야마나카 온천 가시카소 투숙객 리뷰 및 후기
- 객실 및 어메니티4.10
- 시설・설비4.20
- 접객・서비스4.20
- 식사4.35
- 온천・목욕4.35
- 만족도4.20
It was a great-value Plan.
We stayed as a family in a breakfast-included Plan in a Western-style room. At check-in, the front lounge was crowded, but we were able to relax thanks to services such as complimentary drinks and snacks. The process—picking up the room key and using the payment machine for advance payment—was a bit confusing, but I think self-service and cashless systems just take some getting used to. The breakfast buffet felt more Japanese-focused, so there were plenty of options to go with rice. The French toast from the live kitchen was also delicious. The Facility has been renovated, and the clean interior was comfortable. The Onsen was very relaxing as well—overall, it was a great stay.
- 객실 및 어메니티4
- 시설・설비4
- 접객・서비스4
- 식사4
- 온천・목욕4
- 만족도4
- 2025. 8. 19.～
- 4명 1개
- Superior Room (Western-Style) [Non-Smoking]
- 조식 포함
시설에서의 답장
Thank you very much for staying with us as a family. We understand the lounge was crowded at check-in, and we apologize for any inconvenience this may have caused. We are relieved to hear that you were able to relax and enjoy our complimentary drinks and snacks. We also apologize for any confusion regarding receiving your room key and completing pre-payment. We will work to improve our guidance so the process is smoother for all guests. We were delighted to read that you enjoyed our breakfast, including the Japanese-focused selection and the live-kitchen French toast. We are also pleased to know you had a comfortable stay while enjoying our renewed facilities and Onsen. We will continue striving to provide a pleasant stay for all our guests, and we would be honored to welcome you again with your family. Thank you very much.