전국 × 고객 서비스 평가가 높은 호텔·료칸 - 140페이지

The service was excellent, and the meals were delicious. One of Okawaso’s highlights—the shamisen performance—was very soothing, and there was also a comfortable place to sit and enjoy it at a relaxed pace, making it a wonderful memory. The staff were all welcoming with lovely smiles, and their guidance was clear and easy to follow.

Thank you for the wonderful Room. I requested a DVD set in advance, and you kindly accommodated my request. The Room was lovely—I'd love to stay again.

The unit bath was a bit dated, but I had a comfortable stay. I had plans in Ginza the following week, so I booked another Hotel in the same group with confidence.

The toilet and bathroom are separate, so you can enjoy a relaxing bath. From a woman’s perspective, I was happy to find not only shampoo and conditioner, but also a well-stocked selection of amenities from two cosmetics brands. The round table is small, with space for only one laptop, so it may be inconvenient for working. One thing I noticed was the light by the vanity mirror—it wasn’t bright enough for applying makeup. The front desk service and cleanliness were both excellent, and it’s a Hotel I’d like to stay at again.

I had reserved a triple room, but one of my companions wasn’t feeling well, and you kindly changed it to a twin and a single. I truly appreciated your support. What’s more, the rate stayed the same—I couldn’t believe it. Thank you very much. I also enjoyed the bath both at night and in the morning. Breakfast was delicious and therefore crowded, but we could check our place in line online, so it wasn’t any hassle. In Otaru, Dormy Inn is the best choice.

The Facility and bedding are clean, and the staff are very helpful. They kindly accommodated our additional requests, which allowed us to enjoy a very satisfying stay.

This was my second stay at the accommodation, and I had a pleasant experience again. The room was clean and comfortable. Thank you very much. The large public bath was also very enjoyable; however, I noticed that while there were four mirrors and hair dryers in the changing area, there were only two chairs available. Some guests had to stand while drying their hair. Additionally, the chairs were quite low, making it difficult to see one's face in the mirror when seated, so many guests stood for skincare as well. Although this is not a place where one spends a long time, it was the only inconvenience I experienced during my stay. I look forward to staying here again. Thank you very much!

Perhaps because we stayed on the Sunday after the Obon holidays, the price was very reasonable. It was close to the station, and the Room had a large sofa, so we could relax and enjoy our stay. If I had to mention one issue—partly because we hadn’t properly completed our Check Reservation—our booking was listed as one male and one female instead of two females. We informed staff at check-in, but the loungewear prepared in the Room remained set for a male and a female. Even if it wasn’t needed, I would have appreciated it being checked. (Since we didn’t notice until bath time, my daughter slept in her clothes for the next day.)

Check-in and Dining As we were staying with a large group, they handled our additional requests smoothly. They thoughtfully arranged the seating for dinner, and it seemed the same consideration was carried over to breakfast. We were able to enjoy our meals in a relaxed atmosphere. Everything was delicious, and we were fully satisfied both visually and in terms of portion size. The Onsen was also wonderful. We received smart, unobtrusive, and attentive service throughout. It was a truly great stay. Thank you very much.

Very convenient location near Nagasaki Station. The Room was spacious with well-equipped amenities, and the staff were all very kind and attentive. However, there are two downsides: the water pressure in the bathroom is weak, making it difficult to wash, and the laundry is located on a floor with a smoking room, where the hallway has a strong smell of tobacco, which is unpleasant.

From welcome to farewell, the service was attentive and truly impressive. No matter where we were in the building, the staff noticed everything and took excellent care of us.\nOcean views from every Facility—the Room, the large public bath, and the lounge with complimentary drinks.\nWe also recommend taking a walk down the hill to Mihama Cape.\nThe ocean view from the outdoor lounge was in a perfect location. We relaxed with coffee while listening to the waves until sunset. Thank you very much.

Although it is a Business Hotel in style, the Onsen was excellent, and the breakfast in particular was more luxurious and delicious than expected. For dinner, we used a voucher provided at the front desk and went to a robatayaki restaurant. With restaurants nearby and enjoyable night views, it was a comfortable Hotel to stay in.

My spouse and I stayed from Sunday to Monday. The front desk staff were pleasant, and while the baths are not brand-new, we were very satisfied with the sauna and walking pool. I also joined a löyly event in the sauna for the first time. We chose the dinner buffet, which offered a good variety of dishes, all tasty, and my wife especially enjoyed the desserts. The parking fee was reasonable, and on Monday we were able to leave our car parked while we took a walk around the nearby Heijō Palace Site. We would love to stay again if we have the chance.

