The Royal Park Canvas Ginza 8 투숙객 리뷰 및 후기

• 1.00

  アイウエオ

  게시일: 2025. 8. 10.

  I was disappointed.

  When making a reservation, I checked the site and saw a photo of a bathtub, so I reserved the room. However, the actual room did not have a bathtub. The confirmation email did state that there was no bathtub, and I understand it was my mistake for assuming otherwise. However, I found it very misleading. I confirmed with the hotel about the bathtub issue, but they informed me that while rooms with bathtubs were available, they required an additional fee. This response was very disappointing. I do not wish to use this hotel chain in the future.

  • 객실 및 어메니티1
  • 시설・설비1
  • 접객・서비스1
  • 식사－
  • 온천・목욕1
  • 만족도1

  • 2025. 8. 8.～
  • 1명 1개
  • Standard Double [Non-Smoking] 160cm Wide Bed / No Bathtub
  • 식사 불포함

  시설에서의 답장

  Thank you very much for choosing The Royal Park Canvas Ginza 8 among the many hotels available. We sincerely apologize that your stay did not meet your expectations and for any discomfort caused by insufficient explanations on our part. The Standard Room you reserved does not come with a bathtub in all rooms. Rooms with bathtubs are available in categories of Superior or higher. The photos you viewed may have been of a different room type, and we deeply regret that we could not meet your expectations, leading to disappointment. We humbly ask for your understanding as our hotel strives to provide fair service to all guests, and as such, complimentary upgrades are generally not possible. We sincerely apologize for any inconvenience caused by this policy. Thank you once again for taking the time out of your busy schedule to post a review. We take your feedback seriously and will continue working as a team to improve our services. The Royal Park Canvas Ginza 8

  모두 보기
• 3.00

  エビギャロ

  게시일: 2025. 1. 4.

  It is dark.

  This was my first time using this accommodation. Upon entering the room, I immediately felt that it was too dark, possibly due to the dark wall colors, which made it inconvenient. Additionally, although we stayed as a group of three, the room was small and lacked a humidifier, making it dry and uncomfortable. While the location was excellent, it was very disappointing overall.

  • 객실 및 어메니티2
  • 시설・설비3
  • 접객・서비스3
  • 식사4
  • 온천・목욕3
  • 만족도3

  • 2025. 1. 2.～
  • 3명 1개
  • Superior Twin B [Non-Smoking] - Two 110cm Wide Beds
  • 식사 불포함

  시설에서의 답장

  Thank you very much for choosing The Royal Park Canvas Ginza 8 from among the many accommodations available. We also sincerely appreciate your feedback regarding your stay. We apologize for any inconvenience caused by the color scheme and brightness of the room. Our accommodation is designed with a calm atmosphere in mind, featuring darker tones overall, but we deeply regret that it did not provide a comfortable space for you. Additionally, we are sorry that the room size and dryness did not meet your expectations. While humidifiers and stand lights are available upon request as rental items, we apologize for any inconvenience caused by unclear guidance on their availability. We will work to improve our instructions to make them more user-friendly in the future. We are delighted to hear that you appreciated our location. We take your feedback seriously and will strive to ensure an even more comfortable experience for all our guests moving forward. We look forward to welcoming you again on another occasion. The Royal Park Canvas Ginza 8

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• 5.00

  Peng

  게시일: 2024. 10. 31.

  Great location

  The hotel staff are friendly, the environment is comfortable, and the location is convenient for shopping.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사－
  • 온천・목욕5
  • 만족도5

  • 2024. 10. 25.～
  • 2명 1개
  • Deluxe Twin A [Non-Smoking] / Two 110cm Wide Beds
  • 식사 불포함

  시설에서의 답장

  Thank you for staying at The Royal Park Canvas-Ginza 8. We appreciate your feedback and are delighted to hear that you enjoyed your stay. We look forward to welcoming you again in the future. The Royal Park Canvas-Ginza 8

  모두 보기

  
  
  
  
  

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