Izu Kogen Onsen Hotel Mori no Izumi 투숙객 리뷰 및 후기

• 4.67

  まりー

  게시일: 2026. 11. 3.

  Thank you for your hospitality.

  We stay somewhere different each year for our wedding anniversary, and this year we chose this property. During our meal, the staff offered their congratulations and gave us a message card. The food was delicious and the portions were generous. We also enjoyed the wasabi rice bowl at the end, and the staff recommended a shop where we could buy wasabi. On our way home, we bought some fresh wasabi and pickled wasabi. It was our first chance to truly relax in a long time. Thank you.

  • 객실 및 어메니티5
  • 시설・설비4
  • 접객・서비스5
  • 식사5
  • 온천・목욕4
  • 만족도5

  • 2026. 11. 1.～
  • 2명 1개
  • [Non-Smoking] Japanese Modern Twin Room / 38 m²
  • 조식 및 석식 포함

  시설에서의 답장

  Thank you very much for choosing Izu Kogen Onsen Hotel Mori no Izumi for your wedding anniversary trip. We are also deeply grateful for your warm comments about your stay. We are honored that you chose us for this year’s celebration, as you visit lovely accommodations in different destinations for your anniversary each year. Nothing would make our team happier than knowing that our congratulatory wishes during your meal and our message card added a special touch to your memories together. We were delighted to hear that you enjoyed both the flavors and generous portions of your kaiseki dinner. We are also pleased that you liked our signature wasabi rice bowl and purchased fresh wasabi and pickled wasabi at the shop we recommended, allowing you to enjoy the flavors of Izu at home. Your comment, “It had been a long time since we last truly relaxed,” reassured us that you were able to escape the bustle of everyday life and enjoy a peaceful stay. We will continue to offer warm hospitality, hoping to remain a place you think of not only for anniversaries and other special occasions, but whenever you feel the need to unwind. Our entire team looks forward to welcoming you both back, surrounded by the natural beauty of Izu Kogen in every season.

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• 4.67

  Massymassy

  게시일: 2026. 11. 3.

  Izu Kogen Hot Spring Getaway

  My spouse and I took a two-night hot spring trip to Izu Kogen and stayed at Mori no Izumi on our second night. Set in the woods a little way from Lake Ippeki, the two-story building looks like a single-story property from the entrance. As you enter, you can see an elegant pond below. Our Superior Twin Room was 37 square meters and felt spacious. There is a guest lounge on the first floor where complimentary drinks are available from 3 p.m. to 11 p.m. Beer is also available from 5 p.m.—perfect after a bath. The hot spring baths are in a separate building reached through the dining area, with both indoor and open-air baths to enjoy. There is also a sauna, and with relatively few guest rooms, the bathing facilities never felt crowded. Although this is an all-inclusive property, dinner was a kaiseki meal rather than a buffet. Drinks were unlimited, so we could choose whatever we liked. We enjoyed draft beer and sampled three kinds of sake. We had also had a kaiseki lunch at a ryokan in Jogasaki Onsen while visiting its hot spring baths for the day, and this dinner was just as good. We were thoroughly satisfied with the food, which reflected the chef’s care and attention. The portions were more than enough for us as retirees. Breakfast was also a delicious Japanese set meal. This is a place we would love to stay at again and recommend to others.

  • 객실 및 어메니티5
  • 시설・설비4
  • 접객・서비스5
  • 식사5
  • 온천・목욕4
  • 만족도5

  • 2026. 10. 27.～
  • 2명 1개
  • [Non-smoking] Classic Superior Twin / 37 m²
  • 조식 및 석식 포함

  시설에서의 답장

  Thank you very much for choosing Izu Kogen Onsen Hotel Mori no Izumi for the second night of your hot spring getaway as a couple. We are also deeply grateful for your vivid account of your stay and your kind words of praise. We were delighted to learn that you enjoyed our peaceful forest setting near Lake Ippeki, the view of the pond from the entrance, and a spacious, relaxing stay in your Superior Twin Room. It was also wonderful to hear that you made the most of the complimentary drinks in our first-floor guest lounge and the draft beer after your bath. By keeping our number of guest rooms limited, we offer a quieter, less crowded hot spring and sauna experience. We would be truly pleased if these spaces helped you unwind from everyday life. Your generous praise for our kaiseki dinner is both an honor and an inspiration to maintain our high standards. While offering the convenience of an all-inclusive stay and a variety of alcoholic drinks, we take particular care to prepare each course of our kaiseki meals. Knowing that you enjoyed dinner with draft beer and a tasting of three varieties of sake, and found it “just as good” as your lunch at a well-known spot in Izu and “thoroughly satisfying,” is the greatest encouragement for our chefs and kitchen team. We were also pleased that you were satisfied with the portions and our Japanese breakfast. Your description of us as “a place we would love to stay again and recommend” means so much to us. We will continue to refine our hospitality and cuisine so that every guest can enjoy a peaceful, indulgent retreat. The forests of Izu Kogen reveal a different beauty in every season, from fresh spring greenery and autumn foliage to clear winter skies. We hope you will return together in another season for another relaxing escape. All of us look forward to welcoming you back.

