Secret Villas by Relapool 투숙객 리뷰 및 후기

• 3.83

  ローズティー大好き

  게시일: 2025. 9. 25.

  The shower water is too lukewarm.

  The condition of the facilities was significantly different from the photos on the website, with only lukewarm water coming out of the shower and it taking an extremely long time to fill the bathtub. Having a washer-dryer available to dry clothes soaked from sudden rain was helpful, but it would have been better if staff were available at least until around 8 PM.

  • 객실 및 어메니티5
  • 시설・설비4
  • 접객・서비스3
  • 식사4
  • 온천・목욕3
  • 만족도4

  • 2025. 9. 20.～
  • 2명 1개
  • Villa with Pool - Up to 4 Guests [01]
  • 조식 포함

  시설에서의 답장

  Thank you very much for choosing Secret Villas by Relapool. We sincerely apologize for any inconvenience or discomfort caused during your stay. Regarding the appearance of the Facility, we were undergoing exterior painting and maintenance work at that time, which may have differed from the photos. We apologize for this discrepancy. The construction has now been completed, and the exterior has been beautifully renewed. As for the issue with lukewarm water in the bathroom shower, an investigation by a specialist revealed malfunctions in both the showerhead and water pressure pump. These have already been replaced and repaired, ensuring normal water pressure and temperature are now available. We are glad to hear that our washer-dryer was helpful during sudden rain showers. For concerns regarding front desk service hours, we have established a system where staff can promptly assist on-site when needed. We have also improved pre-arrival information and in-room guides to make this clearer. Thank you once again for sharing your valuable feedback with us. We will continue striving to create an even more comfortable environment for our guests. All of us at Secret Villas by Relapool look forward to welcoming you again soon. Secret Villas by Relapool Support Concierge

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• 4.40

  そらうま

  게시일: 2025. 5. 30.

  The service was very...

  The service was very polite. The Room was stylish and very comfortable. I would love to use it again. Thank you very much.

  • 객실 및 어메니티4
  • 시설・설비4
  • 접객・서비스5
  • 식사－
  • 온천・목욕4
  • 만족도5

  • 2025. 5. 28.～
  • 2명 1개
  • Villa with Pool - Up to 4 Guests [01]
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying with us. We are delighted to hear that you found the room stylish and comfortable. It brings us great joy to know that you had a pleasant stay. We look forward to welcoming you again in the future. We will do our utmost to ensure your next stay is just as comfortable and enjoyable. Thank you for your continued support!

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• 3.40

  euphoria91

  게시일: 2025. 5. 13.

  Positive Points:

  Positive Points: - Friendly staff interactions - Relatively clean Room with stylish lighting - Spacious and clean bed - Private pool available - Clean BBQ rental equipment - Laundry detergent and fabric softener provided (automatic dispenser) - Fireworks allowed on the premises Areas for Improvement: - Rusty salt container in the kitchen, with rust mixed into the salt - Very weak shower water pressure (when using hot water) - BBQ grill was tilted and unstable - Insufficient cleaning of drum washing machine (filter cleaning alarm displayed, drying interrupted) Other Concerns (Unavoidable): - Many crows frequently approached during terrace BBQ, making it hard to feel secure (especially with children present) - Many insects outside (appreciated that insect repellent was provided in the Room) The surrounding area was very quiet and relaxing. It was also convenient to have a convenience store within walking distance.

  • 객실 및 어메니티4
  • 시설・설비3
  • 접객・서비스5
  • 식사－
  • 온천・목욕2
  • 만족도3

  • 2025. 5. 12.～
  • 4명 1개
  • Villa with Pool - Up to 4 Guests [01]
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying with us. We sincerely appreciate your review, kind words, and valuable feedback. We are delighted to hear that you were satisfied with our staff's service, the cleanliness of the room, the spacious bed, private pool, BBQ facilities, amenities, and more. In particular, we are pleased that details such as the cleanliness of BBQ rental items, automatic detergent and fabric softener dispensers for laundry, and fireworks within the premises contributed to making your stay comfortable. On the other hand, we deeply apologize for any inconvenience caused during your stay. We will take your valuable feedback into account and strive to improve in order to provide a more comfortable environment in the future. We will continue working hard to enhance our services so that we can ensure customer satisfaction. We look forward to welcoming you again in the future!

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• 5.00

  ゲスト

  게시일: 2025. 2. 21.

  Wonderful property!

  I stayed with a friend in February during the off-season. We stayed in Room 1, where you can have a BBQ, and it was a well-managed and clean villa! The facility was fully equipped with cooking utensils, BBQ tools, and a washer-dryer. Since check-out was at 11 am, we were able to relax and enjoy our stay comfortably! In mid-February, the pool is like an ice bath, but it was properly cleaned so we could still use it! Overall, we were very satisfied!! *There were no razors among the amenities, but there is a convenience store nearby so it wasn't an issue.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사－
  • 온천・목욕5
  • 만족도5

  • 2025. 2. 19.～
  • 4명 1개
  • Villa with Pool, Maximum 4 Guests [01]
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying with us and for leaving such a wonderful review! We are delighted to hear that you had an enjoyable time with your friends. We appreciate your compliments on the cleanliness and the comprehensive facilities. Thank you also for your consideration regarding the pool cleaning. Although it is a slightly chilly season, we are very pleased that our guests were able to enjoy their time here. We appreciate your valuable feedback regarding the razors. We will consider enhancing our amenities in the future, so we hope you will visit us again. We look forward to welcoming you on your next visit and are excited about providing another wonderful experience!

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• 5.00

  jdmpga

  게시일: 2024. 12. 27.

  It was very spacious.

  I used it for the first time, and it was very spacious, clean, and comfortable.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사－
  • 온천・목욕5
  • 만족도5

  • 2024. 12. 25.～
  • 2명 1개
  • Villa with Pool, Maximum 4 Guests [03]
  • 식사 불포함

  시설에서의 답장

  Dear Guest, Thank you very much for choosing to stay at our villa. We are also delighted to receive your wonderful review. It is our greatest pleasure to know that you found the space spacious, clean, and comfortable. We hope you enjoyed a wonderful time amidst the nature of Okinawa. We look forward to welcoming you again. Please have a safe journey home. Thank you very much.

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