Mercure Kyoto Miyazu Resort & Spa 투숙객 리뷰 및 후기

(교토부/미야즈시) [전체 311개 객실]
종합 점수
4.15
(786)
  • 객실 및 어메니티
    4.13
  • 시설・설비
    4.12
  • 접객・서비스
    4.17
  • 식사
    4.07
  • 온천・목욕
    4.22
  • 만족도
    4.17
  • 4.67
    JUNJIN

    Third stay

    This was my third stay, but I was disappointed that the selection of free-flow drinks had been reduced. The location is outstanding, with Amanohashidate visible from both the lounge and the restaurant. In particular, at dinner time we could see a beautiful sunset, and I heard guests in the restaurant exclaiming, “Beautiful!” The open-air bath felt wonderful and helped relieve my fatigue. Tango chirimen is well known, and the kumihimo braiding experience using its silk thread was enjoyable and makes a great travel memory. The meals featured an abundance of seafood; unlike the previous menu, everything was truly delicious. As an all-inclusive Hotel group that continues to change and evolve, I would definitely like to return.

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  • 4.50
    brash

    Visit Miyazu at the end of summer.

    We had a wonderful trip at the end of summer.

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  • 4.67
    ひかもと

    The roast beef was gone.

    It’s turned into roast pork—what a shame.

  • 3.67
    月イチ旅行夫婦

    Well, this is kind of disappointing.

    Despite being asked for our preferred start times for both dinner and breakfast, we were kept waiting for a very long time. Staffing and crowd management were inadequate, and even if seating is first-come, first-served, the Hotel should be aware of available seats. After being let into the restaurant, we struggled to find an empty table. During that time, we nearly bumped into staff carrying trays. We were told another venue was available, but when we went there, there wasn’t a single seat open. We ended up wandering around with our small grandchild. There were clearly not enough staff for the number of guests staying at the Accommodation, which was truly unpleasant. As for the lounge, since there was space on the 8th floor reserved only for suite guests, I would have appreciated being directed there instead. The Room was a Deluxe Suite and was excellent—comfortable and relaxing with no complaints. Overall, I don’t think we would stay again.

  • 1.67
    伊根子

    We’re sorry to hear you were disappointed.

    I was very satisfied when I stayed two years ago, but unfortunately this time I was disappointed. The night pool, however, was great.

  • 3.50
    ｈｉｇａｓｉｉｋｏｍａ

    The Obon holiday period is very crowded.

    I love this Hotel’s all-inclusive plan, and I’ve stayed at various locations such as Lake Biwa, Wakayama, Sapporo, and Zanpa Cape. This was my first time staying here, but perhaps because it was during the Obon holidays, the Hotel was packed and there were long lines even to use the elevators. Even though meal times were assigned, there was nowhere to sit and it was stressful having to wander around looking for a place. The food selection was limited, and it was disappointing that there were no freshly fried items at all. The rates were high during the Obon period as well, so coming at this time turned out to be a mistake.

  • 4.67
    zen chan

    The all-inclusive plan offered excellent value for money for this time of year.

  • 5.00
    masaa

    The children came ho...

    The children came home completely satisfied in every way. They even said they want me to make another Reservation right away, which made me very happy to hear. Thank you very much.

  • 4.67
    ウーパちゃん

    We enjoyed our stay.

    It was a hot day, so right after arriving at the Hotel, I enjoyed a delicious beer in the lounge. The kids were happy too because they could have juice and snacks. Everyone at the Hotel was kind, and we were very satisfied. If I had to mention something, it was a bit inconvenient when the dining venue was in the second hall, and I felt the bed springs were a little soft. We’d like to visit again.