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• 4.17

  なにきぃ

  게시일: 2026. 11. 3.

  The charming, classi...

  The charming, classic-style building made me excited from the moment I arrived. The food was delicious, and overall, it was a lovely place to stay. I would like to stay again, but three things bothered me. The first was the dust and the smell in the room and other areas. While the building’s age is understandable, the thick dust in the room and on the lampshades was hard to bear. The second was the temperature of the room’s open-air bath. It was quite lukewarm, so I wished it had been a little warmer. The third was the shuttle schedule to the station. We arrived more than 20 minutes before the train departed, and with nothing around the station, the wait was a bit inconvenient. Other guests seemed to feel the same way.

  • 객실 및 어메니티3
  • 시설・설비4
  • 접객・서비스5
  • 식사5
  • 온천・목욕4
  • 만족도4

  • 2026. 11. 1.～
  • 1명 1개
  • Non-Smoking Superior Twin with Open-Air Hot Spring Bath / 38 m²
  • 조식 및 석식 포함

  시설에서의 답장

  Thank you for staying at Izu Kogen Onsen Hotel Mori no Izumi and for sharing your feedback. We are delighted by your kind words about your first impression of the building and our meals. Given that you felt you would like to return, we are especially sorry that several aspects of your stay caused discomfort and inconvenience. Please accept our sincere apologies. First, there is no excuse for the dustiness, odor, and dust on the lampshade in your room, as cleanliness should be our highest priority. You should have been able to enjoy the classic charm of our historic Western-style building in comfort. Instead, our cleaning and attention to detail fell far short, and we deeply regret the discomfort this caused. We immediately took steps to improve room ventilation and odor removal, revised our cleaning procedures to ensure that lampshades and every corner of the furniture are thoroughly cleaned, and strengthened our inspection process. Second, we apologize that the water temperature in your room’s open-air bath did not meet your expectations. We will adjust and check the temperature more carefully according to the outdoor temperature and weather, ensuring that the water remains comfortably warm. Third, thank you for your valuable feedback on our station shuttle timetable. We apologize for making you wait at the station for over 20 minutes, particularly with few places nearby to spend the time. To help guests make their train connections smoothly, we will promptly review connections with major train services and discuss improvements to our shuttle schedule and how we communicate waiting times. Our entire team will work to make improvements so that, on your next visit, you can truly relax and feel glad you chose to stay with us. Thank you once again for your valuable feedback. We all sincerely look forward to welcoming you back.

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• 4.67

  いつでも夏休み

  게시일: 2026. 10. 24.

  Thank you.

  We stayed for two nights. The room, service, and baths were wonderful, and we would love to stay again. However, the dining venue changed on the second night, and it was a little too noisy for us to relax and enjoy a quiet meal. That was our only disappointment. Our son, who was traveling with us, left something behind. When we contacted the property a few days later, the staff were very helpful. They found the item and sent it to us. Thank you so much for your kindness and assistance.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사3
  • 온천・목욕5
  • 만족도5

  • 2026. 9. 24.～
  • 3명 1개
  • Non-Smoking Classic Superior Twin Room / 37 m²
  • 조식 및 석식 포함

  시설에서의 답장

  Thank you for your kind review titled “Gratitude,” and for spending two nights with us at Izu Kogen Onsen Hotel Mori no Izumi. We are delighted that you found our rooms, service, and baths wonderful and would like to stay again. Your words are a great encouragement to our entire team. However, we sincerely apologize that the change in dining venue on your second night meant we could not provide the peaceful dining experience you had hoped for. We understand your disappointment with the lively atmosphere and regret not being more attentive to your wish for a quiet meal. We will share your valuable feedback with our team and use it to improve seating arrangements and guidance for guests staying multiple nights. We are also relieved to hear that your son’s lost item arrived safely. Thank you for your kind words about how we handled your inquiry. We will continue to listen to our guests and strive to offer thoughtful, heartfelt service. We hope you will visit us again for a relaxing break from everyday life. Our entire team looks forward to welcoming you and your son back.

