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- Aki Grand Hotel
- Aki Grand Hotel 리뷰
Aki Grand Hotel 투숙객 리뷰 및 후기
- 객실 및 어메니티4.16
- 시설・설비4.01
- 접객・서비스4.08
- 식사3.82
- 온천・목욕3.83
- 만족도4.00
- 2.67松尾のおじさん게시일: 2026. 11. 8.
The service felt car...
The service felt careless, perhaps due to understaffing. For a special trip meant to create lasting memories, the hospitality lacked warmth. The cruise was enjoyable.
- 2.33ナルタロウ게시일: 2026. 10. 27.
Disappointing. I nearly fell victim to a scam.
It was our first visit to Miyajima, and my mother and I were looking forward to it, so we chose somewhere with a good view. The view was lovely. However, 90% of the staff were foreign nationals. This led to various barriers, and we will never return. We upgraded our dinner, which included udon noodles. Neither of us thought we could finish everything, so I called ahead to confirm that we could have just the udon omitted. I explained that one of us had a mild wheat allergy, but that simply leaving out the udon would be fine, and asked for everything else to be served as usual. If the property records its calls, they are welcome to check the recording as evidence. Despite this, one person's meal had been changed to an allergy-friendly menu when we arrived. I had confirmed this in advance and again that day with the front desk staff member, who was a new foreign employee... I asked a restaurant staff member, also a foreign national, “I asked for the menu to stay the same, but it has been changed. Could you change it back?” They immediately replied that there would be an extra charge. I said, “What? We upgraded our meals and asked only for the udon to be left out. You've removed several other items, and now you're going to charge us again?” They said they would check, and the manager who came out was also a foreign national. Thankfully, the manager said they could accommodate our request at no extra charge, but we nearly ended up paying what would have become a tip for the foreign staff member on the restaurant floor. Isn't that simply a crime? Rather than just reviewing staff training, shouldn't the property reconsider its hiring practices? I simply cannot trust this place. The dinner was the least suited to my taste of any I have ever had. This was my second visit to Hiroshima, and the food at the place we stayed last time was delicious, so I think it comes down to the quality of this property. Of course, tastes differ... The bath does not use natural hot spring water, so it has no therapeutic benefits at all and did nothing to relieve my fatigue. There are so many changes in floor level in the room that it feels downright dangerous. The lighting at the sink is too dim to apply makeup. There is an oddly placed pillar immediately inside the entrance door, and I was worried about getting my fingers caught. I have plenty of other complaints, but since I will never return, I will leave it here. Please be careful, everyone. Cultural differences cannot be changed, no matter how hard you try. I lost count of how many times I wished we had chosen somewhere else... It wasn't particularly cheap, and this was our first trip to Miyajima... I regret not researching it more thoroughly.
- 3.33丹波篠山の師匠게시일: 2026. 10. 15.
Such a shame about the hot spring...
I was surprised to see a Japanese guest with tattoos using the bath here—maybe there are no restrictions? On the second day at Dogo-kan, there was a sign at the entrance saying that guests with tattoos and intoxicated guests are not allowed to bathe, so I wonder if it depends on the property. I won’t be staying at Aki Grand Hotel again.
- 4.50みうRA게시일: 2026. 8. 16.
A comfortable Hotel where you can relax.
The staff service, Facility, Room, Miyajima cruise, dinner, and breakfast were all very satisfying. We had a Multiple Night Stay, and there was almost nothing repeated at dinner. Also, the rice balls made on the spot at breakfast were perfectly shaped, and our whole family enjoyed them. Thank you very much to all the staff.
- 1.33はぼちゃん게시일: 2026. 8. 15.
The Facility is outdated, and the service—more like the lack of attentiveness—was disappointing.
I am an IKYU Diamond member. When I asked at check-in whether there were any member benefits, the female front desk staff curtly replied, “There are none.” We arrived around noon and left our luggage at the front desk before immediately taking the shuttle bus to Miyajima. Since one piece of luggage had been sent ahead by courier, I called to confirm it had arrived, but was told it had not. That would have been a problem, so while buying necessities at a convenience store, I asked the courier company that accepted the shipment to check—only to be told it had already been delivered. When I contacted the Hotel again, they then said they did have it. We were seated for dinner a little late, but even after sitting down the dishes did not come together, the hot pot was not lit, and everything took a very long time. I thought we might miss our night cruise. At the table next to us, people who seemed to be staff repeatedly practiced carrying dishes and clearing tables without any guests present; I found myself wondering what was going on. If there was time for that, I wanted them to focus on serving guests. Because of my bad leg, I had requested a shower chair in advance for the bath area, but was told they did not have one. There were no shower chairs in the public bath either, so washing myself was difficult—I cannot wash while standing in the shower, and if a chair is too low I cannot stand up easily. Breakfast buffet was extremely crowded; refills were slow and some items ran out. It felt like service wasn’t keeping up. I wish we had chosen a Hotel on the Miyajima side instead. However, we did enjoy the night cruise.
