KOKO HOTEL Osaka Namba 투숙객 리뷰 및 후기

• 2.80

  ゆずはやさん

  게시일: 2025. 7. 29.

  Thank you.

  I stayed for 3 nights and 4 days. Traveling with minimal luggage during the intense heat, I washed my clothes while staying active. However, the washer with a dryer in the hotel did not fully dry them, and I wanted to hang them in the room but found no place to do so (even though I brought laundry hangers). It would be helpful if there were bars near the windows or in the bathroom. The accommodation was sufficient and very good overall. I will use it again. Thank you!

  • 객실 및 어메니티3
  • 시설・설비3
  • 접객・서비스3
  • 식사－
  • 온천・목욕1
  • 만족도4

  • 2025. 7. 25.～
  • 2명 1개
  • [Non-Smoking] Moderate Twin
  • 식사 불포함

  시설에서의 답장

  Thank you very much for choosing our accommodation. We also sincerely appreciate you taking the time to leave a review. We apologize for the inconvenience caused by the drying function of the washing machine during your stay. Additionally, we are sorry for the lack of space in your room to hang laundry. We will take your feedback into consideration and strive to create an environment where all guests can enjoy a more comfortable stay. Traveling during such hot weather must have been exhausting. All our staff look forward to welcoming you again in the future. Thank you for your continued support and patronage.

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• 4.40

  ぽにょろ

  게시일: 2025. 6. 20.

  Many staff members w...

  Many staff members were from abroad, but their Japanese was excellent, and their customer service was very pleasant. When I called to inform them that my check-in might be later than planned, they responded politely and professionally.

  • 객실 및 어메니티4
  • 시설・설비4
  • 접객・서비스5
  • 식사－
  • 온천・목욕4
  • 만족도5

  • 2025. 6. 18.～
  • 2명 1개
  • [Non-Smoking] Moderate Twin
  • 식사 불포함

  모두 보기
• 5.00

  ボギー3

  게시일: 2025. 5. 19.

  Highly Satisfied

  The staff was kind and very helpful.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사－
  • 온천・목욕5
  • 만족도5

  • 2025. 5. 16.～
  • 6명 3개
  • 【Non-Smoking】Moderate Twin
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at our hotel. We greatly appreciate your high evaluation of our staff. We will convey your kind words to the team members who assisted you and continue to ensure a comfortable stay for all our guests. We are delighted to hear that you were satisfied with our facilities. Our entire team will strive to provide inspiration and satisfaction to many more guests in the future. We sincerely look forward to welcoming you again. KOKOHOTEL Osaka Namba

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• 3.80

  なのあ

  게시일: 2024. 11. 10.

  The assistance with check-in times and other arrangements was courteous and helpful!

  • 객실 및 어메니티5
  • 시설・설비3
  • 접객・서비스5
  • 식사－
  • 온천・목욕2
  • 만족도4

  • 2024. 11. 5.～
  • 2명 1개
  • [Non-Smoking] Deluxe Twin
  • 식사 불포함

  시설에서의 답장

  Thank you very much for your continued patronage of our Hotel. We are truly humbled by your kind words. We appreciate your evaluation not only of our Hotel's services but also of our staff's response. We will continue to review from the customer's perspective and strengthen our services to ensure your satisfaction on your next visit. All the staff in the Hotel will work together to provide you with a relaxing and satisfying experience. KOKOHOTEL Osaka Namba

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• 3.20

  MiiiiHo

  게시일: 2024. 11. 5.

  Stayed with a 2-year...

  Stayed with a 2-year-old child and two adults. We did not use the breakfast service. The area around the bed in the room was clean, and the cleaning was thorough. There were no bedbugs. When we entered the room, the fire alarm was covered, so I assume some pest control measures like Balsan were taken, and it seems to be done regularly (it was removed on the second day). The bathroom was a unit bath, but I was concerned about the dust around the exhaust fan. Due to the size of the unit bath, my tall husband seemed to touch it (it was clean on the second day). As for other aspects such as customer service and the cleanliness and usability of shared areas, they were as expected.

  • 객실 및 어메니티3
  • 시설・설비3
  • 접객・서비스5
  • 식사－
  • 온천・목욕2
  • 만족도3

  • 2024. 11. 2.～
  • 3명 1개
  • [Non-Smoking] Deluxe Twin
  • 식사 불포함

  시설에서의 답장

  Thank you very much for choosing KOKO Hotel Osaka Namba. We sincerely apologize for the dust left in the bathroom ventilation fan during cleaning. We will strive to prevent such mistakes in the future. We look forward to welcoming you again.

  모두 보기

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