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• 3.50

  Landsend

  게시일: 2026. 10. 21.

  It was just okay.

  This time, we stayed in a room with a private semi-open-air bath. The shower next to the bath did not work, possibly because it was broken, so we used the shower in the indoor bathroom. We had stayed in the same room before and had no trouble with mobile reception, but this time, for some reason, we could only get a reliable signal near the entrance. Room rates seem to have gone up recently, so the stay did not feel as good value for money as before.

  • 객실 및 어메니티3
  • 시설・설비3
  • 접객・서비스4
  • 식사3
  • 온천・목욕4
  • 만족도4

  • 2026. 10. 19.～
  • 2명 1개
  • [Non-Smoking] Superior Twin with Open-Air Hot Spring Bath / 38 m²
  • 조식 및 석식 포함

  시설에서의 답장

  Thank you for staying in one of our rooms with a private semi-open-air bath. We also appreciate you taking the time to share your valuable feedback. First, we sincerely apologize for the inconvenience you experienced with the shower beside your private bath. When we checked it after your stay, it was working properly. We suspect that the switch on the showerhead may have been difficult to identify. We are also sorry that mobile reception in your room was poorer than during your previous stay, causing you inconvenience. We will look into the reception conditions and investigate the cause. We also take seriously your feedback that, following our recent rate adjustments, your stay did not offer the value for money you expected. We will continue to maintain and improve our facilities and enhance our service to provide comfort and value that exceed your expectations. Your feedback will guide our efforts to create an environment where you can enjoy a satisfying stay every time you visit. We hope you will give us another opportunity to provide you with a better experience. Our entire team looks forward to welcoming you back.

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• 3.83

  shinshin2019

  게시일: 2026. 10. 20.

  Free drinks were a nice perk.

  Thank you for your hospitality. Overall, I thought it was very good, but I’d like to mention one thing. I think the in-house map should be updated. The accommodations are in a separate villa from the main building. The map makes it look much farther from the main building than it actually is, giving the impression that you have to walk quite a distance every time you go for meals or to the bath. The moment I saw that map, my excitement for the trip dropped. In reality it’s about a 2-minute walk, but the map makes it seem like it would take around 5 minutes. I found myself thinking, “After finally arriving, do we have to walk again?” It wasn’t actually that bad, but I think many guests may feel it looks far based on that map alone, so I recommend revising the in-house guide map used for explanations.

  • 객실 및 어메니티4
  • 시설・설비3
  • 접객・서비스4
  • 식사4
  • 온천・목욕4
  • 만족도4

  • 2026. 10. 18.～
  • 3명 1개
  • [Non-Smoking] <VILLA Building> Japanese-Western Style Room / 56.7 sqm
  • 조식 및 석식 포함

  시설에서의 답장

  Thank you very much for staying at Izu Kogen Onsen Hotel Mori no Izumi. We also sincerely appreciate you taking the time to share valuable feedback that will help us improve. We are relieved to hear that you were generally satisfied with your stay; however, we deeply apologize for causing you anxiety and disappointment upon arrival due to the wording on our in-house map. We truly regret that this affected the start of your trip. As you pointed out, we used an illustrated-style guide to help guests relax and enjoy their time here, but it gave the impression that the distance and travel time between the main building and the villas were greater than they actually are (about a 2-minute walk). We sincerely acknowledge that we lacked consideration in providing clear guidance aligned with guests’ expectations. We take your comments very seriously, and we will promptly review and revise both the map visuals and the stated travel times so that guests can understand the actual distances accurately and feel reassured. We will continue striving to make your next visit even more comfortable from arrival through your entire stay. All of us look forward to welcoming you again.

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• 4.67

  さんちゃんママ

  게시일: 2026. 10. 16.

  We were extremely satisfied!

  I stayed solo for two nights this time. It was so good that I regret not coming sooner. First of all, the food was delicious. Hot dishes were served on properly warmed plates, and dessert came on a chilled plate. The tableware and presentation were beautiful as well. The pacing of the meal service was just right, so I never felt like I had too much time on my hands as a solo guest, which I really appreciated. All drinks being complimentary is also a great perk for those who enjoy alcohol. To get between the villa building and the main building (with the large public bath and restaurant), you need to step outside briefly. I saw some reviews saying it’s far and inconvenient, but for me it was wonderful—I enjoyed watching the koi in the courtyard pond, and in the evening listening to autumn insects. It made for a very lovely time. One small disappointment was that the hot spring water supply to the in-room open-air bath stopped during the night, so when I tried it at dawn, the water had cooled down. Around 6:00 a.m., hot water started running again. Personally, I would love to have a bathrobe in rooms with an open-air bath. I’d be happy even if it were available as a paid rental. All in all, I was extremely satisfied. Everyone on staff was very kind, and it felt comfortable throughout my stay. I would love to return again—thank you very much.

