MAISON D'E VACANCES HAYAMA 투숙객 리뷰 및 후기

(가나가와현/하야마마치) [전체 1개 객실]

규정된 리뷰 수에 도달하지 않아 시설 종합 점수가 표시되지 않습니다.

4.40
一休3456789
게시일: 2025. 11. 17.
Please note the parking area.
The road leading to the accommodation was very narrow, making it impossible for large vehicles. Although we tried to prepare in advance, even after attempting several different routes, it was not feasible. Reversing on the narrow road and causing inconvenience to neighbors made the experience stressful, and we ended up losing about an hour before arriving. In winter, nearby parking lots were available, but during summer this might have been difficult. Additionally, parking fees are not cheap. If we had been informed beforehand, our trip could have been much more enjoyable. While the response afterward was good, the stress before check-in was unfortunate. The house itself was very open and bright with wonderful facilities. The beds were comfortable and everyone slept well. It was perfect for a quiet weekend getaway. There were restaurants and convenience stores within walking distance as well as close access to the beach, which made it even better!
- 객실 및 어메니티5
- 시설・설비3
- 접객・서비스5
- 식사－
- 온천・목욕5
- 만족도4
- 2025. 10. 12.～
- 4명 1개
- MAISON D:E VACANCES HAYAMA
- 식사 불포함
시설에서의 답장
Thank you for choosing MAISON D:E VACANCES Hayama and for sharing your thoughtful feedback with us. We sincerely apologize for any inconvenience or stress caused during your journey to our facility, which may have affected the start of your trip. Regarding the road width leading to our facility, we had provided prior information in the questionnaire before completing the reservation, on the access page, and in the reservation confirmation email. This included details such as "approximately 225cm wide" and "a very narrow road where large vehicles might barely pass without folding mirrors." However, based on this experience, we have improved our descriptions to make them clearer. Additionally, while we have always emphasized narrow roads in our guidance materials including maps of directions, we have revised our site information and explanations provided on arrival. Specifically for vehicles wider than 1800mm where passage is particularly tight, we now actively recommend nearby coin parking options to ensure peace of mind for guests concerned about road width. We are truly grateful that your feedback has allowed us to make improvements that will provide greater reassurance to future guests. On a positive note, it was heartwarming to read that you enjoyed the comfort of your room as well as the surrounding environment and quiet weekend atmosphere. Knowing that your family had a restful stay is incredibly encouraging for us. For your next visit, we will strive even harder to ensure a seamless experience from arrival through departure. Thank you once again for sharing such valuable insights. We look forward to welcoming you back soon!
5.00
yuu-yuu-
게시일: 2025. 7. 16.
We stayed for one ni...
We stayed for one night as a family to celebrate my mother's 77th birthday. Although the weather was unfortunately rainy, we were able to spend a luxurious and happy time together in the spacious room and beautifully designed resort-like space. The terrace was seamlessly connected to the interior, offering a sense of openness and easy access, which we really appreciated. The wide roof also allowed us to enjoy the terrace even in the rain. My family was very pleased and said it was wonderful! Thank you so much.
- 객실 및 어메니티5
- 시설・설비5
- 접객・서비스5
- 식사－
- 온천・목욕5
- 만족도5
- 2025. 7. 15.～
- 6명 1개
- MAISON D:E VACANCES HAYAMA
- 식사 불포함
시설에서의 답장
Thank you very much for staying at MAISON D:E VACANCES Hayama. We are truly honored that you chose our facility to spend such an important two days with your family in celebration of your mother's 77th birthday. Congratulations! We also sincerely appreciate your wonderful review. We are delighted to hear that you enjoyed the seamless connection between the terrace and living room, as it is one of the features we take great pride in. Despite the unfortunate weather, we are glad you were able to enjoy time on the terrace. We hope to welcome you again in the future if an opportunity arises. All of our staff look forward to serving you again soon. Thank you once again for staying with us!
4.00
Harrymylove
게시일: 2025. 2. 4.
A short extraordinary experience
We stayed here for a family trip. We arrived just in time for the last check-in slot with staff assistance, but they handled it very politely. The room was clean, but perhaps due to the nature of the old house, the drainage was weak, and both the kitchen and bathroom overflowed, which caused some struggles. I wish I had asked for instructions on using cleaning cloths and such. Dinner was a unique shabu-shabu, which seemed more suited for adults. The portions were generous, to the point where we couldn’t finish everything. The French toast for breakfast was delicious, but we couldn’t eat half of the salad, the sausage, or the eggs. As mentioned in the prior explanation, the garage and surrounding roads are narrow and a bit nerve-wracking, but the terrace inside is spacious. It was a short stay, but we were able to enjoy an extraordinary experience. Thank you very much.
- 객실 및 어메니티4
- 시설・설비3
- 접객・서비스5
- 식사4
- 온천・목욕4
- 만족도4
- 2025. 2. 2.～
- 4명 1개
- MAISON D:E VACANCES HAYAMA
- 조식 및 석식 포함
시설에서의 답장
Thank you very much for choosing MAISON D:E VACANCES Hayama. We sincerely appreciate you taking the time to leave such a kind Review. First of all, we apologize for the inconvenience caused regarding the drainage. We will promptly address the issue with the bathroom. It seems that the drainage under the bathtub may have become clogged. We deeply apologize for this. As for the kitchen, it is likely that the drainage stocking is being used, which may have caused it to clog and drain slowly. Particularly in the case of dishes like shabu-shabu, small vegetable scraps can get stuck in the stocking, leading to drainage issues. Removing the stocking does allow the water to flow, but it does take some time. We will consider if there are any alternative solutions to this issue. We are relieved to hear that your stay overall allowed you to experience an extraordinary time. Even though it is an old traditional house, we will continue to make every effort to ensure that our guests can relax and stay comfortably without any concerns, even after a tiring day. Thank you once again for your stay.