Comfort Hotel Kumamoto Shinshigai 투숙객 리뷰 및 후기

• 3.67

  nanatomama

  게시일: 2026. 7. 10.

  Convenient location

  I stayed here for a concert, and it was conveniently located for using the train, with the concert venue also nearby. I had dinner in the shopping street, which was very convenient with plenty of restaurants to choose from. The Hotel was clean as well, but I think it would have been even better if there had been a large public bath.

  • 객실 및 어메니티4
  • 시설・설비4
  • 접객・서비스4
  • 식사4
  • 온천・목욕2
  • 만족도4

  • 2026. 7. 6.～
  • 2명 1개
  • 2 Beds [Standard Twin] (Non-Smoking)
  • 조식 포함

  시설에서의 답장

  Thank you very much for staying at our Hotel. We also sincerely appreciate you taking the time out of your busy schedule to share your feedback. Our Hotel is conveniently located near the downtown area and a streetcar stop, making it an ideal base for both sightseeing and business. All of our staff work daily to maintain the beauty of our Facility, so your kind words are truly encouraging. Regarding the large public bath, due to structural limitations it is difficult to carry out major renovations; however, we will take your comments into consideration as we plan future improvements. We will continue working together as a team to make our Hotel even better and provide you with a comfortable stay. Thank you again for choosing to stay with us.

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• 2.17

  まりりん55go

  게시일: 2026. 6. 20.

  The Room had a terri...

  The Room had a terrible odor... and when I opened the window, smells from nearby restaurants came in... I tried using the provided freshener, but it didn’t reduce the odor in the Room at all. I wished there had at least been an air purifier.

  • 객실 및 어메니티1
  • 시설・설비2
  • 접객・서비스3
  • 식사3
  • 온천・목욕3
  • 만족도1

  • 2026. 6. 12.～
  • 1명 1개
  • 1 Bed [Double Economy] (Non-Smoking)
  • 조식 포함

  시설에서의 답장

  Thank you very much for choosing Comfort Hotel Kumamoto Shinshigai. We also sincerely appreciate you taking the time to share your feedback about your stay. We deeply apologize for the discomfort caused by an unpleasant odor in your Room, despite your decision to stay with us. We also apologize that the in-room deodorizer was not effective enough, causing you further inconvenience. We are truly sorry that we were unable to provide a more comfortable environment and that our attention to detail fell short. Depending on availability on the day, we do our best during your stay by offering options such as moving you to another Room or lending an air purifier. To help make your stay as comfortable as possible, please do not hesitate to let us know if you notice anything at any time, including during your stay. Once again, we sincerely apologize that we were unable to respond adequately on this occasion. Although it is a great favor to ask, we would be grateful if you would consider staying with our Hotel again when you visit Kumamoto.

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• 4.17

  29好き89好き

  게시일: 2026. 4. 30.

  The breakfast and location are excellent.

  - I stay here when traveling to Kumamoto for business. The Room is a comfortable size, and I have no issues except when the elevators are crowded. The location (close to the parking lot) and the free breakfast are excellent, and I will stay here again next time.

  • 객실 및 어메니티3
  • 시설・설비4
  • 접객・서비스5
  • 식사5
  • 온천・목욕3
  • 만족도5

  • 2026. 2. 12.～
  • 1명 1개
  • 1 Bed [Double Economy] (Non-Smoking)
  • 조식 포함

  시설에서의 답장

  Thank you very much for choosing our Hotel during your business trip to Kumamoto. We also sincerely appreciate you taking the time to share your feedback about your stay. We are delighted to hear that you found the Room size “just right” and that you were able to enjoy a comfortable stay. On the other hand, we apologize for any inconvenience caused by elevator congestion. We will work on improving our guidance and operations to help ease crowding. We will continue striving to enhance our services so that we can help relieve even a little of the fatigue from your business trip. When you visit Kumamoto again, we would be grateful if you would choose our Hotel. We look forward to welcoming you again.

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• 2.67

  misettei

  게시일: 2026. 4. 27.

  I know you may be busy, but…

  Before check-in, I stopped by the front desk to leave my luggage. The staff member at the desk was on the phone and didn’t make eye contact, and I waited for about five minutes. There were also about three guests lined up behind me. With security cameras in place, I don’t think it’s possible that no other staff noticed. If there truly wasn’t a single staff member in the back, that is concerning in itself. While waiting, I looked around and found self-service lockers, so I used one on my own. There was no view from the Room, and amenities were minimal—about what you’d expect for the price. The bathroom area feels dated. It’s probably an older building so that can’t be helped, but since the exterior has been nicely renovated, the contrast felt noticeable.