  • 객실 및 어메니티4
  • 시설・설비5
  • 접객・서비스5
  • 식사5
  • 온천・목욕4
  • 만족도5

  • 2026. 10. 13.～
  • 1명 1개
  • [Non-Smoking] Japanese-Modern Twin (38 m²) with Open-Air Hot Spring Bath (Free-Flowing from the Source)
  • 조식 및 석식 포함

  시설에서의 답장

  Thank you very much for staying with us, and for taking the time out of your busy schedule to share such a warm and detailed review. We are truly honored by your wonderful comments, including “completely satisfied” and that you “regret not having stayed here sooner.” Regarding the dining experience, we are delighted to hear that you appreciated our careful attention to detail—from serving dishes at the proper temperature with warmed plates or chilled preparations, to the presentation. Our head chef and all kitchen and service staff were deeply encouraged by your kind words. We are also relieved to know that even when dining alone, you were able to enjoy dinner at a comfortable pace. We are pleased that you enjoyed our complimentary drinks service as well. We were also touched to learn that your walk from the villa building to the main building became part of your enjoyment—taking in the koi in the courtyard and the sounds of autumn insects, and feeling the changing seasons along the way. On the other hand, we sincerely apologize for any inconvenience caused when the hot spring supply to your open-air bath stopped during the night, resulting in cooler water by early morning. To ensure guests can enjoy a comfortable bath at any time, we will review and improve our operating procedures for supply scheduling and temperature management. Thank you as well for your valuable feedback regarding bathrobe rentals. To make stays in rooms with open-air baths even more comfortable, we will positively consider introducing this service, including paid rental options. All of us will continue working together to further improve our service so that every guest feels they would like to return again. Izu Kogen offers beautiful scenery throughout all four seasons, each with its own unique charm. We would be delighted if you would visit again whenever you wish to relax—please come back home to Hotel Mori no Izumi. We look forward to welcoming you again soon.

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• 2.00

  芋焼酎女王蜂

  게시일: 2026. 10. 15.

  It was disappointing.

  I booked after looking at the photos and reviews and came to stay. I knew from YouTube and other sources that the property is old, but it felt less like a hotel and—no offense—more like a guesthouse in both atmosphere and service.\n\nThe cleaning was not thorough; there was a musty, moldy smell, and the futon felt damp. Maybe because it was the day after a three-day weekend, but nothing seemed properly taken care of. Even the tissue box in the room was only about one-third full.\n\nWe stayed in a room with an open-air bath, but there was a dead insect (like a cricket) in the shower room (since it’s in the mountains, this may be unavoidable).\n\nWe only had breakfast. The self-serve milk for drinks had run out, and an elderly guest nearby didn’t know what to do. I also wanted some milk, so I tried to speak to staff but no one was around. I eventually found someone and told them.\n\nI use Ikkyu several times every year and have stayed at many hotels, but this was among the worst one or two experiences.

  • 객실 및 어메니티2
  • 시설・설비2
  • 접객・서비스2
  • 식사2
  • 온천・목욕2
  • 만족도2

  • 2026. 10. 13.～
  • 3명 2개
  • [Non-Smoking] Japanese-Modern Twin (38 m²) with Open-Air Hot Spring Bath (Free-Flowing from the Source)
  • 조식 포함

  시설에서의 답장

  Thank you very much for staying at Mori no Izumi. We also sincerely appreciate you taking the time after your return to share your valuable feedback. Although you chose our hotel after viewing photos, reviews, and videos and arrived with high expectations, we deeply apologize for disappointing you in so many areas—from room cleaning and hygiene management to our staff’s service and the breakfast experience. We should have provided a comfortable stay where you could recover from the fatigue of travel; instead, we caused discomfort due to humidity and odors in the room, inadequate amenities, and other shortcomings. We are truly sorry. In particular, at breakfast service, drink refills were not properly maintained and staff were not present, causing inconvenience to you and your companion. We recognize this lack of attentiveness as a serious issue. We will immediately review our floor-service patrol and communication procedures among staff to ensure guests can always dine comfortably. Regarding room cleaning and amenity checks as well, we will retrain our housekeeping team and strengthen our inspection system so that such issues never occur again. Regardless of the age of the building, all staff will work together to improve so that we can consistently provide a clean environment and warm hospitality. We take your comments seriously and will make every effort to improve our service. Once again, we sincerely apologize for failing to meet your expectations. If you would kindly give us another opportunity in the future, we would be grateful for the chance to make it right.

