전국 × 고객 서비스 평가가 높은 호텔·료칸 - 131페이지

This was our second stay. It was a trip for just my father and me, and the food was excellent—we were very satisfied with both breakfast and dinner. We would be happy to stay again someday.

This was my second stay this year, and I visited with my mother. My mother is nearing her 88th birthday, but she still has a great appetite and finished everything, even having seconds from the rice tub. I visited long ago with my mother and grandmother as well, so I feel truly happy to have an Accommodation we can return to across three generations—my grandmother, my mother, and me. Unfortunately it rained this time, but thanks to that the signature stones and garden trees were gently wet, letting us enjoy a different kind of beautiful scenery than usual. Thank you again for your warm hospitality. I look forward to visiting again.

For our annual summer trip as a couple, we made a Reservation at this Accommodation, which we had long wanted to visit. Although the Accommodation is surrounded by the sea, it was calm with very little ocean scent, and the sea breeze felt fresh and pleasant. There are only four Rooms, and after researching in advance, we Reserved a Room close to the deck and the sea—exactly the location we loved. Inside, there was a faint woody aroma. With features like a raised tatami area and subtle variations in the wood grain flooring design, it was simple yet extremely comfortable. It’s a small detail, but I was also happy that they had a high-quality hair iron available. For activities, we tried SUP and the sunset cruise. Even though it was cloudy, it wasn’t too hot—which actually made it easier to enjoy both experiences fully. My husband also enjoyed listening to records on the audio system in the lobby (I think). We had planned to watch the stars by a bonfire after dinner, but unfortunately the weather didn’t cooperate. However, one of the staff kindly prepared sparklers for us instead, and we were able to enjoy them quietly. The meals were course-style dishes that reflected glimpses of unique ideas from the local-born head chef. It was fun even imagining what would come next just from reading the menu. Everything was thoughtfully prepared and delicious; perhaps because of their background in Japanese cuisine as well, I found the dashi-based soup especially outstanding. Also, although everyone working in the kitchen seemed young, they created such a pleasant atmosphere—and each person appeared well trained in their specialty. It was a short trip, but we enjoyed an escape from everyday life and felt refreshed. I think we can go back to work with renewed energy. It was such a wonderful Accommodation that we’d love to return again in another season.

From the small amenities to the staff who warmly enhance the service throughout the Hotel, everything reflected thoughtful attention and a relaxing sense of hospitality. This Accommodation, standing by Lake Matsubara as a continuation of a previously built Hotel, is one of my favorite places I have ever stayed. Thank you very much.

Thank you for coming out to the car in the rain to help with our luggage. We were able to enjoy dinner at a relaxed pace in a calm atmosphere. I’m a light eater, so I’m very sorry for not finishing everything. When we visit Shiga again, we would love to stay at GUZU.

Following our stay in January, we returned for another Multiple Night Stay. It was so comfortable that we changed our plans and came back to Ishigaki Island again this February, and had an amazing time. My companion went fun diving and encountered manta rays every day, and was thrilled to get closer than ever before. We look forward to staying with you again this year—and also on our already confirmed Reservation for next year!

This was our second stay, and once again it’s a wonderful Accommodation! First of all, the owner at reception? was cheerful and very pleasant. The Room and the bath were both very clean and hygienic. The meals were just the right portion size, easy to digest, and even my elderly parents finished everything (haha). Last time we stayed as a couple and had an upstairs Room, but this time we were given a first-floor Room closest to the bath. I’m sure this was thoughtful consideration for my elderly parents. It really helped us a lot. On departure as well, you kindly took my mother by the hand and chatted with her about various things—she was delighted and seemed completely satisfied. It became a wonderful way to show appreciation to my parents. Thank you so much! Just one thing… The mattress in the bedding was thin, so my body hurt… I know it may sound picky after all your kindness, but I wanted to share it as feedback… We were able to spend a truly memorable time. Thank you very much!

The Room and bathroom were very clean. I used the laundry facilities, and they were bright and well maintained. I would like to stay here again.

We stayed here for our daughter’s birthday. They kindly accommodated our same-day request by phone for a BBQ, which left a great impression even before we arrived. From the moment we arrived, the courteous service throughout made our stay very pleasant. The Facility was clean, and our whole family was very satisfied. Thank you very much.

