APA Hotel Kobe-Sannomiya 투숙객 리뷰 및 후기

• 3.80

  杜 左近

  게시일: 2025. 7. 22.

  About Room Cleaning

  A previous guest's plastic bottle and snacks were likely left in the refrigerator. Is it not checked during room cleaning? The carpet on the floor also had dust, making it feel less clean.

  • 객실 및 어메니티3
  • 시설・설비4
  • 접객・서비스4
  • 식사－
  • 온천・목욕4
  • 만족도4

  • 2025. 7. 18.～
  • 1명 1개
  • Single Room - Non-Smoking
  • 식사 불포함

  시설에서의 답장

  Thank you very much for choosing APA Hotel〈Kobe Sannomiya〉for your stay. We sincerely apologize for any discomfort caused during your time with us, despite selecting our accommodation among many options. While we usually check the refrigerator during room cleaning, insufficient guidance and oversight of our cleaning staff led to causing unease for you. We deeply regret this oversight. Regarding the dust on the carpet, although we clean daily using a vacuum and lint roller, this was also due to a lack of thorough checks on our part. Please accept our sincerest apologies once again. To prevent similar issues in the future, we will share your valuable feedback with our cleaning staff and strengthen their training. Additionally, we will enhance room inspections by both cleaning and front desk staff. We acknowledge there is still much room for improvement; however, we would be truly grateful if you continue to favor us with your patronage in the future. All of us at APA Hotel〈Kobe Sannomiya〉look forward to welcoming you again soon. Front Desk Ogawa

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• 2.40

  アキラ1

  게시일: 2025. 5. 18.

  A Room priced at 17,...

  A Room priced at 17,000 yen per night, but sheets are not changed unless requested. Only one bottle of water is provided for the first night with no refill the next day. The Room is small and tucked into a corner with a wall view outside the window, creating a suffocating environment! Even after requesting sheet replacement from staff the next day, it was ignored. A terrible experience with zero value for 17,000 yen! Never staying here again!

  • 객실 및 어메니티1
  • 시설・설비2
  • 접객・서비스3
  • 식사－
  • 온천・목욕5
  • 만족도1

  • 2025. 5. 14.～
  • 1명 1개
  • Single Room - Non-Smoking
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at APA Hotel〈Kobe Sannomiya〉. We sincerely apologize for any inconvenience caused regarding your accommodation fee or cleaning services. At APA Hotel, in consideration of environmentally friendly operations, cleaning during a multiple night stay is conducted only upon request. However, we deeply regret and reflect on our lack of training and communication that resulted in not responding to your request for sheet replacement despite informing our staff. Regarding water, we provide it as a welcome drink only on the first day of your stay. We would greatly appreciate your understanding on this matter. If you have any specific requests regarding the location or type of room, we are happy to accommodate them as best as possible, so please feel free to let us know. We deeply apologize once again for losing your trust due to this incident. We will continue striving to improve our services so that you can enjoy a more pleasant stay with us in the future. While there may still be areas where we fall short, it would mean a lot to us if you could visit again someday. All our staff look forward to welcoming you back warmly!

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• 4.60

  健さん静さん

  게시일: 2024. 12. 29.

  The facilities and amenities were excellent.

  It was my second time using the facility, and I had a comfortable stay with well-equipped amenities. I would like to use it again next time.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스4
  • 식사－
  • 온천・목욕4
  • 만족도5

  • 2024. 12. 22.～
  • 2명 1개
  • Twin Non-Smoking Room
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at APA Hotel <Kobe Sannomiya>. We are truly delighted that you have chosen our Property again for your second stay. We also appreciate your kind words regarding our Facility. We will continue to strive to be a Hotel that satisfies our guests. All of our staff are sincerely looking forward to the day we can welcome you again.

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• 3.17

  いつも夜更かし

  게시일: 2024. 12. 15.

  I used this for the ...

  I used this for the first time on a business trip. Although it was a short stay, I was able to spend my time meaningfully. The check-in process was smooth and the guidance was kind, which was very helpful.

  • 객실 및 어메니티3
  • 시설・설비3
  • 접객・서비스4
  • 식사3
  • 온천・목욕3
  • 만족도3

  • 2024. 11. 27.～
  • 1명 1개
  • Single Non-Smoking Room
  • 조식 포함

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• 3.83

  も～～

  게시일: 2024. 12. 12.

  The location is good.

  It is conveniently located near the limousine bus stop from Itami Airport. Considering the location, I think the cost performance is good. The breakfast venue is very cramped, so you may end up touching someone while eating or sitting. Because of this, I felt it was a bit dusty. Of course, I ate without worrying about it! It was disappointing that there were few savory breads (there were many sweet breads).

  • 객실 및 어메니티4
  • 시설・설비4
  • 접객・서비스4
  • 식사3
  • 온천・목욕4
  • 만족도4

  • 2024. 12. 9.～
  • 2명 1개
  • Twin Non-Smoking Room
  • 조식 포함

  모두 보기

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