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• 4.33

  ぱさみ

  게시일: 2026. 10. 1.

  A Hotel for Nature and Greenery Lovers

  This was my first stay here. I’ve been really into forest staycations since early summer this year, and I booked immediately after seeing the photos. The greenery in the courtyard, the pond, and the Western-style hotel building were all wonderful, and I was able to spend a truly relaxing time. It rained throughout my stay, but the damp forest was also very beautiful. There was even a fountain show at night, which we enjoyed. The food was delicious as well—the simmered golden eye snapper had great flavor that soaked into the fried tofu too. The freshly grated wasabi you prepare yourself was refreshing and excellent. Among the dinner dishes, I especially loved the autumn salmon with zunda (edamame) sauce. I also tried several kinds of alcohol, so I ended up very full, and I was happy to be able to compare three types of sake. On the day I stayed, it seemed that the open-air bath on the 2nd floor (pump?) was out of order, and the shower water pressure there was extremely weak—so I wondered if that might have been related. The water pressure in my room’s bath/shower was strong! Since it’s surrounded by nature, there are indeed insects. I’m not good with bugs myself, but after reading reviews beforehand I felt prepared, so even when they appeared in my room it didn’t shock me too much. Insect spray is also provided in the room for peace of mind. All of the staff were warm and welcoming, and we had a wonderful time. I’d love to visit again.

  • 객실 및 어메니티4
  • 시설・설비4
  • 접객・서비스5
  • 식사5
  • 온천・목욕4
  • 만족도4

  • 2026. 9. 29.～
  • 1명 1개
  • [Non-Smoking] Japanese-Modern Twin / 38 m²
  • 조식 및 석식 포함

  시설에서의 답장

  Thank you very much for choosing Mori no Izumi among the many properties available. We also sincerely appreciate you taking the time to leave a review. All of us on staff are truly grateful for your warm comments about your stay, along with your wonderful photo-worthy title, “A hotel that speaks to forest lovers and greenery lovers.” We are honored that you were drawn to the charm of the forest during your early-summer staycation, noticed our photos, and ultimately chose to visit us. Although the weather was unfortunately rainy, we are delighted to hear that you enjoyed the deep greens of the rain-soaked forest, the atmosphere of our Western-style building, and even the nighttime fountain show by the pond—creating a calm and atmospheric experience. We are also very pleased that you enjoyed our meals and drinks. We hope Izu’s signature simmered golden eye snapper and the refreshing flavor of fresh wasabi became memorable parts of your dinner alongside your beverages. We are especially happy to hear that you liked our autumn salmon with zunda miso as well—your kind words will be a great encouragement to our head chef and kitchen team. On the other hand, we sincerely apologize for the inconvenience caused during your stay due to equipment issues with the second-floor open-air bath and reduced shower water pressure. We have since carried out inspections and restoration work so guests can use these facilities comfortably. Even so, we truly appreciate your understanding and for making use of the bath in your room. As we are surrounded by abundant nature, small insects may occasionally appear; however, we were relieved that you were prepared in advance and handled it calmly using the provided countermeasure items. While valuing harmony with nature, we will continue working on measures to ensure an even more comfortable stay. Your kind words—“I’d like to visit again”—mean more than anything to us. We will continue striving as a team so that on your next visit we can welcome you with ever-changing seasonal forest scenery and heartfelt hospitality. We look forward to welcoming you again in another season.

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• 4.83

  かずきくん

  게시일: 2026. 9. 29.

  All-inclusive?

