THE MARK GRAND HOTEL 투숙객 리뷰 및 후기

(사이타마현/사이타마시) [전체 156개 객실]
종합 점수
4.48
좋다 (190)
  • 객실 및 어메니티
    4.61
  • 시설・설비
    4.44
  • 접객・서비스
    4.54
  • 식사
    4.62
  • 온천・목욕
    4.16
  • 만족도
    4.54
  • 5.00
    てるきち。

    The service was exce...

    The service was excellent, and we were satisfied with everything. At check-in, we were traveling with our grandchild, and the staff kindly asked whether we needed pajamas for a preschool child, which showed great hospitality. We had chosen a Plan without breakfast, but since the weather wasn’t very good, we decided to have breakfast. Breakfast was buffet-style, so we could choose what we liked, which was great. It would have been even better if the price for guests had been a little lower. We were able to enjoy it like a short trip close to home.

  • 5.00
    イシヤン

    An Accommodation You’ll Want to Stay at Again

    Thank you for upgrading our Room. We were very satisfied with the spaciousness and furnishings. The breakfast was outstanding in both variety and quality, making this an Accommodation we can wholeheartedly recommend.

  • 4.67
    haooooooome

    We stayed here for t...

    We stayed here for the first time as a couple to unwind. The Room was stylish yet relaxing, and with late check-out we were able to truly take it easy until 1:00 PM—very satisfied! We had a small issue, but the staff responded promptly and courteously, which was a huge help. The free-flow service is available at the 1st-floor restaurant until 9:30 PM, and we enjoyed it in an atmosphere like a bar at night. If I had to ask for one thing, I’d appreciate some non-alcoholic cocktails, and it was a bit disappointing that it wasn’t available at all the next day... What I looked forward to most was breakfast. There were plenty of both Japanese and Western options without being overwhelming—everything I wanted was there—and everything tasted great. I was especially happy with the wide selection of bread. The curry was the best of all! That said, I heard breakfast normally costs ¥4,000 for non-guests, and at that price point I’m not sure it would feel worth it... (Maybe my expectations were too high.) Even though we booked early during a sale, staying here at this price felt like an incredible deal—so we’ll definitely be back!

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  • 5.00
    だらこさん

    Recommended for a staycation

    Perhaps because the weather wasn’t great, we spent a lot of time in the Room and restaurant, but at sereno the staff welcomed us warmly and we were able to relax at any time of day. We used the free-flow plan—had pancakes at the café, a light course dinner in the evening, and breakfast as well. Both dinner and breakfast were excellent, especially the pasta. Please do try the Omiya Napolitan. Breakfast also lets you experience touches of Saitama here and there. We’re truly grateful for the free-flow. The amenities and Room also showed great attention to detail, and it has become one of our favorite places—we’d love to visit again.

  • 4.83
    たぬ193

    Perfect for refreshing your mind and spirit!

    When you want to get away from everyday life but don’t want a long trip because you’re tired, I found the perfect place to escape. It seemed there was availability that day, and they upgraded my Room. I relaxed while playing my favorite music through a Marshall amp, enjoyed delicious meals, and had a wonderful weekend. For Rooms Grand or higher, parking is free and the free-flow drink selection is extensive—overall, the service was excellent. I’d definitely like to visit again.

  • 2.40
    hirockey

    It’s strange that this shows up when searching for “Onsen”!

    I searched using the “Onsen” filter, but the Onsen turned out to be an unrelated paid facility that merely happens to be in the same building as this Hotel. Including it in the search criteria as if it were part of the Hotel’s own Facility is misleading. If this is allowed, does any Hotel become an “Onsen Hotel” just because there is a public bath next door? That’s essentially what this implies. It is absolutely unacceptable to include a Facility that guests cannot use for free in the search filters. This is not something that can be excused by mentioning it in the description—the problem is that it shows up in Onsen searches despite there being no Onsen provided by the Hotel. I booked expecting an Onsen and was extremely disappointed. I want my time and money back!

  • 5.00
    ボンバーマリリン

    I was very satisfied.

