Urban Hotel Kyoto 투숙객 리뷰 및 후기

• 3.00

  もすみん

  게시일: 2026. 7. 16.

  Breakfast was disappointing.

  I stayed at this Hotel because I wanted to visit Fushimi Inari Shrine at night. I originally planned to book No Meals Included, but the official website said the breakfast buffet includes omelets made by a chef right in front of you, so I chose a plan with breakfast for that reason. Unfortunately, it wasn’t available… I was really looking forward to the omelet, and there was no notice at all, which was very disappointing. If it’s not being offered, I want them to remove that information from the website. As for the Room, I think more thorough cleaning would be better—there was dust in corners and black mold around the sink. Please note that an Accommodation Tax is charged at check-in. The female staff member at the front desk was very matter-of-fact and didn’t smile much, which felt unusual.

  • 객실 및 어메니티3
  • 시설・설비3
  • 접객・서비스3
  • 식사3
  • 온천・목욕3
  • 만족도3

  • 2026. 7. 14.～
  • 1명 1개
  • Non-Smoking Single Room
  • 조식 포함

  시설에서의 답장

  Thank you very much for staying at Urban Hotel Kyoto. Although you chose our Hotel for your evening visit to Fushimi Inari Taisha Shrine, we sincerely apologize for failing to meet your expectations regarding breakfast and our services, and for causing you disappointment. In particular, we deeply apologize that the information on our official website regarding a chef-prepared omelet differed from what was actually provided, resulting in unmet expectations. We take your feedback seriously and will review the website content to ensure we provide accurate information. We also sincerely apologize for the discomfort caused by insufficient Room cleaning, including dust in corners and black mold around the washbasin. We will share this with our housekeeping team and thoroughly reinforce detailed cleaning and inspections. Furthermore, we apologize that our front desk staff did not provide the level of hospitality you expected. To ensure guests can stay comfortably, we will provide renewed guidance on customer service, including attentive care and a welcoming attitude. Thank you again for sharing your honest feedback. We value your comments and will continue working to improve so that we can offer a more comfortable stay. Thank you very much for taking the time to share your valuable feedback despite your busy schedule.

  모두 보기
• 4.83

  glasnow31

  게시일: 2025. 9. 26.

  A Pleasant Stay

  The front desk staff kindly assisted with various requests and handled everything efficiently, which made the experience very pleasant. The check-in process was also quick and smooth, which was greatly appreciated. Thanks to their excellent service, I had a very enjoyable stay. Thank you!

  • 객실 및 어메니티4
  • 시설・설비5
  • 접객・서비스5
  • 식사5
  • 온천・목욕5
  • 만족도5

  • 2025. 9. 23.～
  • 1명 1개
  • Non-Smoking Single Room
  • 조식 포함

  시설에서의 답장

  Thank you very much for choosing our Hotel. We are delighted to receive your kind words about the service provided by our front desk staff. It is truly encouraging for all of us to know that we could assist you promptly and efficiently, ensuring a pleasant stay. We look forward to welcoming you again when you visit Kyoto. Urban Hotel Kyoto Front Desk

  모두 보기
• 1.00

  Y,N

  게시일: 2025. 5. 12.

  Parking

  The parking lot is very narrow, and the number of spaces is limited, including spots designated for compact cars only. Clear notices and images regarding this should have been provided.

  • 객실 및 어메니티1
  • 시설・설비1
  • 접객・서비스1
  • 식사1
  • 온천・목욕1
  • 만족도1

  • 2025. 5. 8.～
  • 1명 1개
  • Non-Smoking Single Room
  • 조식 포함

  모두 보기

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