전국 × 고객 서비스 평가가 높은 호텔·료칸 - 116페이지

We stayed at Fugaku Gunjo as a couple during a summer holiday we were able to take at short notice. Away from the bustle of everyday life, we were able to spend unhurried time together in a quiet setting. Even though it was a short stay, it felt deeply fulfilling. Although we were blessed with clear weather on the day of our stay, the typical summer haze meant we couldn’t see Mt. Fuji clearly during the daytime. Then, around 6:00 the next morning, I happened to glance outside and there it was—Mt. Fuji standing out in crisp detail. Its powerful, beautiful summer presence—so different from its snow-capped 모습—left a lasting impression. Listening to cicadas, simply taking in the view and enjoying time doing nothing. Even moments when we would normally keep ourselves busy felt like a luxury here. It was an experience unique to Fugaku Gunjo, where only the sounds of nature blend into the stillness. The dining was also exceptional. The French kaiseki dinner showcased each ingredient with great care, and every course was a pleasure. Japanese and French elements came together naturally, creating refined dishes that remained enjoyable through to the end. Breakfast was equally memorable. The rice cooked in a traditional pot was truly delicious—we realized we had finished every last bite between us without even noticing. We also learned that some of their rice and vegetables are grown on their own farm, and we were impressed by how seriously this Accommodation values its ingredients from the very source. Not just presentation but attention to these details is what elevates the entire stay. What especially stayed with us this time was the hospitality of all staff members. From Shuttle Service to check-in and dining, everyone we met was friendly and welcoming with genuine smiles—and their sense of distance felt perfectly comfortable as well. Their warm hospitality never felt formal or scripted; it put us at ease again and again throughout our stay. Though it was only one night and two days, everything from arrival to departure felt consistently pleasant. Beyond the spectacular views, beautiful rooms, and wonderful food—from growing ingredients on their own farm to thoughtful attentiveness by staff—you can feel careful dedication throughout this Accommodation. Looking back on this trip, it feels less like “an Accommodation you stay at for sightseeing somewhere else,” and more like “a place you travel for in order to spend time here.” Next time, we’d love to visit in another season—and enjoy a trip where staying at Fugaku Gunjo itself is our main purpose once again as a couple.

The Room was spacious and clean, and I was very satisfied, but I would have liked a wash basin in the in-room bath. The Hotel was so large that it felt like a maze—maybe that’s just because of my age. It was very convenient for visiting Shima Spain Village Park. Breakfast offered a great selection of both Western and Japanese dishes. This year, I also enjoyed the Himawari Bath. I’d like to visit again next year.

This was my first time staying here! I stayed after a live concert. I was happy with the wide variety of amenities and coffee options. The Room was very clean and spacious, and I was excited that the TV had dedicated access to YouTube and more! The bathroom was also clean—this was truly a wonderful Hotel. It’s also close to Yokohama Station, which was great!

This was my third visit. On my previous two stays, I enjoyed sweeping views from the room of Matsushima’s vivid blue sea under a crystal-clear sky. This time, however, it rained throughout my 2-night, 3-day stay, and the sea was veiled in white mist; seeing the forecast the day before left me feeling down. Still, while the view outside the window didn’t meet my hopes, I was able to truly savor my time inside the Hotel instead. Sinking into the slightly hot, silky Onsen, I could feel everyday fatigue quietly melt away to the gentle sound of rain. Above all, the staff’s thoughtful and warm hospitality turned a rainy stay into something genuinely comforting. Please accept my heartfelt thanks. Meals are served buffet-style with live cooking finished right in front of you by the chef. Amidst the sizzling sounds and enticing aromas, it was a special luxury to enjoy each dish at its freshest and most delicious. Thanks to the all-inclusive plan, I could pair wine, beer, shochu, highballs, and sake with each course without worrying about extra charges—an absolutely blissful experience. Regardless of the weather, this Hotel’s high-quality Onsen and dining—along with its staff’s sincere dedication to guests—ensure a deeply satisfying stay. I can wholeheartedly recommend it. I’m already looking forward to returning and seeing what kind of Matsushima awaits next time.

