전국 × 고객 서비스 평가가 높은 호텔·료칸 - 126페이지

I stay here for about three nights around the same time every year, and the Hotel’s sincere hospitality never changes. They respond quickly even to minor issues, and their courteous service remains a consistent highlight. The well-rounded breakfast is another constant, as is the afternoon drink service—I'm impressed that they maintain such a high level of hospitality. I sometimes read Reviews of other hotels saying, “It wasn’t like this before,” but this Hotel never leaves me with that kind of disappointment. Overall, you can really feel the quality of this Hotel. It has everything that makes me want to choose it again for my next stay in Kobe.

It was a very clean and convenient Hotel. It is family-friendly for guests with children and has a luxurious feel. For breakfast, I was happy to enjoy Nagoya specialties such as hitsumabushi and miso katsu. The gelato was also very delicious. At night, we could see fireworks. The night view was also very beautiful. During the day, you can see many trains, so this Hotel is also recommended for train lovers.

There were a few minor issues, but they actually increased my positive impression of the Hotel. The staff handled everything very politely, and I was even impressed—if something was removed and accidentally not put back, that’s proof it gets replaced each time! In this season especially, I really appreciate being offered a welcome drink at check-in and being provided with a chilled hand towel. Whenever there’s a concert at Tokyo Dome, I stay here every time as long as I can make a Reservation, and I would definitely like to continue using this Hotel in the future.

It was my daughter’s first overnight stay, and seeing her eyes sparkle with excitement made it a wonderful memory for me as well. The amenities were well stocked, and the Room was clean and comfortable. The staff were also very pleasant and welcoming, so we had a relaxing stay. We stayed with No Meals Included this time, but it was still more than satisfying. My daughter had a great time too, so I’m glad we chose this place for her first overnight stay. We’re considering staying again—she’d like to use the Onsen, and we’d love to stay in the princess-themed Room she mentioned.

With Sanjo Station nearby, the location offers excellent access to sightseeing spots, and strolling along the Takase River and the Kamo River just steps away is very pleasant. The breakfast selection was extensive with both Japanese and Western options, and everything was delicious. This is a Hotel I would definitely like to stay at again.

We stayed here to celebrate my mother’s 90th birthday. Thank you for all your thoughtful care—we had a wonderful time. It’s close to my family home, and the parking is easy to use, so I’d like to stay again. Next time, I’m thinking of choosing a Western-style Room for my mother, who has back problems. Having iced water already in the kettle in the Room was very helpful.

I stayed here on the day of the Nagaoka Fireworks Festival. Even though my Shinkansen arrived late, you came to pick me up, which was a great help. Also, being able to use the large public bath 24 hours a day was perfect for soothing my tired body. Staying at NASPA New Otani made this a wonderful trip. Thank you very much.

I don’t usually post Reviews, but this stay was truly wonderful, so I wanted to leave a comment. We stayed for one night to celebrate my husband’s birthday. From the pleasant service at the front desk to the Onsen amenities and the afternoon tea served in our Room, we felt warm hospitality everywhere—a genuine desire to delight guests throughout our stay. While the building itself is historic, it is impeccably cleaned and well maintained down to every detail, and you can really tell how much the staff cherish this Hotel. In addition to the breathtaking views of the Seto Inland Sea from the expansive grounds, we enjoyed strolling through the fields and lawns and searching for art objects—simply being on the property made us feel enriched. And the birthday cake prepared for our celebration was unbelievably delicious—we were truly impressed! It may have been the best birthday cake I’ve ever had. My husband was thrilled as well and said, “I want to come back here again next year.” Choosing this Hotel was absolutely the right decision. It became a wonderful memory for us. Thank you very much.

Whenever I travel to Kobe on business, I always stay here. As a small suggestion to make the stay even more comfortable, I noticed a little dust in the elevator and near the bottom of the guest room door, so I would appreciate it if you could check these areas during cleaning. I am very satisfied with the staff’s polite service and responses, as well as the large public bath. I always enjoy a pleasant stay here. I would definitely like to stay here again on my next business trip to Kobe. Thank you for your continued support.

I think this Hotel will satisfy a wide range of guests, from families with children to older travelers. There are outdoor activities, and inside the Hotel you can enjoy a traditional snack corner, table tennis, karaoke, bowling (it’s old and may not be operating), a pool, a manga corner, and a game corner (probably for younger kids). There may be even more. The meals are luxurious every time. It makes you want to come back. This was my second stay, and I’d love to visit again! The Hotel is also close to Lucky Pierrot and downtown Hakodate, so the location is great.

