Atami Izu-san Karaku (ORIX Hotels & Resorts) 투숙객 리뷰 및 후기

(시즈오카현/아타미·이즈산) [전체 57개 객실]
종합 점수
4.64
훌륭하다 (632)
  • 객실 및 어메니티
    4.68
  • 시설・설비
    4.75
  • 접객・서비스
    4.50
  • 식사
    4.57
  • 온천・목욕
    4.77
  • 만족도
    4.57
  • 4.83
    tomotaro0520

    Staying for our wedding anniversary.

    This was our third stay, including our visits to Gora. Since we had sushi in Atami last time, we chose to have both breakfast and dinner at Mutsuki this time. Dinner was described as Japanese cuisine, and it turned out to be creative, enjoyable, and delicious. With prices rising everywhere, we were a bit worried about what the meals would be like, but they exceeded our expectations and we were very satisfied. We will likely stay again. It made for a wonderful anniversary.

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  • 3.67
    マリメッコ！

    I’ve stayed at many ...

    I’ve stayed at many Onsen Ryokan so far. I stayed in the Karaku Room. The view was beautiful, with the ocean stretching far into the distance. The Room isn’t large, so it’s compact and convenient—you can get to the bathroom and toilet quickly. The Onsen felt almost like a private bath, which was great. The hair dryer was a ReFa. There were two lounges: one on the 8th floor and one on the 3rd floor. The one on the 3rd floor was quite crowded, so I couldn’t go until the next morning, which was a bit disappointing. However, the coffee and tea were very good. Dinner included a wide variety of dishes. The alcohol pairing was excellent. Breakfast surprised me because it was very small. If you want window seats for either meal, you have to choose the earliest time—5:00 PM or 7:30 AM. I’ve stayed at many luxury Hotels and Onsen Ryokan before, but this was my first time encountering that rule, so it made me a little sad.

  • 5.00
    みゆケンケン

    I had a wonderful st...

    I had a wonderful stay at Gora Kadan in Hakone last year, so I made a Reservation here this time. With the infinity open-air bath and the lounge where you can choose your coffee beans, we were able to enjoy a different kind of stay than in Hakone, and once again we had a truly great time. Next time, I’d like to make a Reservation early enough to enjoy the sushi.

  • 4.33
    ギブス大好き

    Fully satisfied with the sushi

    We made a dinner Reservation at “Sushi Aiju” again this time. There is always at least one dish that amazes us with its deliciousness, and we truly enjoyed it again. This stay was to celebrate my mother’s birthday, and she was so happy that she told the chef, “We’ll be back!” (laughs). We would love to visit again for a stay with dinner at “Sushi Aiju.”

  • 4.83
    旅好きラベンダー

    We had a very satisfying stay.

    Our group of three—my mother in her 80s and two daughters—stayed here on a trip. The view from the 8th-floor lobby was wonderful, and we enjoyed delicious sweets and coffee at the café on the 6th floor while spending a relaxing time. The ocean-view Room was also fantastic, and the indoor open-air bath while looking out at the sea felt amazing. The Room was clean, all three beds were very comfortable, and we were able to recover from our fatigue. It was a little inconvenient that the toothpaste amenity came as one packet per person to split between night and morning, and the water temperature in the large public bath was too hot to stay in for long (though the view was excellent), which was slightly disappointing. However, the food was delicious, so our whole family was very satisfied with this trip. Thank you very much.

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  • 4.67
    ニーナ373

    A Long-Awaited Couples’ Getaway

    My first time back in Atami in 10 years. I made a Reservation here to relax in a Room with an open-air bath. The ocean view from the top-floor lobby was breathtaking. The lounge service was excellent, and we toasted as a couple right after check-in. In the evening, we went to Sushi “Aiju.” We were very satisfied with the delicious dishes and sushi. Because there was a large tree in front of the terrace, we could only see a little of the ocean, but the bath temperature was just right and we were able to enjoy the Onsen many times. Next time, I’d like to visit Gora Karaku as well.

  • 4.00
    Jacques Amano

    I reported a lost item, but no one contacted me.

    On the day I checked out, after I got home and unpacked, I realized I had left my mobile phone charger and a cosmetics bottle in the room. When I contacted the Accommodation, they said they would look for them and get back to me, but I received no response. When I called again, they told me they could not find them. Everything else was as usual—the sushi and the bath were very good—but this was disappointing.

