전국 × 고객 서비스 평가가 높은 호텔·료칸 - 152페이지

This was my first stay at Dormy Inn, inspired by the thoroughly well-designed service system I experienced this summer when staying at La Vista Kirishima, part of Kyoritsu Resort Group. I arrived too early and had important luggage, so I couldn’t leave; it was very kind of the staff to tell me about their early check-in option (1,000 yen). Rather than the enveloping sense of happiness you might get at a luxury city Hotel, I felt their Facilities and service system—meticulously designed for reliability, convenience, efficiency, and safety—were truly impressive. It is a remarkably attentive Hotel.

The Hotel was easy to find, and the staff were very helpful. The French toast at breakfast was especially delicious. The view from the window was also great. The bathroom sink area felt a bit small. It would have been even better if there were a small shelf or table to place a pouch or toiletries. I appreciated having drinks available 24 hours a day, and the price was affordable. I would like to stay here again if I have the chance.

Blessed with beautiful weather, we had a wonderful stay in an elegant sukiya-style setting. The welcome drink—Alain Milliat juice—was so delicious that we couldn’t resist having a second glass. The hotel’s signature lemon cake was also excellent, and we bought one as a souvenir. From both the room and the dining area, we enjoyed expansive ocean views stretching out to Hatsushima and Izu Oshima, creating a wonderfully open atmosphere. Dining while taking in such magnificent scenery was truly exceptional. My husband enjoyed the wine pairing, and thanks to the staff kindly adjusting my course portions to be smaller, I was able to savor every dish through to the end. They also packed the final dessert for takeaway in an adorable box, which was a thoughtful touch. The bath in our room felt like an open-air bath when we opened the window; with perfect weather, it was incredibly relaxing. With stunning views, delicious cuisine, and attentive hospitality throughout, it was a memorable stay that left us feeling refreshed. We would love to visit again.

As expected from the Grand. The mattress and pillows were great, and I slept very well.

From luggage storage before check-in through check-out, the service is streamlined yet kind. The card-key elevator access provides reassuring security. It’s a little away from the downtown area, but once you get to the station, everything you need is there, so it’s convenient.

Stayed on the 24th with breakfast included for two guests. Check-in at the front desk was smooth, and the parking was easy to find. It was wonderful that parking was only 500 yen no matter how many times we came and went. Tempur mattress and pillow; semi-double bed. We were able to relax comfortably. The welcome drink (apple juice) was delicious. We also appreciated the bath salts—such a thoughtful touch. Above all, the breakfast felt home-style and was delicious. All of the staff were excellent as well. Thank you very much.

I booked this Onsen with a scenic-view bath after it caught my eye while searching for an Accommodation. Since meals are served in the Room, I was a bit concerned about staff coming in and out, but they delivered the food outside the door, which made it much more comfortable. We also laid out our own futons, so no one entered the Room during dinner—this suited us well. It felt like that helped keep the price a bit more reasonable. Dinner had many dishes and was delicious, and we were even more satisfied with the tasty local rice. The bath was a good size and perfect for relaxing at our own pace. The Shuttle Service to the station was also very convenient. We’d like to stay again. Thank you very much.

• I’m very sorry for the late review. Thank you for a very comfortable stay. Thank you to all the staff for your kindness and support. I’ll be back again, and I look forward to staying with you next time!

After the festival at Shima Spain Village, I was able to refresh and recover from the fatigue with delicious food and a wonderful bath, so I could take on day two feeling energized! I’d love to come back again for a relaxing stay.

The location was great, the Room was clean, and it was a good-value stay. The air conditioning was comfortable, and although the Room faced the tracks, the noise didn’t bother me much. The front desk staff were excellent and the breakfast was delicious, but if I had to ask for more, I would have liked rice and miso soup. I’d be happy to stay again if I have the chance.

The services were excellent, but what impressed us even more was the warm hospitality and thoughtful care throughout our stay! Every staff member we met was kind and welcoming, and we truly had a heartwarming time. There were plenty of complimentary drinks and snacks (the summer water service was especially appreciated). We stayed with three preschool-aged children, and even when they got excited, a bit noisy, or fussy, the staff never showed any displeasure—always smiling, speaking gently to them, and offering help whenever they noticed we might be struggling. The team at the front desk, dining area, Onsen area—everyone was wonderful. They were also very courteous when I called in advance with several questions. We chose this Accommodation to visit LEGOLAND Japan and Oyatsu Town, and we definitely want to stay again! Both dinner and breakfast were delicious! It’s located in a place where you can really feel nature, and the Onsen with scenic views made for a relaxing time. This trip reminded me that meeting kind people makes travel so much more fulfilling.

