KOKO HOTEL Ginza 1-chome 투숙객 리뷰 및 후기

• 3.20

  barbieりちゃ

  게시일: 2026. 6. 29.

  Bright and lively

  The lobby felt spacious and open. I was pleasantly surprised by how kind and courteous the front desk staff were, including the international staff and a new Japanese staff member. There is a convenience store right across the street, which was very convenient. The only disappointing point was that the shower water pressure was inconsistent—it would suddenly surge with a loud thump and then weaken again. Because many international guests were staying there, some people left umbrellas out to dry in the hallway, sometimes blocking passage. I was also surprised to see people spreading their luggage out in the lobby and obstructing traffic.

  • 객실 및 어메니티3
  • 시설・설비3
  • 접객・서비스5
  • 식사－
  • 온천・목욕2
  • 만족도3

  • 2026. 6. 26.～
  • 1명 1개
  • Small Double Room - Non-Smoking
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at KOKO HOTEL Ginza-1chome. We sincerely appreciate you taking the time to share such detailed feedback about your stay. We are delighted to hear that you enjoyed the open atmosphere of the lobby, our staff’s service, and the convenience of the convenience store across the street. On the other hand, we sincerely apologize for any inconvenience caused by the unstable shower water pressure. We will share this with the relevant department and work on inspection and improvements. We also apologize for any discomfort caused by other guests’ use of the shared spaces. To ensure all guests can enjoy a comfortable stay, we will strengthen our guidance and patrols going forward. We will continue striving to provide better service, and we look forward to welcoming you again in the future. KOKO HOTEL Ginza-1chome Front Desk

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• 2.60

  GRANDUOMO

  게시일: 2026. 3. 27.

  Bathroom Cleaning

  There was a strong ammonia smell in the bathroom, and it felt like it hadn’t been cleaned properly. I kept running the water in the toilet, sink, and bath for a while, but the odor never went away during my stay and it was very unpleasant.

  • 객실 및 어메니티1
  • 시설・설비5
  • 접객・서비스5
  • 식사－
  • 온천・목욕1
  • 만족도1

  • 2026. 3. 25.～
  • 2명 1개
  • Day Use (Room Type Assigned Upon Arrival)
  • 식사 불포함

  시설에서의 답장

  We sincerely apologize for the discomfort caused by the odor in the bathroom. We deeply regret that you felt the cleaning was not sufficient. We will immediately coordinate with our housekeeping team to inspect the drainage and ventilation, and to review our cleaning procedures. We will thoroughly implement improvements to prevent this from happening again. To ensure a more comfortable stay, we would like to provide extra care during your next visit. If possible, please let us know about this matter when making your next Reservation so we can consider appropriate arrangements. KOKOHOTEL Ginza 1-chome

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