Natural Hot Spring "Hana no Yu" Hotel Route-Inn Grantia Tokai 투숙객 리뷰 및 후기

• 3.83

  ばんびろこうだか

  게시일: 2026. 9. 5.

  The Hana-no-Yu bath ...

  The Hana-no-Yu bath was wonderful! The grape bath was especially relaxing. The Room lighting was bright, making it comfortable to use my smartphone. However, the sofa felt a bit too soft. Breakfast met expectations, but I would have liked a bit more uniqueness.

  • 객실 및 어메니티4
  • 시설・설비4
  • 접객・서비스3
  • 식사3
  • 온천・목욕5
  • 만족도4

  • 2026. 9. 2.～
  • 1명 1개
  • [Non-Smoking] Single Room
  • 조식 포함

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• 4.60

  メリアちゃん

  게시일: 2026. 1. 15.

  It was excellent.

  Stayed for an event, checked in to drop off luggage, and went out by car, returning after 11 PM. The reception staff were very kind and welcoming! The onsen was great, and I enjoyed it both at night and in the morning! The only disappointment was that I didn’t notice the hair caps available at the onsen reception desk until after leaving. It would have been nice if someone had mentioned it. My hair got wet in the open-air bath, which made me feel cold.

  • 객실 및 어메니티4
  • 시설・설비4
  • 접객・서비스5
  • 식사－
  • 온천・목욕5
  • 만족도5

  • 2026. 1. 11.～
  • 2명 1개
  • 【Non-Smoking】Comfort Semi-Double Room - Smoking area available on the same floor -
  • 식사 불포함

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• 4.40

  ホテルでバカンス

  게시일: 2025. 11. 30.

  The large public bath was excellent.

  The large public bath was very good. The free shuttle bus to and from Otagawa Station was also greatly appreciated. If possible, I would be very grateful if the service from Otagawa Station to the Hotel could start a little earlier. Also, it was inconvenient that the ice machine is only on the first floor. Other than that, everything was good, and I would like to stay again if I have the opportunity.

  • 객실 및 어메니티5
  • 시설・설비4
  • 접객・서비스4
  • 식사－
  • 온천・목욕5
  • 만족도4

  • 2025. 11. 23.～
  • 1명 1개
  • [Non-Smoking] Single Room – Smoking Area Available on the Same Floor
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at Route-Inn Grantia Tokai. We are delighted to hear that you were satisfied with the natural Onsen located next to our Hotel. We are also pleased that you were able to make use of our shuttle bus service. We sincerely apologize for any inconvenience caused regarding the shuttle bus operating hours and the ice machine. We take your feedback seriously and will continue striving to provide a more comfortable Hotel experience. We look forward to welcoming you again. Route-Inn Grantia Tokai

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• 1.33

  桜こ

  게시일: 2025. 8. 16.

  It was disappointing.

  The bath closes 5 minutes before the end time, breakfast service stops 30 minutes early with no additional items provided, and cleanup begins. Even drinks are removed 10 minutes prior with unpleasant remarks. Perhaps the approach to guest guidance could be improved?

  • 객실 및 어메니티3
  • 시설・설비1
  • 접객・서비스1
  • 식사1
  • 온천・목욕1
  • 만족도1

  • 2025. 8. 10.～
  • 2명 1개
  • Non-Smoking Twin Room
  • 조식 포함

  시설에서의 답장

  Thank you very much for choosing Route Inn Hotels. We sincerely apologize for the unpleasant experience you had during your stay, as highlighted in your valuable feedback. Your experience indicates shortcomings in our staff training, service delivery, and attentiveness to our guests, and we take this matter very seriously. We will make every effort to utilize your valuable feedback to improve our services moving forward. We appreciate your continued support of Route Inn Hotels.

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