    This was my first stay at your Accommodation. At check-in, the front desk informed me that my Room had been upgraded, and when I entered, I was delighted to find such a wonderful Room. The breakfast was also luxurious, and I truly enjoyed it. If I have the opportunity, I would love to stay again.

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  • 5.00
    れれれ！

    Everything was spotl...

    Everything was spotless, and the atmosphere was wonderful! The breakfast buffet was also incredibly lavish! I was busy with personal plans in the evening and couldn’t make it to the bar, which I really regret—so next time I’d like to stay again and take my time! Thank you for a wonderful stay!

  • 5.00
    ゲスト

    It became a wonderful memory.

    We stayed with our 3- and 1-year-old, and we’re glad we chose this Hotel. You take off your shoes before entering the Room, which was reassuring and very helpful for our 1-year-old who still crawls. The lovely interior was very relaxing! (Though we did notice a bit of dust in the washroom…) There weren’t many children and it felt generally quiet, but thank you to all the restaurant staff for being so kind to us. We chose the free-flow Plan, so my husband—who loves drinks—was thrilled. Considering the price range as well, this is a Hotel we’d like to stay at again. Thank you very much for taking such good care of us.

  • 5.00
    チボリコペンハーゲン

    A Hotel where you can relax in a wonderful space

    It was a spacious, quiet Room on a high floor with a great view. We enjoyed using the smart TV and Bluetooth speaker. Drinks in the refrigerator and certain drinks at the restaurant were complimentary, and the food at the beautifully designed restaurant was also excellent. Breakfast offered a wide variety of options; in particular, the seafood rice bowls, pancakes, Danish pastries, and fruits such as oranges, melon, bananas, and avocados were delicious. The front desk and restaurant staff provided very polite and pleasant service. We would like to stay again.

  • 4.80
    レター:

    We had a relaxing stay.

    I was on a business trip from Nagoya. I’m tired of how expensive Hotels in central Tokyo have become. I usually stay around Kioicho, but even on weekdays it costs twice as much and the Rooms are smaller. That’s when I found this place through a Diamond Member–only offer. At first I wasn’t sure about the distance from Tokyo Station, but it was well worth it. They upgraded my Room to 27 m², which felt spacious and very relaxing. It was a bit disappointing that toiletries (especially cleansing products) weren’t provided, but there was a convenience store on the second floor, which helped. The front desk service was good and check-in/out went smoothly. The bathroom was also spacious, and the shower pressure was strong—this is exactly what you want from a Japanese Hotel. Next time, I’d like to stay with my family (I saw that parking is free). It’s a bit of a walk from the station, but you can come along the concourse most of the way, so it should be fine for my mother-in-law using a wheelchair as well. Perfect for a trip where you want to relax at the Hotel. Thank you very much.

  • 1.80
    ミスターキャプラン

    When I opened the Room, there was a sewage smell.

    I made a Reservation for an anniversary, but the noise from the next Room ruined it. I requested a quiet Room because it was a special occasion, but it didn’t help. I was disappointed by the inconsistent response depending on the Hotel. The staff were nice, but overall it was very disappointing. The Onsen belongs to a sports club and was out of order, so we couldn’t use it. Perhaps because the Hotel is old, I wouldn’t recommend it for an anniversary. For a regular stay, it’s inexpensive, so you may be able to tolerate it.

  • 4.80
    りんどう07

    We had a wonderful time.

    The male staff at the front desk were very polite and wonderful, both at check-in and check-out. The Room was clean, and there were power outlets exactly where I needed them, which was very convenient. The Room I chose didn’t have a bathtub, which was a bit disappointing, but the amenities, drinks in the refrigerator, and bottled water were provided, so I was able to rest comfortably in a quiet setting. I used the free-flow service and really enjoyed the alcohol. I was captivated by how beautifully the bartender’s hands moved as he quickly prepared drinks at the bar counter. Everything ran so smoothly. I’d like to stay again. Thank you for such a lovely and comfortable time.

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  • 5.00
    シリウス81

    The Great Day of Engraving

    This is my third stay. Thank you for the Room with a great view. For this price range, it is an exceptionally good-value Hotel even compared across the whole country. In the past, it felt like the younger staff were rushing around, but this time that was no longer the case, so I believe the quality of service has improved. I would like to stay here again when I visit Saitama.

