Natural Hot Spring Inn Kotoyu

The building is old, but it felt clean. There were paintings displayed everywhere, which was lovely. The Hotel staff were also very courteous. However, after checking out, I stopped by again in the evening because I decided there was a souvenir from the Hotel that I wanted to buy. When I told a man at the front desk—someone I had not seen before—that I was not a guest with a Reservation for that day, his attitude felt a bit cold, so I deducted one star. The female front desk staff were all polite and helpful. Thank you very much.

We stayed with four adults: my parents in their 80s and my husband. The exterior felt a bit old, but the inside was well cleaned and didn’t feel dated at all. Above all, every staff member’s service was unbelievably wonderful—we were truly impressed! They handled everything kindly and courteously. The half-buffet breakfast was just right for our older household (laugh), and everything was delicious—we ate until we were full. My husband used the Hotel bath in the morning and said it was a little small, but since you can freely use Agaryanse from daytime, it wasn’t an issue. The only downside was that the elevator is small, so with luggage plus four people, not everyone can fit... (laugh). When we visit Shiga again, we will definitely stay here again.