APA Hotel 〈Namba Kita Shinsaibashi Ekimae〉 투숙객 리뷰 및 후기

• 2.60

  @え？

  게시일: 2025. 10. 1.

  Refrigerator

  When I contacted the front desk about the refrigerator not cooling, they came to check immediately. However, they explained, "This looks like a refrigerator, but it is actually a cooler that only maintains the temperature of already cold items and cannot cool them." They also said, "We can change your Room if you'd like..." I declined as it seemed too troublesome to switch Rooms. But isn't that still considered a malfunction? I would have appreciated an honest explanation. While I don't think this happens at other APA Hotels, the service from this Hotel's front desk was disappointing.

  • 객실 및 어메니티4
  • 시설・설비1
  • 접객・서비스4
  • 식사－
  • 온천・목욕1
  • 만족도3

  • 2025. 9. 24.～
  • 2명 1개
  • Semi-Double Room [Non-Smoking]
  • 식사 불포함

  시설에서의 답장

  Thank you very much for choosing APA Hotel〈Namba Kita Shinsaibashi Ekimae〉for your stay. We sincerely apologize for the inconvenience caused by our staff's response. Instead of properly replacing the refrigerator with a new one and confirming its functionality, we provided guidance that was not appropriate as hotel staff, causing discomfort to you. We deeply regret this and will reinforce staff training to prevent such occurrences in the future. Regarding the refrigerator, we will ensure it is functioning correctly and strive to provide services that satisfy our guests. Lastly, thank you for taking your valuable time to share your feedback with us.

  모두 보기

리뷰 수와 점수는 IKYU.com과 Yahoo!トラベル에 게시된 리뷰의 합산 값입니다.
이 페이지는 IKYU.com에 게시된 리뷰만 표시합니다.