  • 5.00
    南なん

    A Comfortable Stay

    I stayed with a friend on a girls’ trip, and we had a very comfortable time. The two lounges offered thoughtfully prepared cakes, light snacks, and drinks, and we were able to relax and enjoy them. The meals were delicious and beautifully presented, which we really appreciated. Perhaps because it was a weekday and there were fewer guests, the baths were not crowded. We could also see the sunrise from the bath in our Room, making it a wonderful trip overall. I would love to visit again.

  • 4.67
    旅好 八子

    The sushi kaiseki me...

    The sushi kaiseki meal was very delicious. The wine pairing also offered great value for money. Both the in-Room bath and the large public bath were spacious and comfortable.

  • 5.00
    でかけましょう

    Thank you very much.

    It was disappointing that the birthday surprise cake was forgotten at dinner, but otherwise we were very satisfied. We stayed in a Karaku Room on the 6th floor; on the 2nd or 3rd floors, depending on the location, New Sagamiya may be right in front of you and you may not be able to see the ocean. If you want a good view from your Room, we recommend a Karaku Room on the 6th floor. However, there is a free-flow lounge on the 8th floor where you can enjoy both the view and alcohol, so if you don’t mind that trade-off, a lower-floor Room might also be fine.

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  • 4.83
    Ladyoreo

    It was a Hotel with wonderful hospitality.

    The two lounges offered an excellent variety of coffee, alcoholic drinks, and snacks. We had sushi for our meal, and we were very satisfied with the beautifully delicate selection of seafood. The open-air baths in each Room, as well as the large public bath and its open-air bath, all had wonderful ocean views; however, since they differ from a typical Japanese open-air bath style, preferences may vary. It was a very satisfying two-day stay.

  • 3.40
    Kcat26

    It didn’t live up to my expectations.

    Because my stays during the opening year left such a strong impression, this time felt less inspiring. Including the selection of drinks and small bites in the guest lounge, I felt there is now a clear gap compared with your affiliated Hotel in Hakone. I was also disappointed that the facial steamer previously provided in the Room had been removed. If possible, I would appreciate it if you could offer one on request as a loan item. Also, while I understand that the delayed Shuttle Service at Atami Station may have been unavoidable due to traffic, in this extreme heat it was simply tough. On departure, because my Reservation time was awkward, having to take a taxi while watching the Shuttle Service bus right in front of me—especially for such a short distance—was discouraging at the end of the trip. Perhaps I would not have been this disappointed if I had not stayed twice at your affiliated Hotel in Hakone before...

  • 4.17
    ゲスト

    I stayed here to celebrate my birthday.

    We stayed here to celebrate my husband’s birthday. I knew Atami would be crowded because it was during the Obon holidays, but when the Shuttle Service was delayed, there wasn’t even an apology. It was 50 minutes late. We had a baby with us, so our baby was fussy in the car... We arrived at the Accommodation and check-in ended up being late. However, the Room was very clean, the Onsen felt wonderful, and both the lounge food and drinks were excellent—with so many options it was hard to choose!! At dinner time, since we had a baby, they arranged a private room for us. Dinner itself was very luxurious and everything tasted great, but each dish came out slowly. It took two hours for everything to be served, and dinner took two and a half hours in total. Since we had a baby with us, I wanted them to serve more efficiently. On our departure day as well, the Shuttle Service schedule didn’t have a convenient time due to congestion, so we asked for a taxi. Taxis were also busy and it took quite a while to find one. The driver said it would be crowded on the way to Atami Station and suggested taking back roads; since we didn’t know the area at all, we left it up to him. It was an extremely narrow road with steep ups and downs—so tight that cars could barely pass—and then an oncoming car appeared. Even the taxi driver seemed unsure what to do. There were three cars behind us heading toward Atami Station as well. We assumed the oncoming car would back up, but they showed no intention of doing so and kept pushing forward. In the end we had no choice but to reverse ourselves; just as we finally reached a spot where we could pass each other safely, our tire got stuck and there was contact. When the other driver got out of their car—unbelievably—it turned out to be your Shuttle Service vehicle. The older man driving it was unfriendly; he curtly told us how to turn the steering wheel “like this” in order to get out. There weren’t any guests in his vehicle at all. If he had backed up from the start this wouldn’t have happened—and later I learned that if your Shuttle Service vehicle had reversed just a little bit more (or even slightly), we could have reached a wider road. That lack of consideration left me feeling very disappointed.

