Lando Hotel Kyoto Suites 투숙객 리뷰 및 후기

• 4.40

  京都楽しみ

  게시일: 2026. 3. 27.

  Open-air bath

  Even though we were on the top floor, it rained unfortunately. We couldn’t enjoy the open-air bath or the terrace.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사－
  • 온천・목욕3
  • 만족도4

  • 2026. 3. 25.～
  • 2명 1개
  • Kyoto Suite with Open-Air Bath
  • 식사 불포함

  모두 보기
• 1.20

  veggga

  게시일: 2026. 2. 20.

  There are serious safety concerns.

  I booked a Plan with early check-in at 2:00 PM and late check-out at 12:00 PM, but at reception I was told, “Check-in starts at 3:00 PM.” During my stay, a stranger entered my Room, which was very alarming. Since the guest room uses a password entry system, I worried that the same password might be set for multiple rooms and felt unsafe. I recommend keeping the door locked. Also, although check-out was supposed to be 12:00 PM, housekeeping entered the Room around 11:30 AM. They asked in a casual manner, “What time is check-out?” When I told them it was 12:00 PM, they left, but the whole situation was shocking. I felt extremely concerned about safety due to operations that allow unauthorized entry while guests are still in the Room. There was a clear gap between what was listed and the actual service and security management, and it was not an environment where I could stay with peace of mind. I will never stay here again.

  • 객실 및 어메니티1
  • 시설・설비1
  • 접객・서비스1
  • 식사－
  • 온천・목욕2
  • 만족도1

  • 2026. 2. 19.～
  • 2명 1개
  • Superior Suite with Spa Bath
  • 식사 불포함

  시설에서의 답장

  Thank you very much for choosing our Hotel. We sincerely and deeply apologize for the discomfort and concern you experienced during your stay. You had made a Reservation under a Plan that includes early check-in at 14:00 and late check-out at 12:00. We should have provided accurate guidance in accordance with this, but we regret that incorrect information was given at the front desk. We also apologize for the incidents in which another guest mistakenly entered your Room, and in which our housekeeping staff entered before your check-out time. These situations should never occur, and we are truly sorry for the shock and anxiety they caused you. We also apologize for the housekeeping staff’s response and language, as our training was insufficient. We take your feedback seriously and will work to prevent any recurrence by ensuring consistent check-in guidance, reviewing Room management and housekeeping operations, and strengthening staff training. Thank you again for taking the time to share your valuable comments. We deeply regret that we were unable to provide the comfortable and secure stay you deserved.

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• 4.00

  140877

  게시일: 2025. 12. 17.

  Staying on higher fl...

  Staying on higher floors feels unnecessary. The biggest drawback is the lack of a view from the window. Room cleanliness needs improvement. The water pressure in the bathroom was excellent, providing a very comfortable shower experience.

  • 객실 및 어메니티4
  • 시설・설비4
  • 접객・서비스3
  • 식사－
  • 온천・목욕5
  • 만족도4

  • 2025. 12. 7.～
  • 2명 1개
  • Luxury Suite on High Floor with Spa Bath
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying with us and for sharing your valuable feedback. We sincerely apologize for not meeting your expectations regarding the view from the high-floor room, as well as for any inconvenience caused by the cleanliness of the room. We will review our cleaning procedures and strive to make improvements to ensure a more comfortable stay. On the other hand, we are delighted to hear your kind words about the water pressure and comfort of the shower in the bathroom. We take your feedback seriously and will use it to enhance our services moving forward. We would be grateful if you could visit us again in the future.

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• 2.60

  YyySss

  게시일: 2025. 6. 14.

  Not available for Japanese guests.

  First of all, the cleaning was not done at all. The Japanese-style room was full of hair, so I borrowed a vacuum cleaner to clean it myself, and when I tried to lay out the futon, there was mold! The staff's response was pleasant, which makes it even more disappointing. If Ikyu continues to introduce such Hotels, I will not be able to use your service in the future. Please conduct thorough investigations before making recommendations!

  • 객실 및 어메니티1
  • 시설・설비4
  • 접객・서비스4
  • 식사－
  • 온천・목욕3
  • 만족도1

  • 2025. 6. 11.～
  • 5명 1개
  • Kyoto Kamogawa Suite with Open-Air Bath
  • 식사 불포함

  모두 보기

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