Art Hotel Kashima Central 투숙객 리뷰 및 후기

• 4.17

  なっち 358

  게시일: 2026. 9. 1.

  The Onsen was great.

  The Onsen was very relaxing. Having an Onsen and a delicious breakfast was great. There are plenty of supermarkets and places to eat nearby, so I was satisfied. It was a bit hard to notice that basic skincare amenities were available at the front desk.

  • 객실 및 어메니티4
  • 시설・설비4
  • 접객・서비스4
  • 식사4
  • 온천・목욕5
  • 만족도4

  • 2026. 8. 30.～
  • 2명 1개
  • [Renovated] Superior Twin (Non-Smoking)
  • 조식 포함

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• 1.00

  ポアソンルージュ

  게시일: 2026. 7. 20.

  Room cleaning was terrible.

  The glass, walls, and many other areas were covered in greasy fingerprints. Even around the door peephole was sticky with oil. The Room was full of dust, and it felt dirty and unpleasant.

  • 객실 및 어메니티1
  • 시설・설비1
  • 접객・서비스1
  • 식사－
  • 온천・목욕1
  • 만족도1

  • 2026. 7. 18.～
  • 1명 1개
  • [Renovated] Comfort King (Non-Smoking)
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at Art Hotel Kashima Central. However, we sincerely apologize for the discomfort caused during your stay due to inadequate cleaning of your Room. We always strive to provide our guests with a comfortable space and have been taking the utmost care with our Room cleaning and inspection procedures, so we are truly ashamed that this occurred. We take your feedback seriously and will share it with our housekeeping team, review our operations, and provide additional training to our staff. We will also work to improve our inspection system to ensure this does not happen again. Thank you for taking the time to post your valuable feedback and comments despite your busy schedule.

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• 2.80

  mimoza24

  게시일: 2026. 5. 11.

  The view from the Ro...

  The view from the Room was wonderful. As for the service, it was disappointing—or rather, I was surprised in several ways. Perhaps it’s because the location attracts guests even without much effort. The Onsen has good water quality, but there are no towels, caps, makeup remover, or other amenities, so it’s best to think of it as a simple public bath. I was looking forward to the Onsen, but it was too far to reach in loungewear alone, and going up and down stairs was inconvenient. There are restaurants, supermarkets, and convenience stores nearby, so finding food wasn’t a problem. There was no mineral water in the Room, so I bought some. I also bought an unusual natto katsu sandwich at the Hotel café—it was delicious.

  • 객실 및 어메니티3
  • 시설・설비3
  • 접객・서비스2
  • 식사－
  • 온천・목욕3
  • 만족도3

  • 2026. 5. 1.～
  • 2명 1개
  • [Renovated] Comfort Twin (Non-Smoking)
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at Art Hotel Kashima Central. We also sincerely appreciate you taking the time out of your busy schedule to share your valuable feedback.\n\nWe are truly honored to receive your kind comment that the view from our guest rooms was “wonderful,” and we are relieved to hear that you were satisfied with our location.\n\nHowever, we sincerely apologize for our lack of attentiveness in terms of service and for not providing sufficient information about the bathing Facility. While our Hotel has introduced automated check-in/out machines, our front desk staff are available to assist should anything arise during your stay. Please feel free to contact us anytime if you need assistance on your next visit.\n\nAs you mentioned, access to the bathing Facility requires going up and down stairs. From outside, it is possible to reach it without steps, so we will ensure that we provide thorough guidance in the future so guests can choose the route that is easiest for them.\n\nRegarding mineral water, we will take your comments into consideration as a reference for improving our amenities.\n\nWe are also delighted to hear that you enjoyed the “Natto Sandwich” sold at Sonia Coffee on the 1st floor.\n\nAll of us will continue striving to provide services that meet our guests’ expectations. If you have an opportunity to visit the area again, we would be grateful if you would choose Art Hotel Kashima Central once more.

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• 5.00

  まめまろん

  게시일: 2026. 3. 24.

  It was clean and comfortable.

  It was a very clean and comfortable Hotel. It comes with two passes to use the adjacent Onsen Facility, which is a great value.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사5
  • 온천・목욕5
  • 만족도5

  • 2026. 3. 16.～
  • 2명 1개
  • [Renovated] Superior Twin (Non-Smoking)
  • 식사 불포함

  시설에서의 답장

  Thank you very much for choosing Art Hotel Kashima Central among the many hotels available. We also sincerely appreciate your perfect 5 out of 5 rating in every category. We are truly honored to receive such generous comments about our Hotel, including that it was “very clean and comfortable.” We are also delighted to hear that you enjoyed our bathing Facility. As you mentioned, all guests staying at Art Hotel receive two bathing tickets: one for your first visit, and another that can be used unlimited times from your second visit onward. We will continue striving to improve our services so as not to take your kind words for granted. If you have an opportunity to visit the area again, we would be grateful if you would choose Art Hotel Kashima Central once more. We sincerely look forward to welcoming you again.

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