Fufu Karuizawa - Breeze of Sunshine - 투숙객 리뷰 및 후기

(나가노현/가루이자와) [전체 24개 객실]
종합 점수
4.62
훌륭하다 (128)
  • 객실 및 어메니티
    4.72
  • 시설・설비
    4.69
  • 접객・서비스
    4.39
  • 식사
    4.69
  • 온천・목욕
    4.67
  • 만족도
    4.56
  • 5.00
    じもぴー

    We stayed here to ce...

    We stayed here to celebrate my husband’s birthday. The entire property was spotless, and the Room was wonderful. From the moment we arrived, it felt like a special escape from everyday life. All of the staff were extremely courteous, and we could feel their thoughtful attention throughout our stay, which made our time there truly comfortable. Both dinner and breakfast were absolutely delicious, and we enjoyed every dish. Everything was excellent, and mealtimes were especially memorable during this stay. We were completely satisfied with everything—the Room, the food, and the service. Thank you for such a wonderful time. We would love to visit again.

  • 5.00
    NORINO

    Everything was excellent. It may be a high-priced Accommodation, but I think you will be satisfied.

  • 4.33
    ンライトン

    Disappointing.

    At dinner, the strong perfume smell from the foreign guest next to us ruined what should have been an enjoyable meal. It made me feel sick. When I asked the staff to change seats, they said there were no other seats because it was fully booked. If it was full, I understand, but it was disappointing. For anyone reading this Review, I think you should be careful. The otherwise wonderful Room and meal were both spoiled—very disappointing.

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  • 5.00
    tanunu017

    I visited as a birth...

    I visited as a birthday gift for my boyfriend. It was our first time staying at a Fufu group Hotel, so we checked in right on time at 3:00 PM with excitement. The lounge, the cleanliness of the Room, the hospitality, and the various Karuizawa dishes were all excellent—truly a wonderful Hotel. Dinner and breakfast came out in such generous portions that even my big-eater boyfriend was thrilled. The whole birthday cake we had after our meal was also light and easy to eat. It exceeded our expectations, and we definitely want to come again. Thank you very much!

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  • 5.00
    ささの夫婦旅行記

    Birthday trip for my wife

    We stayed here for my wife’s birthday trip. We’ve traveled to many places together, and honestly, this was the best so far. We’re both not good with the summer heat, so we were a little worried about traveling in midsummer, but it was truly comfortable, and my wife said for the first time that she wants to come back! It was a wonderful Accommodation that made me want to return as well. Thank you for your kind and attentive service from check-in to check-out.

  • 5.00
    hobohobo

    Fufu never disappoints (first visit)

    We stayed during the Obon holiday period. I had a bad impression from other large chain Accommodations I’d used before, so I’d somehow been avoiding the Fufu group as well—but after this stay, I truly regret that. I wish we had come much sooner. The Room was clean and efficiently laid out, with greenery, and noise from neighboring Rooms or outside was not an issue at all. The Onsen is apparently brought in, but it felt wonderful, and the unique hot stone corner was fun too. Above all, the dining was outstanding. Every dish had thoughtful visual touches and ingredient accents, yet struck an exquisite balance that anyone could enjoy with confidence; the portions were more than sufficient, and I think guests of any type would be satisfied. Of course, I left completely full and enjoyed everything—it was all delicious. Many of the staff are young, but everyone worked earnestly to provide service while using intercoms; it was completely different from the other chain mentioned above. We would love to visit Karuizawa as well as other Fufu properties in the future. Thank you for taking such good care of us.

  • 3.33
    sssal

    I felt that the quality of the service had declined.

    We booked a Multiple Night Stay in the best Room for the second year in a row. - Strangely, the quality of the meals dropped on the second day (we experienced this two years in a row: both breakfast and dinner; breakfast was especially disappointing). - At this dining venue, there were more foreign staff, and I could not understand what the person assisting us was saying. - It was also disappointing to be seated at a table that felt cramped and had an obstructed view. In hindsight, choosing No Meals Included would have been the right decision. It is such a nice Facility, so it was very disappointing that our stay turned out this way.

  • 5.00
    60歳男子

    The Perfect Anniversary

    We stayed here for our 30th wedding anniversary trip. It was our first time back in Karuizawa in 20 years. We have traveled and stayed at many places as a couple and with family, but this place was in a class of its own! The Room was a Luxury Suite, and everything—the Room, the bath, and the meals—was perfect. I wanted to treat my wife to a spa treatment, but unfortunately there were no openings when I checked just a few days in advance. I regret not contacting them sooner. However, I only mentioned at check-in that it was our 30th anniversary, and they kindly added an anniversary message to the dessert plate at dinner—it truly moved us. The best part may have been the exceptional hospitality from all the staff. Both my wife and I felt genuinely happy. We would love to stay in other areas such as Seiyo no Mori, Nikko, Hakone, and Kyoto as well, but first we want to return here again.

