캡션 바이 하얏트 난바 오사카 투숙객 리뷰 및 후기

• 2.00

  tsuttomu

  게시일: 2026. 2. 5.

  A Hotel exclusively for Hyatt lovers.

  I stayed for one night on a business trip. I stay at Hotels and Ryokans about 70–80 nights a year for travel and work. Since a new Hyatt-brand Hotel had opened, I decided to try it. Location: Between Nipponbashi and Ebisucho, facing Sakaisuji. It’s not an area where people who know old Osaka—or many Japanese guests—tend to stay, but it’s especially popular with foreign tourists. Guest room: Shower only. The sink and shower are combined in a compact wet-area layout. The design is nice—similar in style to Moxy or Aloft in Osaka—but there aren’t any particular space-saving ideas like you see at Moxy. Facility: As this is a lodging-focused Hotel, the only shared Facility is basically the café on the first floor. There’s no smoking area either. Service: Right next to the entrance there’s a small space with two unattended self check-in kiosks. It clearly feels insufficient and likely to cause congestion, yet there isn’t any space for guests to wait. Breakfast: A one-plate breakfast. There aren’t many options, though soft drinks are unlimited. The food was just sausage, two fried eggs, a small slice of white bread (no jam or butter), and bland raw vegetables with no flavoring. I even checked IKYU because I wondered if this was supposed to be a free-breakfast Hotel—but they charge standard Hotel rates. This was the worst breakfast I’ve had at any Hotel; honestly shocking. Charging for this? It wasn’t good, so I left most of it and went to a convenience store instead. Overall satisfaction: Even setting breakfast aside, the quality of the Facility and service—and the location—don’t match the price at all. A Hotel mainly for Hyatt loyalists.

  • 객실 및 어메니티3
  • 시설・설비3
  • 접객・서비스1
  • 식사1
  • 온천・목욕3
  • 만족도1

  • 2026. 2. 2.～
  • 1명 1개
  • Non-Smoking Queen Room with City View (Shower Only)
  • 조식 포함

  시설에서의 답장

  Thank you very much for your continued support. We sincerely appreciate your stay at Caption by Hyatt Namba Osaka the other day. We also thank you again for taking the time to share your feedback and comments. Your input will be shared with the relevant departments and used as a reference for future operations and service improvements. Regarding the smoking area, it is available within the Hotel; however, we apologize for any inconvenience caused by unclear signage. We will review how we provide guidance going forward. In addition, our Hotel operates primarily on a self-service basis. Salad dressings at breakfast are provided in a separate location so guests can choose according to their preference. We acknowledge that our guidance was not sufficient and will treat this as an area for improvement. Caption by Hyatt offers a casual stay experience that differs from traditional full-service Hotels. We will continue striving to ensure you enjoy your stay, and we would be grateful for the opportunity to welcome you again. We appreciate your continued patronage.

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