Hotel Matsushima Taikanso

I had always remembered that my late mother stayed here about 35 years ago and said it was a wonderful Hotel, so I decided to stay this time.We originally made a Reservation for two Rooms for six people across three generations, but one person couldn’t come due to work, and then two days before our stay my father and brother (in a separate household) came down with fevers from colds. In the end, our group was reduced by half, but despite the repeated changes, you handled everything very kindly and thoughtfully. Thank you.We arrived at 11:30 after checkout time and planned to park our car first and go sightseeing in Matsushima by the Hotel shuttle bus. However, your staff told us we could complete check-in procedures in advance, and when we returned they arranged it so we could simply pick up the key at a separate counter and go straight to our Room. This helped us avoid crowds and was truly appreciated.Because I have difficulty walking, I requested an ocean-side Japanese-Western style Room. The view was excellent, the Room was very comfortable, and the air conditioning was just right. We could see the sunrise directly in front of us.For dinner we chose the seafood buffet; there were many kinds of sashimi and grilled items, each dish was high quality—it was outstanding. We thoroughly enjoyed it.At breakfast as well, they cooked items like cheese omelets individually on the spot for each guest. The food exceeded our expectations!As for the baths, there were no issues at all. At sunrise time, watching the sun rise over Matsushima Bay right in front of the open-air bath moved me deeply.For someone like me with limited mobility, getting around was easy—the layout made sense and walking distances were reasonable—so it wasn’t physically taxing. It helped me truly understand why my mother, who had limited use of her hands and feet due to a similar condition, said this Hotel was so good.With check-in at 14:00 and checkout at 11:00, being able to relax without rushing is another great point.The staff service; the view from the Room; amenities; meals; baths—everything made this an excellent Hotel.When I come to Matsushima again, I sincerely want to stay at Taikanso again! Since expectations are high now that I know how good it is firsthand next time I'd like a Multiple Night Stay so I can enjoy other meals as well.Thank you very much for taking care of us.

I have stayed here several times, and the Facility, meals, and the staff’s service are excellent. The shuttle bus drivers are also very kind, and the frequent service is greatly appreciated. One request for improvement: I made a Reservation for the same Room type as last year, but although it was still in Shōinkaku, last year it was in a newer building while this year it was in a different one. Even on the official website it appears to be booked under the same category, so I would appreciate an option to specify and reserve the newer building I stayed in last year. We look forward to staying again next summer.