Art Hotel Oita 투숙객 리뷰 및 후기

• 3.80

  はたけん0111

  게시일: 2025. 10. 31.

  I always use this ac...

  I always use this accommodation with no meals included when staying in Oita City. The location is great as it is in the middle of the downtown area. I use an affordable parking lot about a 5-minute walk away.

  • 객실 및 어메니티4
  • 시설・설비4
  • 접객・서비스4
  • 식사－
  • 온천・목욕3
  • 만족도4

  • 2025. 10. 28.～
  • 1명 1개
  • <Non-Smoking> Standard Semi-Double / 13㎡
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at Art Hotel Oita. We are delighted that you have chosen our hotel as your regular accommodation. We also appreciate your kind words, which will serve as encouragement for us moving forward. All of our staff will continue to do their utmost to provide the best service, and we look forward to welcoming you again in the future. We eagerly await the opportunity to see you again. Art Hotel Oita Front Desk

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• 1.50

  ぶー太郎ぶーぶー

  게시일: 2025. 10. 24.

  The bathtub and sink in the room are covered in mold.

  The bathtub and sink were covered with an unprecedented amount of mold. How could the housekeeper not notice this?

  • 객실 및 어메니티1
  • 시설・설비1
  • 접객・서비스2
  • 식사3
  • 온천・목욕1
  • 만족도1

  • 2025. 10. 19.～
  • 1명 1개
  • <Non-Smoking> Standard Double / 15㎡
  • 조식 포함

  시설에서의 답장

  Thank you very much for choosing Art Hotel Oita. We also sincerely appreciate your valuable feedback and comments despite your busy schedule. We deeply apologize for the discomfort caused during your stay. The room in question was immediately cleaned, and we discussed the matter with the cleaning staff involved. Additionally, we spoke with all cleaning staff to review the current situation and address any issues. A checklist has been implemented to ensure double-checking during inspections. This matter has also been shared with our accommodation staff to prevent such incidents in the future. We regret that our response came after the fact, but we are committed to making improvements. We will continue striving to provide satisfaction for all our guests. All of us at Art Hotel Oita look forward to welcoming you again. Art Hotel Oita Accommodation Manager: Mimizuka

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• 2.80

  鼬ちゃん

  게시일: 2024. 12. 30.

  Cannot relax.

  Good Points: When I mentioned at check-in that I had a reservation at a restaurant in town and was in a hurry, they responded very quickly by saying, "We can hold your luggage, and you can complete the procedures after you return." (A well-built man.) Minus: The room's refrigerator is incredibly noisy. There was a long hair in a very noticeable place on the edge of the bathtub. Although not related to the service, at the next day's property, I received a notice about the Kyushu Stays Point Campaign, and since it was exactly a 2-night stay with a 2000-point rebate, I inquired by phone the next day, but the response was curt. (A woman) Although it is clearly stated that "there may be times when we cannot inform you" and "retroactive application is not possible," I thought the way it was said was unfortunate. It is a good location for enjoying the city. I would like to stay again if there are improvements.

  • 객실 및 어메니티3
  • 시설・설비2
  • 접객・서비스3
  • 식사－
  • 온천・목욕3
  • 만족도3

  • 2024. 12. 25.～
  • 2명 1개
  • <Non-Smoking> Standard Double / 15 sqm
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at Art Hotel Oita. We are pleased to hear that you were satisfied with the service provided by our staff. However, we apologize for any discomfort caused by the noise from the refrigerator. We sincerely apologize for this. We will thoroughly check it. Lastly, thank you for taking the time to post your feedback and comments. We look forward to welcoming you again. Art Hotel Oita Front Desk

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