APA Hotel〈Shinjuku Kabukicho Chuo〉 투숙객 리뷰 및 후기

• 1.60

  primadonna

  게시일: 2025. 11. 11.

  Please request a facility inspection.

  The air conditioner in the room only worked for cooling, so I had to borrow a heater. I would appreciate it if heating could be made available. Additionally, the shower water temperature did not rise, and although staff attempted repairs, the issue persisted, requiring me to move to another room. In the new room, it also took a long time for hot water to come through, and there were no bath towels provided. It also took quite some time for the towels to be brought over.

  • 객실 및 어메니티1
  • 시설・설비1
  • 접객・서비스2
  • 식사－
  • 온천・목욕1
  • 만족도3

  • 2025. 11. 4.～
  • 2명 1개
  • Standard Room (Day Use for 2 Guests) - Non-Smoking
  • 식사 불포함

  시설에서의 답장

  Thank you very much for choosing APA Hotel〈Shinjuku Kabukicho Central〉and for sharing your review. We sincerely apologize for the inconvenience caused during your stay, despite selecting our accommodation. We deeply regret that the air conditioning in your room remained in cooling mode, and that it took time to address the shower temperature issue, as well as to provide guidance on relocation and prepare bath towels. We will make every effort to ensure a comfortable and worry-free experience during your next visit. We look forward to welcoming you again.

  모두 보기

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