  • 4.50
    ちい!!まま

    Perfect for your summer vacation

    After visiting Yura Beach, we stopped by a little after 3:00 PM. At check-in, there were separate lines for guests who had completed Online Credit Card Payment and those who hadn’t. However, I was concerned that even when someone cut in line, the front desk staff didn’t notice and continued assisting them. That said, we only waited about five minutes. We used the pool, and the pool itself wasn’t noticeably dirty even in the evening. I also appreciated that an automatic air pump was available. The changing room was crowded, and I noticed dirt on the floor and an unpleasant smell, so I had my child wrap up in a towel and head to the large public bath instead. I’ve stayed at several other Mercure properties as well, and among them this one exceeded my expectations overall. It almost made me worry whether it was really okay to stay during summer vacation at such a low price. The summer-vacation-only events were well organized. We could also do handheld fireworks outside near the front desk area, and entry management for meals ran smoothly, which I appreciated. The place to return dishes was clearly marked, and when we lifted our plates someone came to collect them, which was very helpful. The children’s amenities were provided separately. After my child dropped their toothbrush and I asked at the front desk for another one, they gave it to us without any unpleasant attitude. At check-in there were no slippers available left for us (which made me a bit irritated), so that point stood out. Overall it felt very family-friendly, and it was very comfortable for guests with children.

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  • 2.50
    のりちゃん731

    The tatami Room was terrible.

    This was my second stay. We stayed as two families.\nWe stayed in a Western-style Room and a Japanese-style Room.\nThe Western-style Room was spacious enough for two people, but four of us stayed in the Japanese-style Room.\nFirst, the 2-person and 4-person Rooms are the same size.\nThe tatami mats in the Japanese-style Room were in very poor condition—cleaner at a simple guesthouse. I was shocked by how dirty they were.\nLaying out futons for four people was barely possible.\nSince the price is the same, I would not book the Japanese-style Room again. It was very disappointing.

  • 4.83
    ShellieMay33

    The meals were excellent.

    The lobby level and shared areas were very stylish. The room wasn’t brand-new, but it was spacious with a great view, well cleaned, and very comfortable. The breakfast and dinner buffets offered a wide variety of dishes, and everything tasted excellent. Overall, it was a very satisfying stay.

  • 5.00
    まろろ444

    A fun place to stay with kids.

    The hotel was very family-friendly, and we had a very comfortable stay. The buffet was crowded, but the wait didn’t bother us much. We’d love to stay again if we have the chance.

  • 4.17
    あこりちゃん

    I stayed for one nig...

    I stayed for one night during the July three-day weekend holiday. The Room was well cleaned and generally comfortable. I’m very sensitive to cigarette smells, and I’m fairly sure I noticed a tobacco odor somewhere on the way from the elevator hall to my Room. Since it was a non-smoking Room, there was of course no smell inside. Meals were extremely crowded as expected, but if you waited a little, seats opened up. The ramen was very delicious. I’m not fond of international cuisine. The staff cleared tables quickly and disinfected them, so I could enjoy my meal comfortably. As for other Facilities, I used the outdoor pool, table tennis, and the lounge. The pool was very crowded, with a long line at the entrance even before opening. I lined up about 10 minutes early but couldn’t get a chair with an umbrella. If you want to secure one, it seems you need to line up much earlier. For table tennis, you make a Reservation at the front desk, but there is no information posted near the tables. While we were playing, another guest we didn’t know took unused paddles and balls without asking. The lounge was great, with many kinds of drinks and several types of snacks. I also joined the kumihimo bracelet-making workshop that came as a perk. The staff kindly taught us how to do it, and I was able to make a very cute bracelet. It was fun and made me happy. There are also a few things I’d like to share with the Hotel. At check-in you receive an information sheet saying you can check bath crowding by scanning the QR code on the back of your Room key card; however, because it’s a wooden card—either due to light printing or wood grain—I couldn’t scan it at all. I think it would be better to print the QR code on paper or provide another method. Also, I would have liked the front desk phone number and instructions on how to call other Rooms. In my Room there may have been small children staying upstairs; there was loud running/stomping noise for long periods from around 6:00 in the morning until around midnight. Since it’s summer vacation season this may be unavoidable to some extent, but it may not be suitable for guests who are sensitive to noise.