  • 3.67
    ！！!!

    Thank you for your c...

    Thank you for your consideration in making the Room comfortable. I would like to share a few concerns. The bathtub drainage was extremely poor, and unless I turned off the water several times to let it drain, the water built up enough to cover my feet, which was unpleasant. Also, the water flow at the sink was very weak, so everything took a long time. This may have been limited to the Room we stayed in this time, but I believe improvements would make for a much more comfortable stay.

  • 4.00
    よう！アッキー

    I’d like to stay here again.

    Conveniently located close to central Tokyo. I used the free-flow plan and arrived around 17:40. The alcoholic drinks (especially the original lemon sour and gin and tonic) and soft drinks (especially the guava juice) were delicious, and being able to enjoy them from check-in until 21:30 was really exciting. All of the food was tasty as well—especially the pasta and French fries. However, what was truly disappointing was how slow the service was. The first draft beer I ordered took far too long. The fries also didn’t arrive for quite a while, so I asked whether my order had gone through; they were brought out immediately after that, but they were somewhat cold, which made me wonder if they had been forgotten before being delivered. After that, I ordered drinks several more times, but everything took a long time to arrive. Even though the food is great, I wanted to enjoy it with drinks, yet they simply weren’t served in time. The delays were unbelievably frustrating. The restaurant wasn’t even that crowded—why was it like this? Even more surprising: at breakfast, it seemed there may have been some kind of issue because the rice wasn’t cooked properly. Overall, both dinner and breakfast service felt poorly managed. It’s a shame because all of the food itself was delicious.

  • 4.67
    いやせや

    The Room was spaciou...

    The Room was spacious and comfortable. The service was good, but at the restaurant, perhaps due to being short-staffed, our order took a long time to arrive. The breakfast buffet was very delicious and satisfying.

  • 4.67
    旅行大好き柴ちゃん

    A hotel worth staying at again

    This is a Hotel where I always have a comfortable stay. The lobby smells wonderful, and the free-flow drinks are a great service. The restaurant in the Hotel also serves delicious food, and I use it every time. I hope to stay again. Thank you very much.

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  • 5.00
    なおきち３

    The meals are exceptionally delicious.

    We stayed as three generations of our family. Both Rooms were spacious corner Rooms, and we could see several railway lines below—our grandchildren, who love trains, were thrilled. We had Western-style meals for both dinner and breakfast, and everything was delicious. At dinner, they also offered a children’s plate with a great variety of items like an adult meal, which we were very satisfied with. The food tasted wonderful as well. While we waited, they even provided coloring sheets so the children wouldn’t get bored, and our grandchildren happily focused on coloring. They were very kind to our grandchildren and helped our whole family relax and enjoy a comfortable stay. The breakfast buffet also had a wide selection with authentic flavors throughout. This is a Hotel we would love to stay at again. Thank you very much for your hospitality.

  • 4.83
    ちゅらさん５

    It felt special.

    Last time I stayed in a Standard Room, so this time on the Grand Floor I was able to relax, and the Room, extended stay time, and perks were all excellent. However, the free-flow perk offered only a very limited selection, and since I cannot drink alcohol at all, there were only soft drinks available, which was very disappointing. It would have been nice to have at least a small selection of non-alcoholic cocktails. I hope you will consider this in the future.

  • 4.67
    やみをてらすひかり

    We stay here regular...

    We stay here regularly. The service is consistently reliable, and the stay is always comfortable. The restaurant’s food is excellent. We look forward to staying again soon. Thank you very much!

  • 4.67
    水野かなで

    We had a very relaxing stay.

    I stayed here for work. The Room was spacious, and above all, the staff always greeted me with a smile, which really put me at ease. I was able to relax and spend my time comfortably. The amenities smelled wonderful, and the free-flow drinks were delicious, which helped me feel refreshed between work commitments—I truly appreciated it. I would love to stay again even if I’m not working nearby.

  • 4.67
    旅愛LOVE

    This was my second s...