  • 3.67
    111222333一休さん111222333

    The Onsen was great, but dinner was not as good as expected.

  • 4.83
    topopopo

    The best accommodation you'll want to come back to.

    The Room was wonderful, and the food was absolutely outstanding. Above all, the staff’s hospitality and service were truly exceptional—it reminded me once again how important people are. I had a lovely one-night stay, and it has become a place I definitely want to visit at least once every six months. Thank you very much.

  • 5.00
    Kenskk5388

    It was amazing!

    Everything was outstanding—the Facility, hospitality, service, and meals! The baths were great, and the sauna was excellent too.

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  • 5.00
    まじきん

    It was amazing!

    It was a spontaneous trip. I’d been wanting to visit for a long time, so when I found an available room, I booked immediately! Everything about the hospitality was wonderful. Since it was the Obon holiday, the roads were crowded, and we truly appreciated the thoughtful, warm support—staff even came to the station in the heat to let us know when the Shuttle Service bus arrived. The food was delicious, and the Onsen was so relaxing—it helped melt away our everyday fatigue. I’d be happy to visit again during a cooler season. Thank you very much for taking such good care of us.

  • 4.83
    メイ2020

    Please note that extra caution is required on the lower floors.

    I was really looking forward to my first stay, but the Room we were initially shown was on the 2nd floor right after getting off the elevator. The open-air bath in the guest room faced the neighboring Hotel building (with windows) directly in front of it, so it wasn’t possible to use the bath during daylight hours. After discussing this with staff, we paid an upgrade fee and were moved to a Room on the 4th floor. From there, we could fully enjoy our stay—relaxing in the open-air bath and taking in ocean views from both the lanai and the bath. The dining, lounge, and service were all excellent, so overall we were very satisfied. However, I now clearly understand why IKYU lists this Room type as “lower floor.” We would love to return, and next time I plan to book a higher-floor Room or a Karaku Room.

  • 4.67
    こーちゃん3

    Enjoy a comfortable Hotel stay.

    This was our first time staying here. I visited with my elderly parents, and thanks to the staff’s courteous service, we were able to relax and feel at ease throughout our stay. The Onsen, the meals, and the views were all wonderful, and we also really enjoyed spending time in the two lounges with different atmospheres—it was truly relaxing. We would love to stay again!

  • 3.67
    wasabinori

    The facilities and location are excellent, but…

    I understand that prices in Atami are high during the Obon holiday period, but the meals and lounge offerings lacked originality, and while there was a wide selection of drinks, they did not meet my expectations. However, the large public bath with panoramic views of Sagami Bay, the spacious and clean Room, and the in-house facilities were excellent. Many of the staff seemed to be in training, and it felt like a test period during Obon; this may be a somewhat harsh comment, but it did not feel up to the standard of a luxury Ryokan. Paying close to 200,000 yen for one night with two meals in a lower-floor Room makes me unsure whether I would want to return.

  • 4.50
    J I

    Guest Room Information & Description

    Overall, I was very satisfied, but it was disappointing that the explanation during the Room guidance after check-in was somewhat inaccurate. For example, I was told that towels and yukata would all be provided at the large public bath so it would be fine to go empty-handed, but in fact there was no obi (sash) provided, which left me confused.

  • 4.83
    てらん

    We visited again to celebrate my mother’s 88th birthday.

    This is our third stay, drawn by Aiju’s sushi and the wonderfully relaxing infinity Onsen. This time again, we enjoyed meals that exceeded our expectations and a comfortable, welcoming space. The sushi features seasonal ingredients with thoughtful variety each time, so it never gets old. We will make another Reservation. Thank you very much.

  • 5.00
    mone25

    A wonderful time

    A family trip with two families to celebrate my mother’s 77th birthday and my nephew’s birthday. The surprise cake at dinner made it a wonderful family memory. They also accommodated our food allergies, so we could enjoy the delicious meals with peace of mind. Thank you for the outstanding hospitality.

  • 5.00
    TKNY

    This is my third visit this year.