This time I booked a No Meals Included plan, so I can’t comment on the food, but the service (front desk and parking staff) was excellent and made my stay very pleasant. The Facility was also very well maintained for the price, and I was satisfied. There is a large public bath as well, which was perfect for me since I’m not a fan of unit baths. The location and adjacent parking were convenient too, and when I visit Toyama again, this Hotel will be the first one I look up.

I stayed here as a base for sightseeing in Tokyo. The location is excellent. Urawa Corso and Isetan are about a 1-minute walk away, so shopping is easy. I needed extra clothes during my trip and was able to buy them quickly at UNIQLO, which was very helpful. There’s also a convenience store nearby, making it easy to pick up small items and drinks. Breakfast exceeded my expectations, with a wide variety of dishes and very satisfying overall (they even served eel on the day I stayed). The breakfast venue is on an upper floor with nice views and an open feel. The view overlooks the Urawa city area, so it’s more about enjoying the cityscape than dramatic scenery. The Hotel facilities seemed recently renovated and were clean overall. Some areas do show their age, but nothing caused any inconvenience. One thing I noticed: although I had reserved a non-smoking Room, there was a faint smell of tobacco in the Room. It may be lingering from before the renovation, but sensitive guests might find it noticeable. Overall, with its great location and excellent breakfast, I would recommend this Hotel for stays related to sightseeing in Tokyo or visits to the Urawa/Omiya area.

It was our first time staying at this Accommodation, and we were able to relax and take our time. Since we had a Room with an open-air bath, it was great to be able to bathe as many times as we wanted without worrying about the time. The Hotel staff told us that deer come into the garden, and although we were skeptical, we were truly surprised to see them from our Room. We look forward to staying again next time.

The staff’s thoughtfulness and service were excellent, and although it was my first trip in a while, it became a wonderful memory. However, the Room air conditioning did not work well, the noise from the unit bothered me and made it hard to sleep, and I was also concerned about the smell of the water in the open-air bath.

Close to the nearest station, and also near a shopping street and tourist attractions, so shopping was convenient. The Room was clean, and the front desk staff were kind. It was very helpful that they could store our luggage both before check-in and after check-out. Breakfast was compact but included local specialties, so we were satisfied. However, it isn’t very spacious, so during busy periods or if you want a leisurely breakfast, you may have to wait—so it’s best to be prepared to wait or line up early. We didn’t use it this time, but the 24-hour free coffee service was a nice touch. Since we stayed in summer, it would have been even better if there had been soft drinks or cold tea as well. We had a relaxing stay and would like to use it again if we have the chance.

The moderately American-style Room decor feels thoughtfully different from a typical Business Hotel. It was a new, clean Room. I was surprised that the bath and toilet were clearly separated. (The bathtub and shower felt like something you’d have at home.) The lighting in the Room is well designed, there are plenty of outlets, and it’s highly functional—overall, the hospitality far exceeded expectations for this price. Breakfast was also very satisfying in quality, and the other guests gave an elegant impression. There were a couple of moments when I noticed the soundproofing, but it was quiet at night.

The Room was very clean. There was also a tatami area, so we were able to relax comfortably as a family. We would definitely like to stay again.

I stayed here for sightseeing in Kanazawa. Although I took a bus from the station, it was a very convenient Hotel—Higashi Chaya District, the 21st Century Museum of Contemporary Art, and plenty of lunch and dinner options were all within walking distance.\nIt was my first stay, but my friend who stayed with me chose it right away after saying, “Nono is recommended.” The Room was easy to use, clean, and I was very satisfied. The large public bath was also very clean.\nI also enjoyed the late-night soba and was extremely satisfied. Next time I’d like to try the buffet. I will definitely stay again, and I would love to recommend it to other friends as well.\nThank you very much for your hospitality.

Everything was excellent. The Room even had a massage chair. The bathroom was separate from the toilet and very spacious. Bicycle rentals were also available. I can’t believe it at this price. I’d love to stay again!

We stayed as two couples (my parents and us), making a Reservation for two Rooms for four people, and they kindly arranged adjoining Rooms for us. The lounge service was available for a long time, so after the bath we relaxed for over an hour enjoying beer, honey, and more. The calm atmosphere makes it enjoyable even if you’re traveling alone. The large public bath was not crowded, so we could take our time in the open-air bath as well. Since the baths switch between men and women the next day, we were able to enjoy both comfortably. Meals were served in a semi-private setting, and all staff were very courteous. When we were looking for something we had misplaced, they helped us kindly; we found it later, but their thoughtful support really stood out. We were completely satisfied with everything, and my parents said they would like to go again—so I’m glad I brought them. I’d love to visit again in a different season.