- 4.17メンダコ게시일: 2026. 6. 3.
With my elderly aunt
I stayed here after inviting my aunt from Hiroshima to join me from Kanagawa. She told me she had stayed at this Hotel many times in the past during the fireworks season. The view of Miyajima straight ahead from the entrance was wonderful, and both the Room and the large public Onsen bath were clean, making it very relaxing. However, I was a bit disappointed that dinner included udon, soba, and seasoned rice all together, which felt too heavy on carbohydrates.
- 2.33沖縄サイコー게시일: 2026. 4. 5.
The night cruise was great, but...
Although the property feels a bit dated, it was very clean, and the sea-side Room had a great view. Both dinner and breakfast were disappointing due to obvious understaffing. Dinner in particular was terrible. Even after being seated, neither drink orders nor dishes came unless we called staff over. We repeatedly asked because we had a night cruise to catch, but nothing happened... In the end, one dish never arrived before the meal ended, and the overall quality was not satisfying. Breakfast was buffet-style, but neither food nor drinks were replenished. However, the onigiri were delicious, and the woman who made them was very kind. Since the Room view and the night cruise were so good, I would like them to put more effort into the meals.
- 4.00りまたか게시일: 2026. 3. 17.
It was great.
We stayed as a group of five, and the Room was a spacious Japanese-style room. While it felt a bit dated, it was well maintained, and the views from both the lobby and the Room were great. The night cruise was excellent.
- 4.50pinguin게시일: 2026. 3. 8.
The view was amazing.
Although it is a bit far from the station, shuttle buses run frequently, so it never felt inconvenient. I checked in quite late at night, but the staff were thoughtful in every way—from meals to luggage—so I was able to stay very comfortably. It truly felt like a long-established Hotel. I didn’t use the large public bath, but the Room bath uses separate hot and cold water controls, so adjusting the temperature may be a little tricky. Amenities are provided in generous pump bottles. The Room was spacious and relaxing, and there was also a balcony—spending time there was a lovely part of the stay. Above all, the view from the Room was stunning—like a Turner painting. The night cruise was wonderful, and listening to the cheerful captain-in-training was very informative—from how to take photos to stories about the origins of the deer. It was fascinating to hear how it differs from Kasuga Taisha and Kashima Jingu, and even that deer ride the ferry back to Miyajima. The cruise itself was excellent; as we approached the great torii gate, I could really feel its scale. The souvenir shop didn’t feel cluttered at all—you can enjoy choosing from both high-end items and more casual ones. A relative in Hiroshima told me, “It’s been a good Hotel for years,” and I’m truly glad I chose this place.
- 1.00シンの字게시일: 2026. 3. 3.
This is the best Hotel I have ever stayed at.
The worst Hotel I have ever stayed at. The service, Room, and food were all terrible. I have never experienced a Hotel this bad before. I will never come back, and it will probably go out of business soon.
- 3.67りんとそら게시일: 2025. 12. 3.
The curtains are
The curtain in the Room was torn upon entering, which was surprising. I hope the night cruise and the morning boat to Miyajima will continue without fail.
- 4.83ウニクリーム게시일: 2025. 11. 6.
The Room was clean, ...
The Room was clean, with water provided, hot water ready in the kettle, and perfect air conditioning. I was very satisfied. The night cruising course and the explanation by the staff were kind and enjoyable! I would love to use it again. Thank you!!
- 2.50かずかっぴ게시일: 2025. 10. 30.
Silent service
Upon arriving at the accommodation by rental car in the evening on the day of our stay, there was no one to greet us or guide us on where to park. I had no choice but to drop off my wife and luggage at the entrance and search for a parking spot on my own. When I returned, both my wife and luggage were left unattended without any assistance. The front desk was not particularly busy, with only a few groups waiting in line, but no staff approached us, so we joined the queue and eventually checked in. While carrying our own luggage was acceptable, it would have been helpful if someone had at least informed us of the elevator's location. The room was a reasonably spacious Japanese-Western style room; however, school trip students staying on the same floor were extremely noisy. Dinner was supposed to be an upgraded kaiseki meal, but dishes took too long to arrive—hot items were lukewarm while sashimi and its plate were excessively cold. The taste left much to be desired as well. Breakfast did not require a specific time reservation; however, this resulted in a long line forming right at 7:00 AM when service began. There was no guidance or explanation regarding seating arrangements either. As we wanted an early start for Miyajima that morning, we opted out of waiting in line and settled for just rice balls and miso soup. Paying nearly 70,000 yen for two people for this level of quality made it a disappointing trip overall. It is clear that there is insufficient staff to provide even basic services properly.