  • 5.00
    一休はんな

    It was a wonderful summer getaway.

    I’d been worn out by the heat every day, but Karuizawa was cool and truly refreshing. The check-in staff were also very kind, and as someone who loves this place, it was a wonderful stay that didn’t disappoint.

  • 4.17
    ぼすふぃせる

    The black maitake mushroom hot pot at breakfast is outstanding!

    The meals were especially wonderful and delicious. In particular, the breakfast hot pot with black maitake mushrooms was outstanding. We are a married couple, both 72 years old. My wife has always been a light eater, so the portions felt generous for her, but I finished everything. All of the staff (especially the women) were knowledgeable and reassuring, and they made every effort to help resolve our concerns.

  • 3.83
    Raylyn

    Perfect in every way except for the service.

    The Room was impeccably clean, and the food was truly delicious. Last year I stayed at HIRAMATSU in a similar price range, but when it comes to the cuisine, I preferred this one. However, the service was a bit disappointing. I arrived by car, but the guidance was insufficient and I wasn’t sure where to go. Even though there were about five staff members standing in front of the front desk, no one spoke to me. For a Hotel in this price range, I expected them to take my key and handle parking as well, so that fell short of expectations. When I used the bar after dinner, there was no one inside and I had to wait for a while. The bartender’s manner was also quite casual, and I’m not sure it matched the Hotel’s atmosphere. Because the Facility and food were outstanding, my honest impression is that it would have been flawless if only the service had been a little better.

  • 5.00
    Gachigol

    It was excellent.

    From the warm welcome to the farewell, the attentive care throughout our stay was outstanding. The amenities were high quality and very comfortable to use. Above all, it was wonderful that the in-Room bath was an Onsen.

  • 4.83
    かみかみ0628

    Overall, I was very satisfied.

    Everything—from the Room, interior, meals, to the service—was very satisfying. The bath used natural Onsen water, and we really enjoyed it. We were also impressed by the attention to detail, even down to the tea selection. During meals, each table had a dedicated staff member, and the service was attentive and made us feel comfortable. Every dish was delicious and made us truly happy. We also liked the amenities so much that we purchased a few items. If I had to mention one thing, I noticed after returning home that all of the photos of us taken by a staff member were blurry, which was a bit disappointing. Sorry for mentioning it afterward. Still, we were very satisfied with our stay. Thank you very much.

  • 4.67
    もさひか

    Thank you for your h...

    Thank you for your hospitality. Everyone, especially the person in charge of guiding us to our Room and serving dinner, was pleasant and attentive, so we had a comfortable stay. We were glad that dessert at both dinner and breakfast was fruit.

  • 5.00
    白猫と黒犬

    Feel at ease staying here, even if you suddenly feel unwell.

    On this trip, I may have been worn out from a very tight schedule and started feeling unwell partway through dinner, so I had to return to my Room before I could fully enjoy the meal, which was disappointing. They kindly offered, “Shall we make your rice into onigiri and bring it to you?” but unfortunately I declined. However, at breakfast the next morning—and when I contacted the concierge (because the newspaper had not been delivered that morning and I wanted to request one)—they checked on my condition, and it reassured me that the information had been properly shared among the staff. For seniors like me, even small changes in environment can sometimes lead to physical discomfort. With support like this, I felt I could stay with peace of mind. By the way, I’ve heard that Hotel staff also read Reviews—do IKYU staff read them as well? This time, I changed my Reservation from two nights to one night. IKYU automatically sent me an email confirming the change, but it seems the Hotel was not aware of it and called to confirm both the day before and on the day of arrival. This may be something between the Hotel and IKYU rather than something for a guest to comment on, but smoother coordination would be better.

  • 4.67
    イヴサラ

    We had a very relaxing stay!

    I came to visit relatives in Karuizawa for the first time in a while, and stayed at Fufu Karuizawa for the first time. It had long been one of the Accommodations I’d wanted to try, so I was thrilled to finally stay there! It was more spacious than I expected, and the Room was comfortable and relaxing. The meals were delicious as rumored, and my spouse and I were able to unwind at our own pace. The staff were also very kind, and I appreciated their thoughtful greetings. It’s an Accommodation I’d love to stay at again if I have the chance.

  • 4.83
    Stephanie Chang

    The service was excellent, the stay was very comfortable, and I’d love to visit again!

