Mitsui Garden Hotel Yokohama Minato Mirai Premier 투숙객 리뷰 및 후기

(가나가와현/요코하마시) [전체 364개 객실]
종합 점수
4.54
훌륭하다 (217)
  • 객실 및 어메니티
    4.54
  • 시설・설비
    4.59
  • 접객・서비스
    4.55
  • 식사
    4.64
  • 온천・목욕
    4.36
  • 만족도
    4.57
2.00
まんまるぴよ

30-minute wait for check-in

After waiting in line for 30 minutes to check in, when it was finally my turn I was made to operate the machine myself and enter details such as the guest’s name. After that, I received only about 15 seconds of guidance from staff, but they did not explain that a key card is required to use the elevator or how to use it, so I ran into trouble at the elevator. Breakfast is crowded no matter what time you go. Rather than being told that, I would have preferred an explanation about the key card. As for breakfast, this was the first time I’ve ever had coffee this bad at a Hotel. The petit cakes were just overly sweet and tasted awful. The exterior and interior were wonderful, but I felt the service was terrible.

  • 객실 및 어메니티2
  • 시설・설비3
  • 접객・서비스1
  • 식사2
  • 온천・목욕2
  • 만족도2
  • 2025. 8. 10.～
  • 3명 1개
  • Deluxe Twin Room (+ Sofa Bed)
  • 조식 포함

시설에서의 답장

Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier the other day. We also sincerely appreciate you taking the time to post a Review. We sincerely apologize for the delay at check-in and for any inconvenience caused. We also apologize that our staff’s guidance was insufficient. To prevent a recurrence, we will reinforce thorough and appropriate guidance among all staff members. We are also truly sorry that breakfast did not meet your expectations and caused disappointment. We will share your feedback with our restaurant team and use it as a reference going forward. While we understand there may still be areas for improvement, we will continue to retrain our staff in heartfelt hospitality and strive to enhance our service standards. Thank you again for your Review. Mitsui Garden Hotel Yokohama Minatomirai Premier Accommodation Manager

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