  • 5.00
    Elvis Lee

    A wonderful stay experience

    Mercure Kyoto Miyazu Resort & Spa was the most enjoyable and comfortable stay of our trip to Kyoto. The room was very spacious, and it did not feel crowded at all for four people. The lounge bar was excellent and free to use, and the large public bath was also a relaxing experience. The front desk staff were very helpful and friendly, leaving a great impression. If I visit Miyazu again, I would still consider staying at Mercure Kyoto Miyazu Resort & Spa.

  • 4.67
    中さん@

    There is a pool, and...

    There is a pool, and perhaps because it was open for use, there were many families with children, so it was lively. There was a wide variety of food—more than we could finish—and we were very satisfied. Since it was before summer vacation and not a weekday, it didn’t feel especially quiet, but the Hotel staff were very kind, and we were able to relax in our Room. Thank you very much.

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  • 4.50
    優雨猫さん

    Excellent value for money

    I was shown to a beautiful, spacious ocean-view Room and had a very comfortable stay. I think the sink faucet would be easier to use if it were just a little longer. After arrival, we went to the lounge. Compared with other Mercure hotels, there were fewer types of alcohol, and there was no chocolate among the snacks. When we chose a 7:00 p.m. dinner time, the food replenishment couldn’t keep up at first. If we waited a bit, more dishes kept coming out one after another. It was very crowded even on a weekday. The sashimi was delicious, and the other dishes were also great. For breakfast, I liked the bread, and I was satisfied that there were plenty of Japanese options as well. The strawberry smoothie was also good. There were so many choices that it was impossible to try everything. Having beer, enjoying the Onsen, then dinner buffet and breakfast buffet—all at an affordable price—made me very satisfied with my stay. I want to visit again and have recommended it to friends as well.

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  • 3.00
    もぐもぐうさっち

    Recommended for those who enjoy drinking.

    This all-inclusive Accommodation offered drinks in the lounge from check-in (15:00–18:00), unlimited drinks at dinner, and drinks again in the lounge after dinner (21:00–23:00). There was a wide selection of alcohol, so it’s highly recommended for those who enjoy drinking. However, since we hardly drink, we were looking forward to the buffet dinner, but it was underwhelming. Breakfast was delicious with bread and Hotel-made strawberry jam, and overall our stay was good. Personally, I’d like to see more sweets added at dinner and in the lounge so that non-drinkers can enjoy it too. Also, the bath was not a natural Onsen, and the shampoo/conditioner/body soap dispensers didn’t dispense well, making them hard to use; the quality also wasn’t great. The Room was clean, and the ocean view from the window was lovely. Overall, the staff left a good impression. Thank you for taking care of us.

  • 4.17
    miyabiyo

    I was very intereste...

    I was very interested in trying an all-inclusive stay for the first time, so I made a Reservation with a great-value Plan. I was surprised by the long lines while waiting for restaurant times and by some unacceptable manners from inbound visitors, but the front desk staff at check-in and check-out, as well as all restaurant service staff, were wonderfully attentive and made my stay very comfortable. While the Hotel is undeniably aging, it was thoroughly cleaned, offered heartfelt hospitality, and our spacious Room with a view of Amanohashidate made this one-night, two-day stay truly worthwhile. Thank you very much.

  • 4.67
    porsche1126

    We stayed in Miyazu again this time.

    The dining staff at Mercure Miyazu are truly thoughtful and wonderful. An older male staff member greeted guests cheerfully and energetically. However, it was disappointing to see a female guest bring an eco-bag and take a large amount of bread and other items back with her. It made me feel sad. I wish bringing eco-bags had been prohibited.

  • 4.00
    かめや

    The suite offers an exceptional view.

    We stayed in the same suite Room as last year and requested the same Room. The view from the top floor is outstanding. Meals were served in a separate Room, so we were able to enjoy them at a relaxed pace.

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  • 4.00
    まこたくじい

    Once again, our stay at Mercure met all expectations.