- 3.50SUNEMMY게시일: 2025. 10. 21.
We stayed here for a three-generation family trip.
The building is a bit old, but everyone was kind. The evening kaiseki meal and night cruising were very satisfying. However, it was disappointing that there was no announcement about the private bath being half-price as part of the Plan, so we missed the opportunity to use it. Overall, we were very satisfied and would love to use it again if given the chance.
- 3.83たぬは게시일: 2025. 10. 13.
Breathtaking View
The room was clean and comfortable, offering a breathtaking view of the grand torii gate through its large windows. Meals featured fresh sashimi and oyster hot pot, allowing us to savor local specialties. The dishes were beautifully presented with rice paddles and torii-shaped garnishes, making them visually delightful as well. The night cruise was refreshing with the evening breeze, bringing us closer to the torii gate than expected and offering a unique view not usually experienced. Departing directly from the hotel's pier was convenient and appreciated. Breakfast included delicious oyster simmered in soy sauce, rolled omelets, and an interesting honey tasting experience not commonly found at other accommodations—my husband, who usually doesn't enjoy honey, was surprised by how different each type tasted. This has become one of the accommodations we would love to visit again—thank you! One disappointment was that late at night, the small open-air bath on the terrace of the large public bath had floating hair and debris in it, which was unfortunate.
- 4.67スーパー隊長게시일: 2025. 8. 4.
Accommodation for a 60th birthday celebration
We stayed at the accommodation to celebrate a family member's 60th birthday. The room was spacious, allowing us to relax and unwind. However, despite the large room, the TV was quite small and a bit hard to watch (laugh). During dinner at the restaurant for our celebration, there was an unexpected incident due to a staff mistake. While it could have been upsetting, we appreciated the staff's response and turned it into a funny memory instead (laugh). The hotel was well-maintained with clean facilities, including a spotless public bath where we could relax. It was a memorable family trip with both good and not-so-good moments that made it special. The shuttle service to the nearby ferry terminal for Miyajima made traveling very convenient. We would love to stay again if we have another opportunity in the future!
- 2.50景観と食事を愛する客게시일: 2025. 6. 8.
The open-air bath is available for private use only.
The service was typical of a large hotel. The shuttle service driver did not assist with loading or unloading luggage and was unfriendly. To start, the most disappointing aspect was that the open-air bath with a great view, as advertised on the website, was only available for private use at an additional cost. While there was an open-air bath in the public bath on the first floor, it was surrounded by concrete and lacked any atmosphere. Dinner was an upgraded Japanese kaiseki meal; however, most dishes were served all at once, seemingly to save staff effort. This resulted in warm dishes being served too early, making it impossible to enjoy them in the order listed on the menu. Overall, it turned out to be a somewhat disappointing stay.
- 4.83しるばー게시일: 2025. 6. 6.
It was a very pleasa...
It was a very pleasant Hotel. The food was also delicious. I was surprised by the variety of options at the breakfast buffet. Thank you very much.
- 4.17休息大事！게시일: 2025. 6. 6.
We had a great time.
It was my first time staying in a Japanese-style room in a while. I thought it might be nice for a change, but there were only two chairs in the seating area, so the three of us took turns using them. The window was large with a great view, and I could even see the torii gate of Itsukushima Shrine in the distance, which made me feel truly excited to be in Aki. The souvenir shop was spacious and offered a wide variety of items. I ended up buying quite a lot on the first day because everything caught my eye. There was also a night cruise departing from the Hotel, which allowed us to enjoy an unforgettable cruising experience. It departed conveniently from the lobby and was very easy to join. Both dinner and breakfast were enjoyable and delicious. The rice balls at breakfast left a particularly strong impression on me—they were freshly made with fillings of our choice right before our eyes, making them incredibly tasty! Thank you for such wonderful meals. Although it’s located slightly away from the station, Shuttle Service was available, making transportation very convenient. Thank you for such an enjoyable trip!
- 3.67nono.0125게시일: 2025. 6. 1.