Delicious beer right after arrival! We enjoyed beer and wine while waiting to check in. The panoramic sauna was amazing. Dinner was also great—the roast beef was truly delicious. The first-floor bath also had a sauna and cold plunge, which was nice. For breakfast, it was disappointing that there was no yogurt or boiled eggs. Overall, a wonderful stay! We’re looking forward to visiting again.

I returned to Japan on short notice and stayed alone in a single Room. Since I’m slightly claustrophobic, I was worried about the Room size until I checked in, but it was not an issue at all. At 12 m² it isn’t large, but the clean and functional Room was very comfortable. The Facility was also very clean. There is a coin laundry and a microwave, which was convenient. All staff—the front desk team, housekeeping, and the breakfast kitchen staff—provided excellent service. The front desk staff in particular were kind and courteous, and they patiently helped me with even small details; I’m truly grateful. As this was my first time returning alone, their greetings of “Have a good day” and “Welcome back” made me very happy. The area around the Facility is quiet, and although I was traveling alone as a woman, I felt safe even late at night. There is a convenience store right next to the Hotel, which is very handy. It’s also about a 7-minute straight walk to the station, which is convenient. I’m really glad I stayed at Keio Presso Inn Ikebukuro this time. If I have another opportunity, I would love to stay again.

With more and more Hotels offering self check-in and check-out, the warm service from the front desk staff made me feel at ease. The gentleman who is always at the front desk is great. This time I chose a plan with breakfast, but the menu was exactly the same on both days. The restaurant itself was relaxing, but perhaps because I went close to closing time, the breakfast selection felt a bit limited. That said, it’s very close to Nagasaki Station, and I’d like to stay here again when I visit Nagasaki.

The Room and bathroom were clean, and I was able to relax comfortably. Checkout is at 11:00, and there was a coffee machine in the Room, so I was happy to enjoy my morning coffee at my own pace. However, I’m not sure if it was cleaning after checkout or other guests, but the noise from around 8:00 a.m. woke me up. It’s conveniently located near Kawasaki Station and convenience stores, so I’d like to stay again if I have another chance to visit Kawasaki.

My daughter and I stayed here together. We had a luggage issue before arriving at the Hotel and ended up arriving an hour late for dinner, but you kindly accommodated us, for which we are truly grateful. For the meal, although it was already past the time when it would normally have been served as a boxed meal, you were considerate enough to serve us as planned, and I was nearly moved to tears. Every dish was not only beautifully presented but also thoughtfully prepared with seasonal ingredients and flavors that guests of any age can enjoy. The seasoning and portions were just right, and everything was truly delicious. We chose the plan with breakfast included, and it was very lavish—yet never heavy—and before we knew it, we had finished everything. The rice was especially delicious; my daughter and I even said afterward that we should have asked for seconds. The Onsen bath was very clean, and it felt so wonderful that we forgot all about the day’s troubles. We also used the open-air bath; since it was a full moon that night, we enjoyed a blissful time soaking while looking at the moon peeking through the trees. The Room was very spacious, with a Japanese-style room plus a separate bedroom with beds. It’s a layout where you can relax in comfort in the Japanese-style room and then sleep soundly in bed afterward—something guests of any age can enjoy. Above all else, every member of staff provided outstanding service. When we arrived at Kinugawa Onsen Station there were hardly any taxis available, and we were worried about whether we could reach the Hotel on foot along dark roads. You picked us up by car from the station, which helped us tremendously. You also drove us to the station again the next day—thank you so much. Thanks to you, we made our scheduled train on time. Your kindness in every respect truly moved us. There are many Ryokan out there and we have stayed at several before, but this is a Hotel where we were satisfied with everything: staff service, cuisine, baths, and Rooms. This time it was only one night because there were other places we wanted to visit as well; however, if we travel to the Nikko area again next time, we will definitely choose this Hotel. And since we had your wonderful food rather hurriedly this time due to our late arrival (laugh), next time I’d like to arrive on schedule and savor each dish more slowly. We sincerely appreciate all your kindness. Thank you very much. We look forward to staying with you again in the future.

Conveniently located next to Hakata Station, making it very easy to get around, and the large public bath (Onsen) was better than expected, so I had a very comfortable stay. It was disappointing and confusing that there was a small issue at check-in (I couldn’t Check Reservation on the self check-in machine). The staff handled it well, and I had a great trip.

Since New Year’s, we’ve been taking a one-night Onsen trip every month, and this time we chose Hirado after watching YouTube. Our main goal was to enjoy delicious sashimi. The sashimi was fresh and tasty, but compared with our previous stay, it was a bit disappointing that the slices were thinner. The meals were delicious, with a wide variety of buffet options—so much that we were completely full. We were very satisfied with both dinner and breakfast. We stayed in the new building; the Room was clean, and the Onsen was great. The staff were also very helpful. We’d like to stay again.