Our Room attendant was extremely attentive and had a great sense of humor! The meals were delicious, and both the Room and the open-air bath were wonderful!! It was my girlfriend’s birthday, and thank you very much for arranging the surprise cake and for all your thoughtful support!! She also said it was amazing and that she wants to come again! It turned into a truly fantastic trip—thank you so much!

[Room] The Room was very spacious and clean. There were five of us (two adults and three children), and we stayed very comfortably. There were two beds, and we laid out three futons in the open space, but there was still plenty of room. Amenities were available in the lobby for guests to take what they needed, and it was nice that we could also take tea, coffee, and even snacks—not just toiletries. [Service] All staff members were friendly and helpful with a smile. We also appreciated them carrying our luggage from the car at the entrance. The dining staff were energetic and efficient, quickly clearing empty plates. [Baths] The large public bath and open-air bath were very spacious and relaxing. You could also choose from different shampoos. There were seven types of private family baths, and my wife and kids tried several of them. Best of all, all seven types can be used for free when available—amazing! It didn’t seem overly crowded either. The water in the cold-water dispenser in the public bath area didn’t feel very cold. I wanted to use the massage chairs, but they were often busy so it was hard to get a turn. Also, the foot area on the massage chairs was dirty and felt a bit unhygienic. It would be great if this could be checked regularly. [Meals] The buffet had a wide variety of options and everything was delicious. You could make your own seafood rice bowl with sashimi, which was especially tasty. Thoughtful touches like buffet carts and elastic bands to keep yukata sleeves out of the way were wonderful. [Facility & Equipment] The entire Facility was extremely clean. All floors are shoes-off areas, but walking barefoot never felt uncomfortable at all. We also appreciated that socks for indoor use were included in the Room towel set—a nice touch. You can choose between yukata or samue loungewear; many guests wore samue, including our family. Free welcome drinks and complimentary ice cream after bathing made everything feel wonderfully generous. There are plenty of kid-friendly areas such as a play space, a family game corner, table tennis, etc., so our children had an absolute blast.

It was a wonderful stay, and I was very satisfied, with the unique aesthetic of architect Togo Murano felt throughout. The Hotel is surrounded by lush nature, making it pleasant to enjoy a relaxing walk. At the same time, taking the subway gets you to the city center in about 15 minutes, so access is very convenient. The breakfast I had been looking forward to offered just the right variety for both Western and Japanese options, and everything was delicious. Although I don’t usually wear provided pajamas, they matched the Hotel’s refined atmosphere perfectly, so I enjoyed wearing them this time. The walk from the elevator to my room was a bit long, but being able to stroll while admiring the beautiful courtyard view through the windows made even that travel time feel like a relaxing moment.

As it’s a new Hotel, it was very clean, the Facility was well equipped, and it was comfortable to stay there! I was also very satisfied with the separate roomwear. However, the convenience store is a bit far, and depending on which ticket gate you exit at Yokohama Station, the route can be hard to find.

I stayed here with my son while preparing for his school enrollment. As it was a weekday, it wasn’t crowded and we were able to relax. Check-in was done in person, so it was easy and reassuring. For check-out, you simply return the key card to the holder. Both the Room and the large public bath were very clean, and we were satisfied with breakfast as well. The price was so reasonable that I almost felt bad paying so little. I would like to stay here again.

With Akita Station almost directly connected, I left my luggage before noon and walked to the Prefectural Art Museum and Senshu Park before checking in. There was also a 7-Eleven and a Starbucks on the first floor. The Room was clean and quiet, so I could relax well. On the way back, I took the airport bus, and the bus stop was right in front, which was very convenient.