The view from the se...
The view from the sea-facing balcony was excellent. The meal on the first night consisted mostly of pre-made dishes and felt a bit bland, but the simmered fish on the second night was very delicious. The baths operate on a rotation system, but there is only one bath in the basement, and the outdoor bath on the first floor does not offer a view of the outside, which was disappointing. However, I found the customer service to be very good.
- 4.50コスモス女子게시일: 2025. 5. 26.
The front desk staff...
The front desk staff gave great recommendations for local gourmet spots. Also, the guide for the light cruise was very kind and made it an enjoyable experience.
- 5.00優佳麗게시일: 2025. 5. 22.
Questions about payment methods on IKYU.
The hotel was very comfortable and pleasant. I think there is a slight issue with the payment process on IKYU. Although I chose to pay on-site, it was mentioned that switching to online credit card payment by noon on the day would give a discount of 5,388 yen, so I proceeded with the process. However, no discounted price appeared no matter how many times I tried. At check-in, I asked the reception to look into it and was told that points would be credited later. If it only results in earning points, I believe the description should be clearer about this.
- 4.00姉妹プラス子供게시일: 2025. 5. 7.
Golden Week
Thank you for your hospitality during Golden Week. As expected, it was very crowded. The bath was busy at all times, and the washing area was in high demand. However, considering it was Golden Week, this is understandable. The Room for three people was a very spacious Japanese-style room with a wonderful view, allowing us to have a comfortable stay. It was heartwarming to see the foreign staff working so diligently. Thank you again for your hospitality.
- 3.83黒招き猫 61게시일: 2025. 4. 20.
Bathroom
The services were satisfactory. However, the bathroom was a bit cramped, and there were no tissues, which was slightly inconvenient. The private open-air bath was great, though being visible from the sea was a bit concerning. The night cruise was also enjoyable.
- 4.17OTABE게시일: 2025. 4. 19.
The meals were delicious.
I stayed during the spring break trip. The dinner was delicious, but I especially loved the breakfast buffet with its wide variety. Although I noticed a lack of staff, such as no room guidance provided, I had no particular complaints about the service. The large public bath only had an open-air bath on one side, so I recommend enjoying it both in the morning and evening. The atrium in the lobby has a nostalgic charm and was absolutely lovely! Our sea-facing Room made my child very happy. Thank you!
- 5.00足どり게시일: 2025. 4. 3.
Comfortable
Spacious hotel, clean room, relaxing Onsen, and convenient shuttle service made our 2-night stay enjoyable and fulfilling. Thank you very much!
- 5.00k-suke09게시일: 2025. 4. 2.
The Ultimate Experience for British Guests
The reservation was made at the request of a guest visiting from the UK. It seems they had an absolutely amazing experience. We reserved a Japanese-style room on the ocean side, and the view was spectacular. Additionally, the private onsen could be used at a relatively affordable price, making it an excellent option for foreign guests who may feel uncomfortable bathing with others.
- 4.67カイダンカープ게시일: 2025. 3. 26.
Stayed here for the first time.
The seaside Hotel was spacious and very nice. We were able to relax even with children. The Room was also large and comfortable. We had a Western-style course meal, and it was enjoyable to eat quietly. I think I will choose Western cuisine again next time. Thank you very much. I would love to stay here again!
- 3.83suetama게시일: 2025. 3. 9.
With Grandchildren
We stayed as a family of 3 adults and 2 children. It was a last-minute trip, but we were glad there was availability. The room was spacious enough for all five of us. However, the dinner was disappointing. While it might be considered reasonable for the price, it took too long to be served. At one point, service completely stopped, and the children got restless, which was unfortunate. There is shuttle service to the station, and the staff's hospitality was commendable.
- 5.00ロキ様게시일: 2025. 3. 4.
Great Family Trip
The ferry service, the polite reception at the front desk, the night cruise, and the meals were all absolutely satisfying! The room was impeccably clean, located on the ocean side with a view of the grand torii gate. It had two sinks in the wash area, making it spacious and convenient to use. Although I was initially concerned about meals based on reviews, even the standard kaiseki cuisine was delightful. The fresh sashimi and oyster hot pot allowed us to enjoy local specialties! My parents seemed very satisfied as well, and I truly feel that choosing this accommodation was a great decision. The night cruise offered a rare opportunity to view the torii gate from offshore at night, and we learned so much from our guide's explanations! The breakfast rice balls and chawanmushi were incredibly delicious! This is definitely one of those accommodations I would love to visit again. Thank you very much!
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