Great location, clean rooms, long opening hours for the large public bath, and a wide variety of food—very satisfying!

The Hotel was very clean and functional, which was truly great. There were also materials prepared to introduce sightseeing spots and gourmet options around the Hotel, which were very helpful. However, the best part of this Hotel was the front desk staff. The atmosphere they created felt like the ultimate service. I will definitely use this place again when I visit Kanazawa. Additionally, the hairdryer was a big hit with the women in my family!

This was my first time staying in a room with a balcony. The view was wonderful, and I was able to enjoy the beautiful sight of the morning sun reflecting on the sea together with my mother. The room was spacious, and we were able to relax and enjoy our trip at a leisurely pace.

This was my first stay in Oku-Biwako. I was looking for a relaxing getaway close to Osaka and found this inn. The scenery of Oku-Biwako, which I was seeing for the first time, was truly soothing. Every dish was delicious, and I also enjoyed the beautiful tableware. I asked in advance whether ayu (sweetfish) would be included in the meal and was told it wouldn’t be available, but on the day they kindly changed part of the menu to grilled salted ayu, so I was able to enjoy it during my stay. The large public bath had clean face towels provided, so there was no need to worry about towels. From parking guidance to the dining staff, everyone worked efficiently and left a great impression. I’d love to visit again in another season to enjoy more great food.

We stayed for a Multiple Night Stay with a Child Sharing Existing Bedding, and the location, price, and staff service were all excellent. With the eco Plan, there was no room cleaning, and we could exchange towels at the front desk, which made things easy. There is a convenience store on the first floor, so it’s very convenient. The building and Facility feel like an older Business Hotel, but it has been renovated and the exterior looks clean, so it didn’t bother me much. If you care a lot about small dust, torn wallpaper, or an older bathroom, this may not be the right place for you. I would be very happy if the coin laundry dryer were gas-powered. It was a Hotel I would like to use again. Thank you.

Conveniently located near the station, with a delicious breakfast and complimentary beer service upon returning, making my stay very comfortable. Since breakfast started at 7:00, there were days I couldn’t make it, so I think 6:30 would be better. All of the staff were wonderful.

Even though it was the day of the Gion Festival Yamaboko Junko parade and there were many guests, I had a comfortable stay. I went to the Onsen early, so it wasn’t crowded and I could relax. Breakfast offered a wide variety of options and was delicious—I ended up eating too much. I would like to stay again.

Due to typhoon-related issues, I stayed here on short notice. There were a few minor problems, but they handled them smoothly and resolved everything quickly. The front desk staff were polite and attentive. I chose a Room with a massage chair, which helped me refresh after work. The light breakfast was well-balanced and tasty. The restaurant staff were also friendly and created a pleasant atmosphere. It was very comfortable. Thank you.

I suddenly felt like visiting Matsushima and started looking for Accommodation, but everywhere was pricey. The more affordable places had reviews that were, well, what you’d expect… Since my stay was short, I thought I didn’t need to do much sightseeing—then I found this place. A “Room assigned on arrival” Plan with crab at this price? Is that really okay? I arrived feeling both excited and a bit anxious, but it exceeded my expectations by far. The staff were wonderful, and even though it’s a two-story building, there’s an elevator. When I got to my Room (by chance), it was a twin room with double beds. Spacious! Clean! Beautiful! Both dinner and breakfast were delicious. The staff’s attentive check-ins were also appreciated. I finished all the crab without thinking about anything else. I noticed a framed certificate on the wall—it wasn’t quite a standard chef’s license… Turns out they’re actually an instructor who trains chefs. No wonder everything tasted so good… In the large public bath, I ended up chatting with other guests about how great this Accommodation is. If there’s one thing I’d like to mention: The small stones laid in the reclining bath area of the large public bath have come loose, and it hurt when I stepped on them—please improve this before my next visit.