfortable stay. The front desk staff also kindly supported me during the check-in process, so everything went smoothly without any major issues. The Room cleanliness and Facilities were what I have come to expect from Mets, and overall I was satisfied. In particular, I needed to use the internet in my Room for an online interview this time, and it worked without any problems. However, I felt the carpet design in the guest Room was a bit busy, and I would have preferred calmer colors and a simpler design. For foreign tourists like me, the Omori area feels a little far out, but since I was satisfied overall, I would consider staying here first if I have another chance to visit Tokyo.

The breakfast here is delicious, so I stay here every time I’m in Osaka. This time, they kindly stored my suitcase and refrigerated items before check-in, which was a big help. It’s a bit of a walk from JR Osaka Station, but if you head for Izumi no Hiroba in the underground mall, you’ll be fine. Considering the price, you can overlook the surrounding area around the Hotel. It’s also within walking distance of Tenjinbashisuji Shopping Street, and there’s a nearby LIFE supermarket, which is convenient. There is no complimentary bottled water in the room, so it’s best to bring your own.

As it was my birthday month, I chose a room with lounge access at this hotel for the first time. Thank you very much for the birthday gift. The room had a separate bath and toilet, and both the layout and the bed were excellent. The view from the window was also very relaxing. The lounge was comfortable, and we really enjoyed a wide variety of drinks, including alcohol. My husband was delighted. Everything served in the lounge was delicious—especially the omelet, French toast, and rice balls at breakfast; they were outstanding. All of the staff were wonderful as well, and I would love to stay again. Thank you very much for taking such good care of us.

I stayed here during Silver Week because the Hotel is new and very conveniently located. It’s truly about 30 seconds from the station, and it’s also just a short walk from the affiliated flat parking lot tucked away behind (600 yen for 24 hours from the time you park), which was extremely convenient. I had heard it was far to walk, but in reality I could reach Inuyama Castle Town in about a 20-minute walk from the Hotel. It was so crowded it felt like Kyoto’s Ninenzaka, and with shops lining the streets and plenty of street food to enjoy, I’m glad I chose a No Meals Included plan this time. The Room was new and spotless, and because the space is used so efficiently and functionally, it didn’t feel cramped at all. The bathroom facilities, including the LIXIL toilet, were stylish and comfortable. Since they use Simmons bedding, both the bed and pillow had a firmness that satisfied me even though I have lower back pain. The towels were fluffy with great absorbency, and even for someone like me with a larger build, the pajamas were comfortably sized. The large public bath had one ReFa hair dryer plus Panasonic Ionity units for the rest, which was decent enough. On the downside, perhaps because the indoor bath was over 42°C and too hot, the cooler open-air bath was packed. I also wished it were a real Onsen, and it was disappointing that there wasn’t complimentary mineral water service like most Hotels offer.

About 30-plus years ago, when it was still Imai-hama Tokyu Resort, our three-generation family of eight—including young children—spent several summers here. We played on the beach and in the hotel pool, enjoyed the large public bath, and the kids had a great time in our maisonette room—wonderful memories we’ll never forget. This time, for the first time in nine years, my husband and I stayed as a couple. The weather was perfectly clear and the ocean view was stunning. The bright atmosphere felt just as it used to be, and we enjoyed delicious meals and the open-air bath while spending a relaxing time together.

From the moment we arrived, the staff warmly welcomed us, and check-in was smooth. Everyone was highly professional, and the property was spotless, making our stay very comfortable. The meals were delicately flavored, and the portions were just right—not too much or too little. Both dinner and breakfast felt perfectly balanced. The baths are cleaned once between check-in and the next morning, with a switch between men’s and women’s times, but we were happy that we could use them multiple times even late at night or early in the morning.

Although it was a No Meals Included stay, the service was pleasant and made my stay very comfortable. The Onsen was also wonderful—before I knew it, time had passed while I was soaking (sweat). I visit Kochi Prefecture about twice a year, so I’d like to stay here again next time.

From the warm hospitality to the excellent service from all the staff, we had a wonderful time. We also enjoyed unexpected activities such as the table tennis service, and the ocean view from our Room was beautiful—making it a truly memorable day. The meals offered a great variety, and we were able to fully enjoy many of Toyama’s local specialties. The evening course dinner was carefully prepared dish by dish, and we were extremely satisfied. One thing we hope will improve further is the overall cleanliness and odor inside the building. We stayed in a non-smoking Room, but noticed a slight smell of cigarette smoke on the floor. Since it is such a lovely Ryokan, improving this point would make the stay even more comfortable. Other than that, everything was truly wonderful—this is a Ryokan we would like to give five stars. It’s a place we would love to visit again with our family. We would be even happier if these points have been improved by our next visit.

Conveniently located right in front of the station. The Room was clean and comfortable. The lobby had a great atmosphere, and it was interesting that you can bring books from the neighboring library up to your Room to read (though it may not be something you use much on a short stay). The breakfast buffet was very well stocked—there was squid sashimi, local Yamagata dishes, and even ramen available to order, which felt quite luxurious. The roll cake dessert wasn’t a cheap petit-cake style one; it was genuinely tasty. The pudding also looked good, but unfortunately it seemed to sell out early before I could get some.

My spouse and I have stayed here several times, and this time we stayed together with our adult children. They were delighted and really enjoyed their stay. Thank you to the Hotel’s head chef and the staff members who remembered us for your warm hospitality. We would love to stay again if we have the opportunity.