HOTEL Meriken Port Kobe Motomachi 투숙객 리뷰 및 후기

• 4.60

  kananaoto

  게시일: 2025. 9. 25.

  We stayed as a famil...

  We stayed as a family. The family-type room with a bed and sofa was spacious and comfortable, especially with small children. However, the water stains on the walls and floor of the bathroom were quite noticeable. Since we specifically chose a separate toilet and bath type instead of a unit bath, we had higher expectations for cleanliness, which was disappointing. Although we were curious about the restaurant, we didn’t use it this time but hope to try it when our children are older!

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사－
  • 온천・목욕4
  • 만족도4

  • 2025. 9. 23.～
  • 4명 1개
  • 2 Beds + Extra Bed [Family Room] (Non-Smoking)
  • 식사 불포함

  시설에서의 답장

  Thank you very much for choosing to stay at our accommodation. We also sincerely appreciate you taking the time to share your valuable feedback. We are delighted to hear that you were able to relax in the family-type room. It is an honor to know that we could contribute, even a little, to your trip with small children. However, we deeply apologize for any discomfort caused by the cleanliness of the bathroom. Despite selecting a room with separate toilet and bath facilities, we regret not meeting your expectations and causing disappointment. We will share this information with our cleaning staff and strive for more thorough cleaning and inspections moving forward. Thank you as well for showing interest in our breakfast offerings. We will continue working on improving our services so that all guests can enjoy a more comfortable stay in the future. Our entire staff looks forward to welcoming you again soon!

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• 5.00

  宿泊した客

  게시일: 2025. 9. 3.

  Accommodation

  Overall, it was a satisfying Hotel. The cost-performance is quite good on weekdays.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사－
  • 온천・목욕5
  • 만족도5

  • 2025. 8. 31.～
  • 2명 1개
  • 2 Beds + Extra Bed Permanent [Family Room] (Non-Smoking)
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at HOTEL Meriken Port Kobe Motomachi. We also sincerely appreciate you sharing your feedback with us. We are delighted to hear that you were satisfied with your stay. Thank you as well for your kind words regarding our cost performance. We will continue striving to improve our services to ensure customer satisfaction. All of our staff look forward to welcoming you again in the future.

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• 5.00

  qoo太郎

  게시일: 2025. 7. 10.

  We received excellent service.

  Although I arrived late on the day, I received kind assistance regarding parking and check-in, allowing me to have a pleasant stay. I look forward to staying again next time.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사－
  • 온천・목욕5
  • 만족도5

  • 2025. 7. 7.～
  • 1명 1개
  • 1 Bed [Double Economy] (Non-Smoking)
  • 식사 불포함

  시설에서의 답장

  Thank you very much for choosing to stay at our accommodation. We also sincerely appreciate your feedback on your stay. We are delighted to receive your kind words regarding the parking and check-in services. It brings great relief to our staff that you were able to spend your time comfortably with us. We will continue striving to receive similar compliments from our guests in the future. All of our staff look forward to welcoming you again with heartfelt hospitality.

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• 4.80

  やすのぶ

  게시일: 2025. 6. 28.

  We provided vinyl umbrellas for your use.

  I have been staying here every time I visit Osaka or Kobe in recent years. The hotel is conveniently located near the station, making it easy to access both Osaka and Kobe. Additionally, you can enjoy the atmosphere of Kobe as a port city with its Chinatown and shopping arcades nearby. This time, I anticipated rain and brought a folding umbrella, but it seemed insufficient for heavy rain. In such a situation, the kind staff informed me that they had vinyl umbrellas available, which I was able to use. Thank you very much!

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사－
  • 온천・목욕4
  • 만족도5

  • 2025. 6. 25.～
  • 2명 1개
  • 2 Beds [Twin Economy] (Non-Smoking)
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying with us and for sharing your heartwarming review. We are truly honored that you choose our accommodation every time you travel to Osaka and Kobe, and all of our staff were delighted to read your kind words. We are pleased to hear that you were satisfied with the location and surrounding environment. It seems that you enjoyed the atmosphere of Kobe's Chinatown and shopping streets, which makes us very happy. Despite the unfortunate weather, we are glad that the provided vinyl umbrella was helpful, allowing you to have a more comfortable stay. We sincerely appreciate your warm words about our staff as well. We will continue striving to ensure a safe and relaxing experience for all our guests. All of us look forward to welcoming you again in the future.

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• 1.67

  Bergさん

  게시일: 2025. 5. 21.

  Too poor to describe.

  • 객실 및 어메니티1
  • 시설・설비2
  • 접객・서비스2
  • 식사1
  • 온천・목욕2
  • 만족도2

  • 2025. 5. 16.～
  • 1명 1개
  • 1 Bed [Double Economy] (Non-Smoking)
  • 조식 포함

  시설에서의 답장

  We sincerely apologize for not meeting your expectations and causing any discomfort despite choosing our hotel among many accommodations. We take your feedback seriously and will review our services thoroughly to ensure meticulous hospitality in every detail. To prevent similar concerns in the future, we are committed to continuous improvement and enhancing quality. Thank you very much for taking the time to share your valuable feedback.

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• 5.00

  マジ

  게시일: 2025. 5. 6.

  For use by daughters and their families

  The Room was spacious, and above all, I heard the breakfast was authentic curry and very delicious. My grandchildren said the naan was tasty, which made me want to stay as well. Thank you for your hospitality.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사5
  • 온천・목욕5
  • 만족도5

  • 2025. 5. 2.～
  • 2명 1개
  • 2 Beds + Extra Bed [Family Room] (Non-Smoking)
  • 조식 포함

  시설에서의 답장

  Thank you for choosing to stay at our hotel. We also sincerely appreciate your kind words. We are delighted to hear that you were satisfied with the room size and breakfast. It is especially wonderful to know that you enjoyed the curry and naan. We will continue striving to provide a more comfortable and secure accommodation experience for all our guests. Our entire staff looks forward to welcoming you again in the future.

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