A family trip with two families to celebrate my mother’s 77th birthday and my nephew’s birthday. The surprise cake at dinner made it a wonderful family memory. They also accommodated our food allergies, so we could enjoy the delicious meals with peace of mind. Thank you for the outstanding hospitality.

This was my first time staying here. From check-in, I was welcomed with a wonderful smile, which raised my expectations. The Room was a twin—spotlessly clean! Perfect for relaxing in a spacious setting on my own. The amenities were great, including cleansing oil that women will appreciate. The shampoo also had a lovely scent. I was able to borrow an air purifier and a hair iron for free! The lounge chair was extremely comfortable as well. Since this stay was for enjoying some solo time, I ordered room service at night: a delicious burger and the dessert of the day. I don’t like truffle fries, so I asked to switch to regular fries, and they happily accommodated my request—I really appreciated it. I definitely want to stay again. Next time, I plan to book with breakfast included. Even during the busy checkout period, everything was handled smoothly and efficiently! If there’s one thing I could ask for, it would be an even better experience if there were a late check-out Plan!

We stayed in a Premium Executive King Room on a high floor (39 m²). Thanks to the spacious Room and comfortable, high-quality bedding, our stay in the guest room was extremely pleasant and relaxing. In addition, at the exclusive Executive Lounge on the 5th floor, we were able to spend each time period—breakfast, tea time, and cocktail time—calmly and at ease, which left us feeling refreshed. Thank you for a wonderful stay.

I stayed at Hotel Okada for the first time, which I had been interested in for a while. The view from the Room was wonderful, and I was able to relax and unwind in the private open-air bath. I was also happy that I could freely enjoy the drinks in the Room’s refrigerator. Thank you for a wonderful stay.

I visit Kusatsu Onsen every year, and Sakurai Hotel is the best. First of all, the hot spring water is excellent. It also seems to have been renovated, and both the Room and the changing area were very clean. The hair dryer was the latest ReFa model. The food was delicious as well—especially breakfast, which left me completely full. The grilled salmon was great. I’d like to come again next year.

This time, my 17-year-old daughter came along on my business trip, and we enjoyed our stay at the Hotel together! The breakfast buffet was delicious, and we were very satisfied. There was a great variety of dishes, and the omelet was especially fluffy—absolutely fantastic! Next time, I’d love to bring my wife as well!!

We stay here every year when visiting family graves. It is directly connected to the station, and the Shinkansen exit is close, which is very convenient. Since it has a train view, it’s perfect for children and train lovers. Even if you forget to buy something, there are plenty of shops so you won’t have any trouble. The Room is compact but clean.

I always stay at this Hotel. This time, I stayed with my older sister’s family and my younger sister to celebrate my retirement. Thank you, as always, for your very kind service. The meals were also delicious.

I’ve always loved Mt. Fuji and have wanted to stay at KUKUNA for a long time! Because of work, I often end up making a Reservation close to the stay date, and it’s usually fully booked (it’s so popular). This time, a spot opened up just a few days before, and we were able to stay! Unfortunately, the weather wasn’t great, so we couldn’t see Mt. Fuji during daylight. Still, our Room with an open-air bath was clean, spacious, stylish, and incredibly relaxing—it completely melted away our everyday fatigue. The food was also excellent: creative cuisine and a buffet, along with attentive service. This trip was also to celebrate our 30th wedding anniversary. When we mentioned it, they kindly gifted us a wonderful dessert and photos, making it an unforgettable trip. The Onsen in the large public bath was very clean as well—we soaked at ease and felt truly refreshed. The sauna was great too. We’d love to stay again (if we can get a Reservation!).

I stayed at a discounted Room, and although there were a few minor scratches on the door and around the water fixtures, it didn’t bother me at all. Since it was raining, I really appreciated the shoe dryer in the Room—it was extremely helpful. The large public bath was also very clean and very relaxing.

The meals, the Onsen, and the service—everything was absolutely satisfying!! The lounge and the puzzle-solving activities were also very enjoyable. I would love to visit again. Although I had mistakenly made a Reservation for a smoking room, I truly appreciated how quickly you accommodated my request to change it. Thank you very much for all your help. Thank you.