JR-East Hotel Mets Kamakura Ofuna 투숙객 리뷰 및 후기

시설에서의 답장

Thank you very much for staying at JR East Hotel Mets Kamakura Ofuna. We also sincerely appreciate you taking the time to share your feedback with us despite your busy schedule. First, we would like to offer our heartfelt apologies for the inconvenience caused by the difficulty in finding our Hotel. We take your comments regarding signage and guidance from the station seriously as an important area for improvement, and we will work to ensure guests can arrive without confusion. In addition, we deeply apologize that, despite your prior phone call regarding payment and luggage storage, this information was not properly handed over among our staff, causing you discomfort and inconvenience on the day of your arrival. We will promptly reinforce staff training and review our operations to ensure information is shared reliably and to prevent a recurrence. Despite these shortcomings, we are truly grateful for your kind words about the spacious bed and our white pajamas, which you described as “cute.” We will share your feedback with all staff members and continue striving to provide better service. Although it is a great favor to ask, we would be delighted if you choose to stay with us again when you are in the area. We sincerely look forward to welcoming you again. General Manager JR East Hotel Mets Kamakura Ofuna