    By a happy coincidence and perfect timing, this was our third stay this year, following April and May. This time, for the first time, we stayed with eight relatives across a wide range of ages, and made Reservations for three Rooms. We chose Karaku for a long-awaited family trip and to celebrate my elderly mother’s birthday. I had requested a bouquet in advance, and you prepared something beautiful that perfectly matched her taste—she was truly delighted. As always, the meals were delicious and full of seasonal flavors. The clay-pot rice at dinner surprises us every time with its creative combinations, and it’s one of the highlights we look forward to most. The Rooms and the entire Accommodation are kept impeccably clean. Even the balcony sandals had been replaced with new ones, which made us feel that safety had improved even further. We also appreciated your thoughtful care for our young children—it helped us so much. My mother said, “I’ve never had an Accommodation I wanted to visit again before—but this is the first place that made me want to come back.” Hearing that made me truly glad we chose Karaku to celebrate her birthday. It was our first time staying during peak season, so I was a little worried; however, even during such a busy time in August, the staff kindly exchanged emails with us multiple times in advance. Throughout our one-night/two-day stay as well, everyone’s smiles and hospitality were incredibly comforting and supportive. Thank you very much. Next time—just the two of us as a couple; with our senior friends; and again with my mother too. We’re already discussing when we should come back next with my husband.

  • 5.00
    あおいむし

    It’s the best memory ever!

    We had the pleasure of staying in the Karaku Room on this occasion. It was the best Accommodation we have ever experienced, and my girlfriend and I were able to spend a truly happy time. We are sincerely grateful! We were satisfied with everything. If I had to mention one thing, we felt that dinner was served a little slowly. However, we believe that is because it is a wonderful place where guests enjoy drinks and take their time over dinner. Since neither of us drinks alcohol, that may be why we felt that way. The food was very delicious. I also work in customer service, and I believe the Hotel industry represents the highest level of hospitality. All of your staff were truly wonderful, and we could feel how much effort each person puts in. You reminded me to keep learning and to reflect on my own work again. Thank you very much. To all your wonderful staff: I know it is truly demanding work, but please take good care of yourselves. Please let us stay again someday without fail! Thank you very much for everything.

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  • 5.00
    cs123

    It exceeded our expectations!

    This Accommodation far exceeded our expectations. The sweets were delicious, and the coffee—ground from beans to our preference and freshly brewed—was outstanding. Both the 6th-floor lounge and the 8th-floor lounge with panoramic ocean views were truly amazing. The Room was spotless with stylish interiors, and we were able to relax in the open-air bath on the terrace while listening to the sound of the waves as background music. The meals were also excellent. I felt the portions were just right, though some guests might find them a little small. I stayed with my elderly mother, and we felt reassured because the floor in the large public bath was slip-resistant. The staff were very pleasant and kind. It was a real standout Accommodation—the best we’ve had in a long time—and we’d love to visit again!

  • 5.00
    シーサイド44

    We had a very relaxing stay.

    The large windows offered a full ocean view, and I felt very relaxed throughout my stay. The staff were always smiling, courteous, and provided pleasant service. The food was excellent, with a wide variety even at breakfast, and everything looked beautiful, from the tableware to the presentation. It was an Accommodation that made me want to visit again.

  • 3.33
    katakanakana

    The facilities are excellent, so

    The views and the cleanliness of the property were excellent, but perhaps because it was a busy season, it felt understaffed or as if there were many new staff members (we had to wait, and even basic questions were not answered promptly). In addition, responses to inquiries made in advance and to lost-and-found requests took a very long time, which was disappointing (it was difficult to even confirm whether anything had been found, so we gave up). The food was delicious, but considering the price, the portions felt small.

  • 5.00
    Mandolino

    We were very satisfied with this wonderful accommodation.

    I stayed here with my elderly mother. She loves Onsen, but as she has gotten older, I was a bit worried about traveling to Atami and getting around the Accommodation. However, all the staff kindly checked in on us, and we were able to relax with complete peace of mind. The Room offered breathtaking ocean views, and both the meals and the Onsen exceeded our expectations—making this a truly memorable stay. Thank you so much. We will definitely return!

  • 4.50
    Kum

    A Wonderful Time

    I stayed here with my daughter and grandchild, and we were very satisfied—the Facility and service were excellent. The fireworks we watched right in front of us while soaking in the open-air bath were amazing.

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