Comfort Hotel Yamagata 투숙객 리뷰 및 후기

• 2.50

  ラビットトラベラー

  게시일: 2026. 5. 5.

  The location and the...

  The location and the cleanliness of the Room were good, and overall we had a comfortable stay. Breakfast was also delicious. However, around 11:00 p.m., there was a building-wide water outage, and the water suddenly stopped while I was in the shower. Since I was bathing at the time, my husband tried calling the front desk three times via the in-room phone but could not get through, so he went to the front desk in person to confirm what was happening. We were told that a water alarm had triggered a shutdown and that they had contacted a contractor. At that point, we explained that my wife was waiting covered in soap and asked what we should do, but we received no specific guidance—only “Please wait.” In the end, we requested additional bath towels ourselves, and only then was I able to wipe off the soap. At the time, we had no idea how long it would take to restore service, which caused significant anxiety and inconvenience. Also, despite it being a building-wide outage, there was no advance notice or general announcement; we felt it was unhelpful that we could not understand the situation unless we asked. Later, around 12:30 a.m. (about 1 hour and 30 minutes later), we were informed simply that “It has been restored,” without any apology. There were no alternative arrangements offered, and at checkout the next morning there was only a brief apology. While issues like this may be unavoidable at times, it was disappointing that there seemed to be little consideration for guests affected late at night—especially those in mid-shower—and that almost no concrete explanation or suggestions were provided. With this kind of response, I did not feel comfortable using this property again with peace of mind. I also expected a certain level of service by making my Reservation through IKYU.com (IKYU), so I found this experience particularly disappointing.

  • 객실 및 어메니티4
  • 시설・설비3
  • 접객・서비스1
  • 식사4
  • 온천・목욕1
  • 만족도2

  • 2026. 5. 3.～
  • 2명 1개
  • 1 Bed [Double Economy] (Non-Smoking)
  • 조식 포함

  시설에서의 답장

  Thank you very much for staying with us. We sincerely apologize for the late-night water outage that occurred during your stay, which caused you significant inconvenience and anxiety, especially while you were bathing. In particular, there is no excuse for the fact that we were not immediately reachable when you contacted the front desk, and that our explanation of the situation and guidance on specific actions were insufficient. Our consideration and response were seriously lacking. Due to an unexpected Facility failure, we were occupied with on-site checks, arranging repairs with a contractor, and responding to multiple calls from other guests, which delayed our communication at the front desk. We apologize again. We should have promptly informed all guests as soon as the outage occurred and clearly communicated the expected time of restoration as well as alternative support (such as distributing towels and providing temporary guidance). Instead, we ended up responding only after receiving your report, for which we are truly sorry. We also take very seriously that we did not provide an adequate apology or explanation after service was restored or at check-out. Your feedback clearly highlights shortcomings in our nighttime response system during unexpected Facility issues, how information is shared internally, and our ability to provide guidance tailored to each guest’s situation. We have shared this matter sincerely with all staff. Although you made your Reservation through IKYU and arrived with expectations, we regret that we betrayed your trust. Taking your comments to heart, we will continue to improve our Facility management and guest communication so that you can feel safe and comfortable in any situation. Thank you again for taking the time to share your valuable feedback.

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• 5.00

  サイクル

  게시일: 2025. 7. 24.

  Good.

  Room is clean, front desk staff are polite, and breakfast is quite good. The price is also affordable, making it excellent overall.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사5
  • 온천・목욕5
  • 만족도5

  • 2025. 7. 22.～
  • 2명 1개
  • 1 Bed [Double Economy] (Non-Smoking)
  • 조식 포함

  시설에서의 답장

  Thank you very much for staying at Comfort Hotel Yamagata. We sincerely appreciate your kind words, which greatly encourage our hotel staff. Our accommodation is designed to ensure a comfortable stay, featuring functional layouts in the rooms. Each room is equipped with a desk suitable for work or reading. For our complimentary breakfast, we offer a balanced selection including smoothies, salads, and fruits. The menu changes daily, so we hope you will enjoy trying it again on your next visit. Your feedback motivates us to continue improving our services. We look forward to welcoming you again soon!

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• 4.33

  もかくろ

  게시일: 2025. 5. 21.

  The front desk service is excellent.

  Despite being a Business Hotel, check-in was smooth with several staff members available. During check-out, although fewer staff were present, the handling of parcel services and luggage storage was quick, allowing me to comfortably catch the train to Yamadera. Additionally, the complimentary breakfast smoothies and side dishes were well-balanced and delicious. Conveniently located near the station.

  • 객실 및 어메니티4
  • 시설・설비4
  • 접객・서비스5
  • 식사4
  • 온천・목욕4
  • 만족도5

  • 2025. 5. 18.～
  • 2명 1개
  • 2 Beds [Twin Economy] (Non-Smoking)
  • 조식 포함

  시설에서의 답장

  Thank you very much for choosing Comfort Hotel Yamagata from among the many hotels available. We also sincerely appreciate you taking the time to share your feedback. We are truly honored to receive your kind words about our staff. Such compliments are a great source of encouragement for us. We will continue striving to improve our services and provide guidance that resonates with our guests' hearts. We are delighted to hear your praise regarding our complimentary breakfast service, which is one of the key services we take pride in offering at our hotel. Please do enjoy it again during your next visit. Moving forward, we will not rest on our laurels but aim to create an even more comfortable stay for all guests at Comfort Hotel Yamagata. We kindly ask for your continued patronage and look forward to welcoming you back soon with heartfelt hospitality from all of us here at the hotel.

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