    This was my 16th stay at Mercure since the rebranding in spring 2024. No matter which Mercure I visit, it consistently meets my expectations, so whenever there is a Mercure at my destination, I choose it without hesitation. For retirees like us who enjoy road trips, Mercure is a favorite because weekday rates are relatively affordable, the hotels are conveniently located near expressway interchanges, and parking is available. On top of that, the all-inclusive plan, delicious buffet meals, and a spacious Onsen public bath make the stay even more enjoyable. Regarding Mercure Kyoto Miyazu specifically: dinner entry times were assigned in very fine 15-minute increments starting from 17:30. We were scheduled for 18:00, but many guests from earlier slots were still eating when we entered, so I did not understand the purpose of using 15-minute intervals. Since it was a Monday weekday and it did not feel overly crowded overall, I believe adjusting the time allocation could create a more comfortable and stress-free experience for more guests.

  • 5.00
    チャッピーチャピ

    We stayed on the No ...

    We stayed on the No Meals Included Plan this time, but lounge access was included, so we toasted with sparkling wine right after arrival. After fully enjoying the Onsen and sauna, we relaxed in the lounge again and had a wonderful time. There was a great selection of drinks and plenty of snacks as well! Thank you also for the gift from the Hotel as Diamond members. We were able to take in the beautiful scenery of Amanohashidate and Ine’s Funaya boat houses, making it a truly memorable trip. Thank you for your hospitality.

  • 5.00
    御当地のメルキュール楽しみに行っています

    This is my third time in Miyazu.

    This is my third stay at Mercure Miyazu. I love alcohol, but I don’t like carbonated drinks. The lounge only had carbonated options, so I’d like to see wine available as well, like in Hamamatsu. Also, for the lounge from 9:00 p.m., I don’t like sweet potato shochu, so I’d appreciate it if barley shochu were available.

  • 4.33
    トラベル0000

    Glad to hear that.

    This was my first time staying here on a trip to Amanohashidate. The exterior looked a bit old, but the lobby, baths, and the Room I stayed in were clean and comfortable. There were alcoholic drinks available after check-in, and the meals offered a wide variety of options and were delicious. I was a little disappointed that the shop wasn’t open the next morning, but it made for a very enjoyable Amanohashidate trip! I’d definitely like to stay again if I have the chance.

  • 4.67
    こたうめ

    Stay with Your Dog

    We stayed for one night and two days as a couple with our two dogs. Mercure Miyazu has Rooms where you can stay with your dogs, and moving around inside the Hotel is allowed as long as they are in a cart. There is even a dog run, and at check-in we received an adorable gift for our dogs. We had a very comfortable stay. One thing we noticed was that when we opened the Room door, there was a dog smell, so we rated it 4 stars. We would love to stay at this Hotel again. Thank you to all the staff.

  • 5.00
    takahime

    We were completely satisfied with everything.

    With a wonderful location overlooking the Tango Sea, spacious Rooms, lounge services, and delicious buffet dishes at the restaurant—above all, the courteous hospitality of all the staff made our trip even more fulfilling. We would love to visit again.

  • 4.00
    mie kazu

    Recuperation Trip

    I canceled once due to the bear incident, but the weather was so nice on the day that I couldn’t resist making a Reservation again and going. The Onsen was great, and the Room was spacious, so I could relax and enjoy my stay. However, the buffet dinner was a bit disappointing.

  • 4.50
    団塊太郎

    Couples’ Trip

    Last time it was Mt. Daisen, and this time Amanohashidate—both times we were amazed by the spectacular view when we opened the Hotel window (7th floor). Touring around Miyazu Bay was also wonderful. We enjoyed a variety of delicious meals at the Hotel, and the baths—especially the open-air bath—were excellent. It was a very enjoyable one-night stay.

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  • 2.83
    kishiro

    The meals were disappointing.

    I have stayed here several times, but this time the meals were disappointing. Because there were large groups from Korea and China staying, the menu seemed mainly geared toward them. There wasn’t a single dish I could say was delicious. There was only a small sashimi selection, tucked away quietly at the very back of one corner. I came looking forward to seafood, so it was disappointing. The view from the Hotel is excellent, though.

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