Grand Mercure Biwako Resort & Spa 투숙객 리뷰 및 후기 - 13페이지

(시가현/나가하마시) [전체 362개 객실]
종합 점수
3.95
(976)
  • 객실 및 어메니티
    3.72
  • 시설・설비
    3.85
  • 접객・서비스
    4.05
  • 식사
    4.03
  • 온천・목욕
    4.07
  • 만족도
    3.98
  • 2.50
    Yukio

    There are many overseas tour guests, making it difficult to relax.

    The hotel and dining venues are filled with tour groups from China, making it unbearably noisy. The room design is outdated, with a step stool in the bathroom. The bed was hard and old, which was terrible, but they seem to spend the budget on free drinks in the lobby and drink service in the bathhouse. At this price, it's a foreign-owned (acquired and revived?) Hotel that I would never use again!

  • 4.33
    sikasika

    The taste of the dinner buffet and sweets exceeds expectations.

    Even on weekdays, there are quite a lot of guests. The doorman's response when we arrived by car was rather blunt. Although we had to wait a bit to check in, they upgraded our Room, which left a good impression. Since it was Wednesday, there was no problem securing seats for meals or in the lounge. Dinner had a wide variety and everything was delicious, especially the desserts which exceeded expectations. The bath was spacious, and the strong water pressure in the shower was particularly good. However, the outdoor open-air bath had dim lighting, making it impossible to see underwater, which I thought was dangerous. With this level of crowding, it was comfortable and cost-effective. Weekdays are fine, but during busy periods or weekends, there might be too many people, causing overcrowding at meal seats, elevators, and baths, so it might be better not to come then.

  • 4.67
    黒柴ラブ子

    All-inclusive is the best!

    In our family trips, the cost of alcohol is significant, but with all-inclusive, there are many types of drinks available, and we can enjoy them without any hesitation, which is fantastic! We plan to choose an all-inclusive Stays next time as well.

  • 3.17
    PIMUS

    It's a shame because the food is delicious.

    I stayed with a plan that included dinner and breakfast. Since it was all-inclusive, it was mostly as expected, but the meal was so unsettling that I didn't feel like I had eaten. There was no prior time or seat reservation, so we were told to go while checking the congestion situation. As expected, a large number of guests rushed in at once, and I was exhausted by the time I actually started eating. The venue was set up with tables in a large banquet hall, lacking any atmosphere. It's a shame because the ingredients and dishes were all delicious. I hope for some solution. The room, bath, and location were all very good.

  • 3.17
    tokotokoyu

    Thank you for taking care of us during the October holiday.

    The buffet meal was delicious. The drinks were also plentiful. According to the Review, it gets crowded at certain times, so we lined up a little before the 5:30 PM start, which was a great decision. We were able to relax at a window-side seat. The Room was an old-style Japanese room, so the tatami, dressing table, table, and windows were somewhat dirty. It was especially disappointing that the windows were dirty when we opened the curtains to enjoy the nice view. I had imagined a more beautiful atmosphere by the waterside window, so I was a bit disappointed. The amenities section on the IKYU Reservation did not mention whether there were pajamas, yukata, or bathrobes, so I checked the website and contacted the Hotel just in case. There were yukata available, and the fabric was very sturdy, which was nice. The Onsen was also spacious and pleasant. I would like to use it again. Thank you very much.

  • 3.33
    qpqpqpqpqpqpqpqlq

    I might not reuse it because I don't like crowds?

    I stayed on a Friday and arrived early (after 2:30 PM), but there was a bit of a line for check-in. The amenities are thoroughly made of wood and paper, but they are not very comfortable to use. I went to the lounge early, so I was able to get a seat, but there are fewer seats compared to the number of guests, and those who came later used standing tables. You need to bring towels from your room to the large public bath. There were not enough hairdryers, so I couldn't use one and had to dry my hair in the room. The lake view room offered a great view.

  • 4.00
    おしかちゃん

    I was satisfied.

    The meals were good, but above all, I really liked the all-inclusive package.

  • 4.83
    ブタキートン

    Very satisfied.

    The meals, lounge service, and drink service in the bath were all excellent. There is also an open-air bath, the large public bath is spacious, and there are places to relax. It's a place I definitely want to visit again.

  • 4.00
    yosiry

    The hotel has been r...

    The hotel has been renovated, and the room was clean, allowing us to have a pleasant stay! We were able to enjoy alcohol freely, and the meals were delicious!

  • 3.00
    しげりん

    The number of guests and the facilities/services are unbalanced.

    There are too few hairdryers and dressing tables in the bath area. In the lounge and dining room, the replenishment of drinks and food is slow. The water in the bathroom sink in the room was clogged and did not drain easily.

  • 4.67
    いちぢょう

    This was my first ti...

    This was my first time using this facility. Thank you for giving us a lakeside room because it was available. As per the reviews, you need to consider the time to go to the lounge and dinner, as there are many people, and it takes time to get a meal, and our seats were in the banquet hall, which reduced the enjoyment. I felt it was a waste of time to line up in order when the food I wanted to eat was ahead. Also, I was looking forward to the Omi beef shabu-shabu, but it wasn't available, which was disappointing. However, all the dishes we had were delicious. Now that I have a general idea of the less crowded times, I plan to be more strategic next time.

  • 5.00
    チボリコペンハーゲン

    A resort hotel with excellent food and views.

    I used this accommodation for sightseeing at Kotani Castle Ruins. The open view of Lake Biwa from the room was wonderful. It was the best. The drinks and snacks in the stylishly decorated lounge were delicious. The large public bath had a sauna and an open-air bath, allowing for a relaxing soak. The healing room after the bath was a place to unwind leisurely. Breakfast was crowded, but the restaurant itself had a bright and stylish atmosphere. There was an overwhelming variety of food and drinks. I liked the taste of all the Japanese dishes. The cutlet burger, ramen, and pancakes were also delicious. The staff provided pleasant service. Surrounded by Hokoku Park and Lake Biwa, I felt this hotel was suitable for a resort and spa. I would like to stay for a longer period next time.

  • 4.33
    kuniokun

    The food is delicious.

    The hotel itself is a bit old, but... it's spacious, the view is fantastic, the food is delicious, and the staff are very kind, allowing for a relaxing stay. I will definitely use it again!

  • 3.67
    まんまるまるすけ

    Located in an excell...

    Located in an excellent spot close to Nagahama Station and right in front of Lake Biwa, I was satisfied with the sightseeing opportunities. I went by private car, and since the parking is free for 30 hours for guests, I was able to leave it there and walk around for sightseeing. The hot springs were smooth and felt great. Unfortunately, there were many tour groups, so I couldn't relax in the lounge and other areas.

  • 2.00
    貯留

    The dinner buffet was terrible The venue was a mess, it's only natural to have a schedule

  • 3.17
    saffyママ

    It was disappointing.

    I was looking forward to the Omi beef shabu-shabu and foie gras hamburger, but neither was available. The room felt old, and the toilet smelled bad.

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