    This was my second stay. Thank you again for arranging accessible parking. Since I was on the free-flow Plan, I was able to enjoy drinks including alcohol from check-in, which was very refreshing on a hot day. As we had an early departure the next day, we decided to have an early dinner together and asked at the restaurant; there was a wide variety of menu options and we were satisfied. The location is excellent, and I’m looking forward to trying a Plan with breakfast next time.

  • 5.00
    しなびちゃん

    We would love to stay here again.

    It’s a bit far from the station, but I was very satisfied. First of all, every staff member was friendly and welcoming with a smile. The Room was spacious, and the bath and toilet were separate, which made it very convenient. Everything felt new and was spotless. Having a chair in the washroom was also helpful, and there was a reading light as well—since I like to read during my Hotel stays, that was much appreciated. The refrigerator had complimentary drinks: two beers, two bottles of delicious fresh juice, and two bottles of mineral water were already stocked inside. In addition, two more bottles of room-temperature mineral water were provided, which made me happy. The toilet also had automatic flushing, and I was surprised to hear birdsong while using it. I chose a Plan with free-flow drinks at the on-site restaurant Sereno, so I used it right after check-in and again at dinner time—the food was excellent as well. The restaurant atmosphere was lovely too. The standout is breakfast. I made my own seafood bowl with salmon roe, minced tuna (negitoro), and whole sweet shrimp with heads on—it was fantastic. The fruit selection—melon, bananas, kiwi, blueberries—was all delicious, and I enjoyed topping my pancakes with fruit as well. You can even have sparkling wine in the morning. I liked it so much that I already made another Reservation for September. I’ve found a favorite Hotel that I want to stay at again and again.

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  • 5.00
    ねこじゃらし＠

    It was comfortable.

    I stayed for one night, and the staff were always smiling and efficient, which was great. The Accommodation itself isn’t brand-new, but it was well cleaned, so I felt comfortable staying there. Breakfast was delicious as well. The staff there were also always smiling and efficient, which I appreciated. The Omiya Napolitan and acai bowl were especially tasty. It’s a bit of a walk from the station (about 7–8 minutes?), but the route is along a covered deck, so it seems fine even on rainy days. I’d like to stay again if I have the chance.

  • 5.00
    ひとにやさしくひとにきびしく

    Relaxing at its best.

    Stayed near my workplace to watch the World Cup match against Brazil. Both the room and the restaurant were great. It would have been even better if we hadn’t lost.

  • 4.60
    ビール??アキ

    Trip with my wife

    I stayed here to enjoy a relaxing vacation with my wife. We enjoyed delicious drinks at the bar with a great atmosphere and spent a leisurely time there. It’s a very relaxing Hotel, and I will visit again.

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  • 4.50
    hana!!

    I liked it so much t...

    I liked it so much that I stayed two months in a row. The first stay was Monday–Tuesday, and this time Sunday–Monday. It’s close to home, but the atmosphere of the guest room and the Diamond member benefits were very appealing, so I returned. This time, however, the restaurant was quite crowded, so I couldn’t enjoy the free-flow in a relaxed setting. When I asked a staff member, they said it’s always busy from Friday to Sunday, so if I stay on a weekend next time, I’m considering choosing a Plan without free-flow. I also noticed a couple of Facility issues this time. The refrigerator barely worked, and the air conditioner wasn’t stable. Neither was an issue during my previous stay, so it may have been just bad luck. I hope everything will be fine next time. That said, the complimentary juices in the refrigerator included with the Plan were delicious—so fresh they tasted like they’d just been picked. Breakfast the next morning wasn’t too crowded, and it was nice to enjoy it at a leisurely pace. Breakfast includes salmon roe (the portions are small) and acai bowls that are popular with women as well. Personally, I recommend Omiya Napolitan pasta. I’d like to stay again just for breakfast.

  • 4.00
    たかしん@

    We had a relaxing stay.

    I was able to relax comfortably with a Grand King room on a high floor and complimentary minibar. I think it would be even better if the bathtub were a bit longer. Considering that the Hotel is new, the value for money is excellent. I would like to stay again.

  • 4.50
    そち05

    Indirect lighting is used throughout the property, creating a stylish atmosphere!

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