Comfort Hotel Kitakami 투숙객 리뷰 및 후기

• 2.83

  チュピさん

  게시일: 2026. 8. 1.

  This time, the Room ...

  This time, the Room smelled of sweat. It seemed that a deodorizing spray had been used, but the cheap spray scent mixed with the sweaty odor, making it uncomfortable.

  • 객실 및 어메니티3
  • 시설・설비2
  • 접객・서비스3
  • 식사3
  • 온천・목욕3
  • 만족도3

  • 2026. 7. 29.～
  • 1명 1개
  • 1 Bed [Double Economy] (Non-Smoking)
  • 조식 포함

  시설에서의 답장

  Thank you very much for staying at our Hotel. However, we sincerely apologize for the unpleasant experience caused by a sweat-like odor remaining in your Room during your stay. We deeply regret that, although we should have provided you with a comfortable space, our deodorizing measures were insufficient and resulted in further discomfort. We take your feedback seriously and will share it with our housekeeping team and front desk staff. We will also strengthen odor checks after Room cleaning more thoroughly than ever. In addition, we will identify the cause of the odor and review our procedures to ensure appropriate deodorizing actions are taken as needed, such as ventilation and replacing linens, curtains, and bedding. Thank you again for taking the time to share your comments. We will not let your feedback go to waste and will continue working to improve our service quality. Although this is entirely at our request, we would be grateful if you would consider staying with us again in the future after these improvements have been made. We sincerely apologize once again.

  모두 보기
• 3.00

  寅太

  게시일: 2025. 11. 4.

  Improve it!

  There were no particular concerns about the accommodation, but breakfast was crowded, so I had a bento in the room. If expanding the area is not possible, improvements such as implementing a time system would be appreciated.

  • 객실 및 어메니티4
  • 시설・설비3
  • 접객・서비스4
  • 식사1
  • 온천・목욕3
  • 만족도3

  • 2025. 11. 2.～
  • 1명 1개
  • 1 Bed [Double Economy] (Non-Smoking)
  • 조식 포함

  시설에서의 답장

  Thank you very much for choosing to stay at Comfort Hotel Kitakami. We also sincerely appreciate you taking the time to share your feedback with us. We deeply apologize for the inconvenience caused by having to enjoy your breakfast in your room due to congestion. Regarding your valuable suggestion of "introducing a time system," we will earnestly consider it as a reference for future operational improvements. Our team will continue working together to alleviate congestion so that our guests can enjoy a relaxing morning experience. We look forward to welcoming you again and will strive to make your next stay even more comfortable.

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• 3.50

  i$まーさん

  게시일: 2025. 9. 1.

  I drove to the Hotel...

  I drove to the Hotel, but the entrance to the parking lot was a bit hard to find. However, there was no parking fee, which was very reasonable. I prefer the free breakfast at Comfort Hotel compared to other Business Hotels offering similar complimentary services. Depending on the season, it might be more convenient if the price range were a bit narrower.

  • 객실 및 어메니티3
  • 시설・설비3
  • 접객・서비스4
  • 식사4
  • 온천・목욕3
  • 만족도4

  • 2025. 8. 29.～
  • 2명 1개
  • 1 Bed [Double Economy] (Non-Smoking)
  • 조식 포함

  시설에서의 답장

  Thank you very much for staying at Comfort Hotel Kitakami. We also sincerely appreciate you taking the time to share your feedback with us. We apologize for the inconvenience caused by the difficulty in locating the parking entrance. We will work on improving our guidance to ensure smooth access for first-time guests. On the other hand, we are delighted to hear that you were satisfied with our parking fee and complimentary breakfast service. We will continue striving to enhance our menu and services to provide even greater satisfaction in the future. Regarding your comments on our Accommodation Fee, we take your valuable feedback seriously and will consider it carefully when reviewing future pricing strategies. We would be honored if you choose Comfort Hotel Kitakami again during your next visit to Kitakami. We look forward to welcoming you back soon!

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• 3.17

  チュピさん

  게시일: 2024. 11. 30.

  This was my third stay, but this time, the bed covers and pillows had an odor reminiscent of aging, which was very unpleasant.

  • 객실 및 어메니티3
  • 시설・설비3
  • 접객・서비스4
  • 식사4
  • 온천・목욕2
  • 만족도3

  • 2024. 11. 27.～
  • 1명 1개
  • 1 Bed [Double Economy] (Non-Smoking)
  • 식사 불포함

  시설에서의 답장

  Thank you very much for always choosing Comfort Hotel Kitakami. We also sincerely appreciate you taking the time to share your feedback. We sincerely apologize for the unpleasant experience caused by the odor of the bedding during your stay. We deeply regret receiving such feedback, as we should have thoroughly checked for odors during cleaning. To prevent similar feedback in the future, we will ensure to check and address any odors during cleaning and strive for improvement. Thank you very much for staying at our hotel this time.

  모두 보기

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