  • 객실 및 어메니티3
  • 시설・설비3
  • 접객・서비스2
  • 식사3
  • 온천・목욕2
  • 만족도3

  • 2026. 4. 20.～
  • 1명 1개
  • 1 Bed [Double Economy] (Non-Smoking)
  • 조식 포함

  시설에서의 답장

  Thank you very much for staying with us. We also sincerely appreciate you taking the time to share your valuable feedback regarding your stay. We sincerely apologize for keeping you waiting for an extended period when storing your luggage before check-in due to our staff’s handling of the situation. Even though we were assisting a phone inquiry, we failed to properly attend to waiting guests and did not provide adequate support from surrounding staff, and we deeply regret that we were unable to deliver the level of service we should have. We also apologize for causing you concern regarding our staffing arrangements. In addition, we regret that you ended up using the self-service lockers on your own, and that we did not provide sufficient guidance as we should have. Going forward, we will strengthen coordination among our staff and work to establish a system that ensures smooth front desk operations at all times. Thank you as well for your candid comments regarding the view from the Room, amenities, and water-related Facility features. While some aging of our facilities is unavoidable due to the building’s age, we take seriously that this created a gap from what our exterior may suggest, and we will use your feedback as a reference in considering future renovations and improvements. We will make full use of your feedback as we strive to become a Hotel where guests can enjoy an even more comfortable stay in both service and facilities. If you have another opportunity to visit us, we would be grateful for the chance to make it right. Thank you again very much.

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• 5.00

  梅の屋 きんた

  게시일: 2025. 12. 13.

  A reasonably spacious, clean Facility with affordable rates. I would like to visit this Hotel again if given the chance.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사5
  • 온천・목욕5
  • 만족도5

  • 2025. 12. 8.～
  • 2명 1개
  • 2 Beds [Twin Standard] (Non-Smoking)
  • 조식 포함

  시설에서의 답장

  Thank you very much for staying at our hotel recently. We also sincerely appreciate you sharing your feedback about your stay. We are delighted to hear that you had a comfortable stay with us. We strive to maintain daily cleaning and facility maintenance to ensure a pleasant environment for all our guests. It is wonderful to know that you found value in the price of your accommodation. We will continue our efforts to provide satisfaction to every guest who stays with us. We hope for your continued patronage of our hotel in the future, and we look forward to welcoming you again soon.

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• 4.83

  ssーしお

  게시일: 2025. 5. 24.

  The room was spacious and comfortable.

  The Room was spacious, and the semi-double bed was comfortable. The breakfast was also delicious.

  • 객실 및 어메니티5
  • 시설・설비4
  • 접객・서비스5
  • 식사5
  • 온천・목욕5
  • 만족도5

  • 2025. 5. 15.～
  • 2명 1개
  • 2 Beds [Twin Standard] (Non-Smoking)
  • 조식 포함

  시설에서의 답장

  Thank you very much for choosing our hotel among the many accommodations available. We also sincerely appreciate your feedback on your stay. We are delighted to hear that you were satisfied with your room. We will continue to strive for excellent maintenance and management to ensure a comfortable stay for all our guests. Regarding the complimentary breakfast, it is an area of focus across the Comfort brand. Some menu items are updated periodically, so we hope you look forward to enjoying it again during your next visit. We will continue working hard to provide a pleasant stay and ensure our guests leave feeling refreshed and energized. We would be grateful if you consider staying at our hotel again when visiting this area in the future. We look forward to welcoming you back soon!

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• 3.00

  明智でござる

  게시일: 2024. 11. 25.

  A standard Business Hotel in a convenient location.

  I chose this Property because it was within the accommodation budget provided by my company and was conveniently located. First, I took the elevator, but the carpet was worn out, and I thought I should have chosen another place. However, the lobby and guest Room were clean. The front desk was courteous. However, even though the breakfast is free, I think it would be better to have a few more options. The Room was old but clean. Although it is located in a busy area, I was able to spend my time relatively quietly.

  • 객실 및 어메니티3
  • 시설・설비3
  • 접객・서비스4
  • 식사2
  • 온천・목욕3
  • 만족도3

  • 2024. 11. 21.～
  • 1명 1개
  • 1 Bed [Double Economy] (Non-Smoking)
  • 조식 포함

  시설에서의 답장

  Thank you very much for choosing to stay at Comfort Hotel Kumamoto Shinshigai. We also sincerely appreciate you taking the time to share your feedback with us. Regarding the carpet in the elevator, we conduct replacement work once a month, but we apologize for the lack of maintenance. Our Hotel is conveniently located in the bustling downtown area of Kumamoto City, making it ideal for both sightseeing and business. Thank you for sharing your opinions on our complimentary breakfast service. While immediate improvements are challenging due to the standardized menu across all Comfort Hotels, we will use your feedback as a reference for future service enhancements. We will continue to strive to be a Hotel where everyone can stay more comfortably and safely. Please consider staying with us again when you visit Kumamoto. All our staff sincerely look forward to welcoming you back.

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