    I stayed at Fufu Karuizawa -Sunlit Breeze- again, and once more I was deeply impressed by the staff’s thoughtful care. As I am currently pregnant, I shared a few special requests regarding meals and in-room service before the trip, and everything was handled perfectly. They also prepared decaffeinated tea and coffee in my room specifically for me, which made me feel truly well cared for. At dinner, the staff served dishes thoroughly cooked as requested, and when I mentioned I might need an extra pillow, they responded immediately—another example of their attentive service. The food was as delicious as ever, and every dinner course left a lasting impression! The only minor downside was that the air conditioner is positioned directly opposite the bed, so the airflow hits you at night, and the bed seems to have no stopper so it moves easily. Other than that, everything was perfect. Thank you for a wonderful experience!

  • 5.00
    peachcolon

    A special stay to refresh both body and mind

    This was my first stay, and it was an exceptionally satisfying experience. Upon arrival, the staff lined up to welcome me, and my heart raced with excitement at the start of such a special time. The room was calm and comfortable, and the atmosphere throughout the property was wonderful. I truly enjoyed the dining experience—from the tableware and presentation to the overall staging—and felt excited with each course. The cuisine that matched the beauty of the dishes, along with attentive service, made for a deeply fulfilling time. What left the strongest impression was the spa. The pressure was perfect, and it was such an outstanding treatment that I wanted to book another session for the next day. I also appreciated my therapist’s thoughtful touches; when I visit Karuizawa again, I would gladly stay here just to enjoy this spa once more. There were moments during my stay when I caused inconvenience due to sudden requests, but I am grateful for your kind assistance. Thanks to all of you on staff, I felt refreshed both physically and mentally. I would love to return in a different season. Thank you very much.

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  • 5.00
    ぱんこぞう

    Have a wonderful birthday.

    From the warm welcome and attentive service to the meal presentation, everything was truly hospitable, and we had a wonderful time. Both dinner and breakfast were delicious, and we would love to stay again for a special occasion. Even though we didn’t ask, they took photos for us because it was my birthday and gave us a gift at the end. We love traveling as a couple and have stayed at many Hotels and Ryokans, but this is the first Hotel that has satisfied us this much! Thank you very much! We would definitely love to stay again!

  • 4.83
    ちやきのママ

    An Exceptional Hotel Stay

    We stayed here for our wedding anniversary trip. We had previously stayed at another Fufu and loved it, so we were looking forward to Fufu Karuizawa as well—and the cuisine and hospitality exceeded our expectations! Thank you so much for taking such great care of our two children (ages 3 and 1). If I had to mention one thing, the only non-alcoholic option in the free-flow was apple juice, and the snacks were limited to vegetable chips and banana chips, so a bit more variety would have been even better. Both dinner and breakfast were beautifully presented, and everything tasted wonderful—we were completely satisfied. We’d love to stay again when we visit Karuizawa!

  • 5.00
    masa2706

    The Perfect Wedding Anniversary Trip

    We visited for our wedding anniversary trip. The relaxing stay, surrounded by greenery, was very comfortable. The elaborate dishes were outstanding in both presentation and taste—we were truly impressed.

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  • 5.00
    ゆかママさん

    This is the best accommodation.

    We stayed here for our wedding anniversary trip. Ever since staying at Fufu Kawaguchiko, we’ve been fans of Fufu, and this time in Karuizawa was also wonderfully relaxing. They kindly accommodated foods we can’t eat, and we enjoyed everything deliciously. The beautiful and elegant presentation of the meals is also one of the highlights. As it was our anniversary, they prepared a cake for us, took commemorative photos, placed them in a frame, and gave it to us as a gift. We’ve gained another wonderful memory. We would love to celebrate our anniversary at Fufu again next year as well. It was truly a wonderful Accommodation.

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  • 5.00
    呪胎九相図

    Revisit

    I loved the Japanese-French cuisine here two years ago, so I returned this time after hearing it had been renewed as Japanese cuisine. The dishes skillfully incorporate wood-fired cooking—more of a Japanese-Western fusion than strictly Japanese—and everything was absolutely delicious. My personal favorite was the tilefish matsukasa-yaki; it was outstanding! The black hot pot at breakfast was also excellent, with a perfectly balanced mushroom broth. I’d love to visit again the next time I’m in Karuizawa.

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  • 4.17
    タンタンメン:)

    We look forward to future improvements.

