전국 × 고객 서비스 평가가 높은 호텔·료칸 - 15페이지

We stayed as a couple. It was a beautiful, wonderful Hotel. The Room was great, and the large public bath was excellent. The counter seats at breakfast are also recommended. It was very tasty and enjoyable while looking out over the streets of Fujieda. If you come to Fujieda, this is a must-stay Hotel!

We visited during Golden Week for a birthday trip. From the warm welcome to the lounge, Room, baths, and meals, everything throughout our stay was wonderful and made it a truly unforgettable trip. The view from the Room was beautiful, and we were able to spend a relaxing, luxurious time. Every dish was genuinely delicious; even though the portions were generous, it was so good that I finished everything for the first time. All of the staff were consistently kind and attentive, which made our entire stay very comfortable. We also went to an outside bath, but it was quite crowded—so much so that we felt completely satisfied with just the Ryokan’s baths. In particular, the in-Room bath had perfect temperature and excellent water quality, and it was incredibly soothing. I’ve been traveling about once every two months for many years, but this is the first Ryokan that truly made me think, “I definitely want to come back.” Next time, I’d love to visit during crab season. Thank you very much for such a wonderful time.

I had a wonderfully relaxing stay at a comfortable pace. It was quiet and spotless throughout, and the Onsen was incredibly open and wonderful. Every meal was deeply delicious. The staff were also very pleasant and welcoming. I feel as if both my body and mind have been refreshed. I can hardly believe how reasonably priced it is. Thank you very much. I will definitely return.

It was a very satisfying trip to Shirahama. This Accommodation is in an excellent location, close to Shirarahama Beach. The Room was thoroughly cleaned, and we were very satisfied. We love Onsen, so we were happy with the large public bath here. The food was delicious as well. All the staff were attentive and helpful—thank you very much. It was an Accommodation that exceeded its price. We were also blessed with good weather and could relax at our leisure. It’s an Accommodation that makes us want to come again.

We stayed here to celebrate my partner’s birthday. The facilities were very clean, and there were so many thoughtful touches—like a free drink corner, a small selection of toys, plenty of large public baths, and even handheld fireworks—that we couldn’t experience everything in just one day! Above all, the staff’s attentiveness was outstanding. They helped serve the birthday cake and gifts, provided candles and a brazier for the fireworks, and adjusted the lighting to create a lovely atmosphere—we truly felt their care. My partner was very happy as well. We’d love to stay again!

Just before our stay, the open-air bath in the large public bath became unavailable due to construction. As an apology, our Room was upgraded—an extremely appreciated and thoughtful gesture! We had a similar incident at another ryokan before (name withheld), where they tried to smooth it over by simply upgrading the welcome sweets, which left us dissatisfied. This time, however, we had no complaints at all. Our 4-year-old daughter is quite picky and we often struggle with meals, but when we asked if she could have grilled fish instead of a hamburger steak, they served herb-seasoned ayu sweetfish. She loved it and finished an entire fish in no time. The adults also found everything delicious—we finished every dish! Overall, the service and hospitality were excellent. Our daughter was very happy and said she wants to come again. Because we couldn’t use the open-air bath, that part is 4 stars; everything else is perfect.

We stayed for two nights with our two Pomeranians and my father, and had a very comfortable time at this dog-first Accommodation. The staff, the Room, the meals, and the bath were all excellent. Since it was hot, we really appreciated being able to borrow a free cooling neck wrap for our dogs. The portions were generous, and I’m sorry we couldn’t finish everything. We would love to stay again.

This is a traditional Onsen Ryokan, but it is very well maintained and spotlessly clean, so we had a very comfortable stay. Both dinner and breakfast were delicious. The male staff member at the dining area was very kind and gave us detailed information about the sightseeing spot we planned to visit the next day, including how to get there, walking time, and parking. We would love to stay here again!!

This was a truly wonderful Accommodation. Our family takes 2–3 trips a year to an Onsen Accommodation that we can reach from Tokyo for one night, usually spending around JPY 30,000–40,000 per person. My wife chooses the Accommodation each time, but lately none have been memorable or especially appealing—until now. For the first time in a while, we found an Accommodation we genuinely want to visit again. Many of the staff are from Southeast Asia, but they told us they have passed JLPT N1 and also undergo a one-year training period. We never once had any trouble communicating. I previously lived in Thailand for about five years, so I already knew people from Southeast Asia are often even more diligent and hardworking than Japanese people—but I was still impressed by just how much so. Thanks to them, we were able to spend a very comfortable and pleasant time here. These days many staff members don’t wear name tags (perhaps due to measures against customer harassment), so I didn’t catch anyone’s name, but I would like to sincerely thank the woman who took care of our Room—she was wonderful and very thoughtful. The heartfelt send-off by all staff after checkout truly moved me. As for the Onsen: honestly, both the water quality and the bath itself felt fairly standard, though everything was very clean. One thing I noticed is that it’s great not having to bring towels into the bath area; however, you still need to carry things like fresh underwear or your phone. In the end I used a plastic shopping bag out of necessity, but it would be helpful if you could provide (and leave in the Room) a larger drawstring pouch like those commonly found at other Onsen facilities. Also, my wife said she felt scared because it was dark on the way to the large bath and inside the bathing area as well. Lastly, we felt that the air conditioner noise was slightly loud—just mentioning this in case it helps. And finally—the meals were outstanding! The balance, portion size, and taste were all impeccable. Because I’m quite big (and eat a lot), meals at most Accommodations aren’t enough for me; this time I shared small portions of my wife’s meal with our son as well and still felt about 90% full—in other words, very satisfied without being overly stuffed. While breakfast is often disappointing at many places these days, breakfast here was also excellent—especially because it wasn’t that typical thin and overly crispy dried horse mackerel you often see elsewhere. And above all: the wasabi was delicious! Being able to get refills freely made it even better. In any case, we definitely want to come again—thank you very much.

