Comfort Hotel ERA Tokyo Higashi Kanda 투숙객 리뷰 및 후기

• 3.60

  まめまめ夫人

  게시일: 2025. 2. 15.

  The lounge service was unexpectedly good.

  Since it was for a business trip, I checked in at night and checked out early the next morning. I didn't have any special expectations because a hotel is just for sleeping... but I unexpectedly enjoyed spending time leisurely in the lounge with complimentary drinks and snacks. I thought I would check for the availability of such services for future business trips. It was disappointing that there were no amenities like lotion or cream. During a previous business trip when there was a sudden stay due to a schedule disruption, I was very grateful that the property had a full set of cosmetics, so having basic items would be convenient.

  • 객실 및 어메니티3
  • 시설・설비4
  • 접객・서비스4
  • 식사－
  • 온천・목욕3
  • 만족도4

  • 2025. 2. 13.～
  • 1명 1개
  • 1 Bed [Double Standard] (Non-Smoking)
  • 식사 불포함

  시설에서의 답장

  Thank you very much for choosing to stay at Comfort Hotel ERA Tokyo Higashi-Kanda. We also sincerely appreciate you taking the time to share your feedback. We are delighted to hear that you enjoyed your stay at the Library Cafe. Our Hotel has introduced new services at the Library Cafe following our rebranding on February 6, 2025. During Sweetstime (2 PM - 5 PM), we offer delicious Tokyo specialty sweets and a wide variety of teas. Additionally, during Cocktailtime (5 PM - 11 PM), you can enjoy locally loved drinks for 500 yen per glass. Please feel free to use these services for relaxation and conversation. Thank you also for sharing your opinions regarding our amenities. While immediate improvements are not possible due to brand consistency, we will use your feedback as a reference for future service enhancements. We are committed to striving for a better Hotel, and we hope you will choose to stay with us again in the future. We look forward to the day we can welcome you back.

  모두 보기
• 3.67

  Rintaro-W

  게시일: 2025. 1. 4.

  Comfortable pillows

  We used the property again this New Year, just like last year. The room is compact but well-equipped and easy to use. The pillows were comfortable, and I slept soundly. I mentioned this last year as well, but it's disappointing to see many people wearing pajamas and slippers outside the room. It's embarrassing since there are also international guests staying.

  • 객실 및 어메니티3
  • 시설・설비4
  • 접객・서비스4
  • 식사3
  • 온천・목욕3
  • 만족도5

  • 2025. 1. 1.～
  • 3명 1개
  • 2 Beds [Twin Standard 2] (Non-smoking)
  • 조식 포함

  시설에서의 답장

  Thank you very much for choosing to stay with our Hotel again this year. We also appreciate your feedback. Although the space is limited, we strive to provide user-friendly and functional guest rooms. We are relieved to hear that you were able to rest comfortably. Thank you for sharing your valuable opinion regarding the use of pajamas and slippers in the common areas. We request that they be used only within the guest rooms, and we apologize for any inconvenience caused due to insufficient guidance. We take your feedback seriously and will consider measures to promote etiquette awareness within the Hotel. Our Hotel will be rebranded as "Comfort Hotel ERA Tokyo Higashi-Kanda" from February 6, 2025. With the rebranding, the complimentary breakfast service will end, and we plan to renew it as a paid breakfast. We will also offer a variety of services that change according to the time of day, including drinks and sweets. We kindly ask for your continued patronage of our Hotel. We look forward to welcoming you again.

  모두 보기
• 4.33

  mwayu

  게시일: 2024. 11. 4.

  Comfort Hotel with Peace of Mind and Stability

  Stayed on a Saturday during a three-day weekend. The room was very clean. We had an extra bed added to the twin room and used it for three people. The best part was the complimentary breakfast. The menu was extensive, and I thought it was great for international guests. I would like to use it again.

  • 객실 및 어메니티4
  • 시설・설비5
  • 접객・서비스4
  • 식사5
  • 온천・목욕4
  • 만족도4

  • 2024. 11. 2.～
  • 3명 1개
  • 2 Beds [Twin Standard 2] (Non-smoking)
  • 조식 포함

  시설에서의 답장

  Thank you very much for staying at our Hotel the other day. We also appreciate your feedback on your stay. We are delighted to hear that you enjoyed our complimentary breakfast service. It is one of the services we focus on, and some menu items are changed regularly. Please feel free to use it again on your next visit. We are also honored to receive your compliments regarding cleanliness. We focus on daily cleaning and maintenance to ensure a comfortable stay, and your kind words are encouraging. We will continue to strive to improve our services, so please visit our Hotel again on another occasion. All of our staff look forward to seeing you again.

  모두 보기

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