    After watching YouTube videos and reading Reviews, I made a Reservation because I thought it would be perfect for celebrating his birthday. The property has lots of greenery, and the Facility and Room were truly to my taste, so I was genuinely looking forward to our stay. However, I felt that the service from some staff members was questionable. At dinner, the foreign staff member in charge was difficult to understand from the start, and we had to make an effort just to figure out what they were trying to say. Perhaps they wanted to recommend upgrading the meat, but they said something like, “If you like meat, I will use that as a reference,” and their Japanese felt inconsistent—some dishes were explained in detail while others were not—so it left me feeling uneasy about their language ability. At checkout, we had informed you in advance that this was a birthday celebration. I also went down to the lounge before him and asked to settle the bill first, but in the end the statement was presented at a timing when he could see it as well. At the main entrance, we were kindly offered a commemorative photo (“Would you like a photo?”), but instead of waiting for other guests approaching from behind us to pass through, they shifted slightly to the right and then took our photo diagonally from where they stood. Was it because we were a young couple? It kept bothering me that it felt as though those particular staff members were assigned intentionally. I couldn’t shake an ongoing sense of discomfort throughout our stay, and even our commemorative photo ended with an awkward smile. It’s disappointing because it is such a wonderful Accommodation with excellent food. Perhaps because I work in a similar field, I noticed these things too much. I also came with the mindset of learning something from this experience; however, there were so many points that concerned me that I couldn’t really learn anything at all. Even though this was supposed to be his birthday trip, I feel sorry for making him feel disappointed as well. If there had been a handwritten questionnaire available on-site, I would have written this there instead; since I couldn’t find one in particular (or at all), I’m posting this Review. I wrote this in hopes it will be helpful for those planning an anniversary trip or for your team at Fufu as reference going forward. The Accommodation itself was truly lovely, so I would like to visit again someday. When that time comes again (or when we return), thank you very much in advance for your kind hospitality (and support).

  • 5.00
    若乃花似

    Thank you for your support.

    I often stay with the Fufu Group, and I was extremely satisfied with both the Facility and hospitality at Yoko no Kaze. If I had to mention the only possible improvement, it would be having pockets on the Room wear. Personally, I was amazed by how accommodating you were even with my unreasonable requests regarding meals—your level of hospitality truly stood out. Thank you very much for taking such good care of me. I will visit again.

  • 5.00
    マサル君

    I’m full!

    Thank you very much for your hospitality. From check-in to check-out, we had a truly enjoyable stay. The staff were attentive yet pleasantly relaxed—just perfect. Everything was comfortable. Above all, the meals were outstanding! The two-page menu wasn’t just extensive—everything we tried was delicious, so we couldn’t leave anything behind... Thanks to that, we finished every bite at both dinner and breakfast! It was a wonderfully satisfying trip with full hearts and full stomachs. Thank you again.

  • 5.00
    ブリオネアー

    We would love to stay here again.

    We really loved the atmosphere of the Room. With a large couch sofa plus two sofa sets, the layout suited us well, so we could truly relax and spend a very comfortable time. We also enjoyed the in-room Onsen and stone sauna, and felt refreshed after drinking detox tea. The meals also suited our taste perfectly; every dish at both breakfast and dinner was delicious. We were also happy to meet the chef who prepared such wonderful cuisine. If possible, we would love it if you could sell the soup, croquettes, and apple pie dessert as well. The women who took care of our dinner and breakfast were excellent conversationalists and very attentive, which made our time even more enjoyable. We are deeply grateful. From my personal perspective as someone who regularly uses accommodations in this price range, there are various opinions; however, considering today’s inflationary environment—including labor costs, land prices, and overall prices—I feel the cost performance is well balanced. We are delighted to have found an Accommodation we would definitely like to revisit in a different season.

  • 5.00
    マイクHP

    A New Resort in Karuizawa

    With carefully prepared, delicious meals, an Onsen in the Room with thoughtful touches such as underfloor heating, and the warm hospitality of all the staff, this was a truly wonderful Accommodation. Next time, I would definitely like to book a Multiple Night Stay and relax at a leisurely pace. If I had to mention one thing, even with a smaller-portion option the meals still felt a bit too generous. It would be appreciated if there were lighter meal choices for Multiple Night Stays (a dinner portion about the size of breakfast would be sufficient).

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  • 4.83
    ありすちゃん

    Soak Up the Sunshine Breeze!

    In May, the weather was lovely, and the fresh spring greenery was soothing—this Accommodation was a truly wonderful natural resort. Both dinner and breakfast were delicious, featuring local and seasonal ingredients. Not only the main dishes, but also the salads and vegetable sides were genuinely impressive. Thank you to all the staff for your kind hospitality. I’d love to visit again to feel the sunlit breeze!

  • 4.33
    コニー！！

    Golden Week Trip

    We stayed during the Golden Week holidays. Despite it being a busy period, everything—from check-in and check-out to dinner and breakfast—was handled smoothly with no waiting time, making our stay very refreshing and pleasant. The staff at the front desk and in the dining area were excellent, and every meal was delicious. We would love to stay again when we visit Karuizawa.

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