This was our second stay as a couple with our dog. Because it is a private rental house with exterior walls, we didn’t have to worry about the surroundings and were able to relax and enjoy a luxurious time in the Room. For meals, the ingredients were prepared in the refrigerator and we cooked for ourselves, but the recipes made it easy to prepare everything smoothly. We also appreciated that the menu was different on the second night, so we never got bored. The staff were very polite and kind. Even if we had questions, we could reach them by phone, which made us feel at ease throughout our stay. It was also great fun chatting during check-in and check-out. Our dog looked happy from start to finish. It was an Accommodation that makes us want to come back again for sure.

Before our stay, I didn’t expect to enjoy the Hotel experience itself this much. But once we checked in, the atmosphere and the book-filled spaces were even more comfortable than imagined—in the best way, it far exceeded our expectations. Our family loves relaxing at a Hotel, so it was wonderful that each of us could spend time however we liked without having to visit lots of tourist spots. The well-known bakery and restaurants nearby were also great, and we enjoyed exploring the area as well. It was a scorching midsummer day when walking outside was tough, but just staying inside the building was more than satisfying. When making our Reservation, I was a little surprised by how high the Review ratings were, but after staying there, I completely understand why. You can enjoy it together with the Kadokawa Musashino Museum—it’s truly a Hotel where staying itself becomes the purpose. Everyone in our family was very satisfied, and it’s a great find that makes us want to stay again.

The floors throughout the Ryokan were comfortable to walk on barefoot, making it feel like home. I completely understood why rolling suitcases are not allowed. I could really appreciate the owner’s attention to detail, and I thought it was wonderful. The location was excellent, and the meals were delicious.

This was my third stay, the first in a year and a half. The hot spring water here is simply outstanding— the moment you step in, you can’t help but let out a joyful sigh. I’m also grateful to the cheerful, welcoming proprietress for her thoughtful care in so many ways. It was my husband’s first time staying here, and he was impressed not only by the hot spring, but also by being able to enjoy some rare sake at dinner and by how beautifully the lighting is used throughout the Accommodation. Soaking in the hot spring washes away everyday fatigue and stress completely—once you stay here, you’ll find yourself coming back again and again. Thank you very much for your hospitality; I will definitely visit again within this year. Thank you.

Both dinner and breakfast were delicious, and we were very satisfied. The staff were also extremely friendly. Taking off our shoes at the entrance helped us relax even more. We would love to stay again if we have the opportunity!

We truly felt your wonderful service and hospitality throughout our stay. The location, the meals, the baths, and all of the staff were genuinely excellent. You even prepared kaiseki cuisine for our 9-year-old son and accommodated a change to our breakfast time. Both the dinner kaiseki and breakfast were absolutely delicious, and it was clear how much care and effort went into them.

Due to my child’s entrance exams, this was my first visit in several years, but the building is well maintained and exceptionally clean. The updated loungewear was very comfortable to wear. Even more impressive is the service from the Hotel staff—everyone at the front desk, restaurant, lounge, and housekeeping consistently provides such pleasant hospitality. There are many Hotels with great facilities but poor service; however, I felt that Grand Phoenix Okushiga is on a different level. As for dining, Italian cuisine is my personal favorite.

Stayed with my Yorkshire Terrier and mother. The interior has a European feel down to the details, creating a wonderful atmosphere. The room is spacious enough, and there was no unpleasant smell. The onsen in the room allows for easy access to a relaxing bath, which was very enjoyable. We only had breakfast during our stay, but the meal on the second day was very delicious. For dinner, please note that you need to choose such a plan or make a reservation in advance; ordering after arriving at the hotel seems difficult. Dinner costs 10,000 yen per person, which felt a bit expensive. However, there are no nearby places within walking distance for dining out easily, so please keep this in mind.

We stayed here to celebrate my elderly parents’ birthdays. Highlights of this Accommodation: - The view of Mt. Fuji across Lake Kawaguchi while soaking in the balcony footbath is breathtaking. - In the evening, you can enjoy complimentary drinks such as beer and wine in the lounge, along with free nuts and ice cream. - Dinner is served in your Room, and you can dine comfortably at a relaxed pace on low chairs. Unfortunately, due to bad weather we couldn’t see Mt. Fuji even once during our stay, but the staff kindly gave us a lovely Mt. Fuji postcard. We’ll be back next year for another try! The dinner portions were more than we could finish and felt wasteful for us, so I rated the meals 4 stars—I’d love to see a “quality over quantity” Plan or a smaller-portion Plan. Overall, this is one of the very best Accommodations with views of Mt. Fuji, and it’s become one of our favorites! *The Mt. Fuji photo was taken from our Room in June last year.*

It was a very comfortable Hotel. It truly felt like Greece on the Aegean Sea—and it was so clean!! The welcome drink was luxurious, too. The small lobby was also very relaxing. Breakfast was included, and because we had an early activity, they opened earlier than the regular hours. They also learned it was our wedding anniversary trip and gave us a gift, which really warmed our hearts. It’s just a short walk to the beach, and I’ll never forget how beautiful the moon and stars looked from there! Breakfast was delicious and carefully prepared, and the location was perfect. We will definitely stay again. Next time, we’d like to take our time and stay longer. Thank you very much!

Thank you very much for your continued support. As I was in Memanbetsu for work this time, I mostly just slept, but thanks to the warm hospitality of all the staff, I was able to relax and enjoy a restful stay. Thank you very much. I expect my next visit will be in the summer of next year, and I look forward to staying with you again.