Henn na Resort＆Spa Kansai Airport

All the staff were kind, but I had some concerns about the Facility.

This is a highly automated Hotel where unmanned service is the standard. When I contacted them, the staff responded kindly and attentively, which was great. With that in mind, here are my thoughts. The automated features felt somewhat unique, and I often found myself thinking, “Oh, so that’s how it works,” because there were many behaviors that weren’t intuitive at first. I’m sure it becomes convenient once you get used to it, and there are written instructions. However, since this Hotel is a “resort,” many guests will likely want a stress-free stay. I felt it would be even better if the system were designed so first-time guests could understand it more intuitively. That said, I absolutely recommend the sea-view rooms, and the Onsen was easy to use—the sauna cold-water bath wasn’t excessively cold. There’s also a Plan that lets you stay until 1:00 PM, which made moving on to the next Hotel much easier. There were many things I liked overall, and I thought it was a good Hotel.