Thank you very much for allowing us to spend such a relaxing time the other day. We traveled to Hokkaido to celebrate our 30th wedding anniversary, and stayed here for our third night. Thanks to your many thoughtful gestures and warm hospitality, we had an absolutely wonderful time. We were truly surprised and delighted by the gift: you took photos of us and presented them with a message on a shikishi board. We have it displayed at home now. We also appreciated the complimentary champagne toast at dinner from the head chef, and the celebratory glutinous rice dish at breakfast. Everything was delicious—the kaiseki cuisine as well as the additional orders: crab, whelk, sweet shrimp, and uni sushi. It was a feast of wonderful flavors. The Onsen water had a silky texture, and I went to soak several times a day. Unfortunately it was cloudy when viewing from the open-air bath, but listening to the sound of the waves while soaking in water that left my skin so smooth was incredibly soothing. There were also four kinds of beer available after bathing, along with so many other complimentary services that I can’t list them all. Time flew by during our stay, and as we headed on to Hakodate next, we kept thinking that one night wasn’t enough. The tarako we had at breakfast was so delicious that we bought some to take home. It will be arriving soon by courier service, and I’m looking forward to enjoying it. Thank you very much.

We stayed here on a trip as a couple. The open-air bath was great, and the free-flowing hot-spring bath in our Room was also amazing! This time we booked a Plan with breakfast; it was delicious and just the right amount for us, so next time we’d like to stay with a Plan that includes dinner as well (we didn’t choose well for dinner this time...).

The Room is spacious, and the Hotel is very clean. The drink bar from evening to night was also very relaxing and great. Breakfast offered a wide variety of options, and everything was delicious! I will definitely stay here again next time!

This was my first stay here. I arrived earlier than the check-in time and asked to leave my luggage, but since housekeeping had already finished, they kindly accommodated me and let me into my Room early. The Room was spotless and very comfortable. I was impressed that the in-room safe was designed to blend in with the interior so it wouldn’t disrupt the Room’s atmosphere. Also, while there were no drinks provided in the Room, there was a complimentary drink service in the lounge. From 17:00 to 20:00, happy hour included sparkling wine and other alcoholic beverages as well as light snacks, which felt like a great value. Whenever I went out or returned to the Hotel, staff always greeted me with “Have a nice day” and “Welcome back,” which made my stay very pleasant. I would love to stay again if I have the chance.

Since my first stay around 2019, this has been my number one “Accommodation I want to return to.” Sometimes revisiting a wonderful Accommodation can be a little disappointing, but this time there was nothing like that at all—I was completely satisfied with every aspect of the stay once again. The Room had a natural interior with the warmth of wood and felt very comfortable, and the lobby was also a relaxing space surrounded by greenery. From the moment we arrived, it truly felt like an escape from everyday life. Above all, the dining was outstanding. Not only did everything taste amazing, but the presentation and overall experience made it exciting—wondering what would come next was part of the fun. Even my partner, who doesn’t often say “delicious,” was genuinely impressed by the meat dish. Along with the meat’s natural sweetness and rich flavor, the pairing with the sauce was excellent—we were still talking on our way home about how truly delicious it was. It didn’t just meet expectations; it reminded me all over again how special this Accommodation is. We would love to visit again.

I was able to enjoy my stay again this time with no complaints. Some people may have different opinions, but I was personally satisfied.

Conveniently located near the station with a convenience store on the ground floor. Check-in and check-out were automated, making everything efficient and very convenient. The bathroom and toilet were separate and clean, which made the stay comfortable. This time I didn’t have meals due to a tight schedule, but if I have the chance next time, I’d like to try the breakfast buffet that everyone says is delicious.

I stayed here after a touring trip. This Hotel has a calm, refined atmosphere. The location is convenient, and above all, the breakfast venue—formerly a bank—perfectly matches Matsumoto’s history and heritage.

This was my first stay. Since there is no toilet, I rated the Facility 4, but the main house is nearby so it wasn’t much of an issue. The dome tent was comfortable, and even the heavy rain from a linear precipitation band didn’t bother us at all. The furnishings such as the chairs and lamps were lovely, the meals were delicious, and we were able to relax with our dog. All of the staff were always smiling and responded politely. Afterward, I contacted you because I had forgotten my hat, and you handled it right away. I’d love to visit again.

Both the Room and the bath were comfortable, and I had a pleasant stay. However, the entrance is hard to find. In particular, when I tried to enter from the road, I had trouble going up and down while searching for it.