  Overall, it was a trip we were largely satisfied with. The meals were delicious and met our expectations. However, for an all-inclusive plan, it is questionable that some drinks ran out. If certain items may run out, it would be better not to advertise it as “all-inclusive.” Aside from that, we felt the experience offered more than the price suggests, so while this was disappointing, we hope for improvements in the future. The optional Hida beef was very delicious.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사4
  • 온천・목욕5
  • 만족도5

  • 2026. 9. 28.～
  • 2명 1개
  • [Non-Smoking] Japanese-Modern Twin (38 m²) with Private Open-Air Hot Spring Bath (Free-Flowing from the Source)
  • 조식 및 석식 포함

  시설에서의 답장

  Thank you very much for staying at Mori no Izumi. We also sincerely appreciate you taking the time to share your valuable feedback with us. We are delighted to hear that you enjoyed our meals and the Hida beef you ordered as an option, and we were truly pleased to read your kind comment that it was “worth more than the price.” However, we sincerely apologize that some items in our all-inclusive drink service ran out during your stay, resulting in a disappointing experience. As we promote an all-inclusive offering, it is entirely our responsibility that we were unable to maintain sufficient stock and consistent service. We take your comments very seriously. Going forward, we will review our operations and replenishment system, and further improve and standardize how we communicate service details to guests. Without taking your generous words—“Let’s look forward to improvements”—for granted, all of us will continue working on these improvements so that we can welcome you with a truly satisfying experience on your next visit. We look forward to welcoming you again.

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• 4.00

  すなふきーん

  게시일: 2026. 9. 24.

  It was great.

  This Hotel’s lounge and large public bath were not very crowded. I stayed in a separate building, and it was a bit of a hassle to get there. So it doesn’t get crowded (lol). The in-Room Onsen was great. It reminded me how nice continuously flowing hot spring water is. I had trouble because no hot water came out in the bath, but the front desk responded quickly and politely (the issue was resolved). Since the Room has an open-air bath, I wish extra towels were free of charge.

  • 객실 및 어메니티4
  • 시설・설비4
  • 접객・서비스4
  • 식사－
  • 온천・목욕4
  • 만족도4

  • 2026. 9. 19.～
  • 3명 1개
  • [Non-smoking] Japanese-modern Twin (38 m²) with Open-air Hot Spring Bath (Free-flowing from the Source
  • 식사 불포함

  시설에서의 답장

  Thank you very much for choosing Mori no Izumi among the many Accommodations available. We also sincerely appreciate you taking the time out of your busy schedule to share your valuable feedback. We are delighted to hear that you were able to relax in our lounge and large public bath. We apologize for any inconvenience caused by having to move to a separate building, and we truly appreciate your kind understanding that it allowed you to use the facilities without crowds. We are pleased that you enjoyed the free-flowing natural Onsen in your Room. However, we sincerely apologize for the trouble and concern caused during your stay when hot water did not come out in the bath. While we are honored by your praise for our prompt and courteous response, this is something we should have prevented through thorough inspections and advance notice, and we deeply regret it. Thank you as well for your suggestion regarding complimentary additional towels, especially because Rooms with open-air baths tend to require more towels. We will treat this as valuable feedback as we work to improve our services so guests can enjoy their baths even more comfortably. We will continue striving as a team to be an Accommodation where guests feel glad they chose us. If you ever feel like unwinding in an Onsen again, we would be delighted to welcome you back.

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• 5.00

  ゆうちゃんラガー

  게시일: 2026. 9. 17.

  Thank you for your support!

  Once again, we thoroughly enjoyed the bath, meals, complimentary drinks, and karaoke. Thank you for allowing us to use the karaoke room for two consecutive hours. We have already made our next Reservation.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사5
  • 온천・목욕5
  • 만족도5

  • 2026. 9. 15.～
  • 1명 1개
  • [Non-Smoking] Classic Superior Twin / 37 sqm
  • 조식 및 석식 포함

  시설에서의 답장

  Thank you very much for staying at our Hotel. We also sincerely appreciate you taking the time to share your heartwarming Review despite your busy schedule. We were delighted to hear that you fully enjoyed our all-inclusive services during this stay as well, including our signature baths and meals. We would be honored if we were able to help make your time with us truly fulfilling. In addition, we are truly grateful that you have already made your next regular Reservation. All of us on the staff are deeply moved. We will continue striving to further enhance our hospitality so that each time you visit, you feel glad you chose Mori no Izumi. We look forward to welcoming you again soon. As the seasons change, please take good care of yourself.

  모두 보기
• 4.50

  340ワタ

  게시일: 2026. 9. 10.

  Overall, we had a very satisfying stay.

  I recently stayed at this Accommodation for the first time.\nThere were international staff working on-site, and their service was very polite and welcoming, so I felt at ease even as a first-time guest. Since I was staying with a relative who has some difficulty walking, I checked in advance about stairs; however, there was a small set of steps (about three) without handrails along the route inside the building, which made getting around a bit challenging. I think it would be helpful to have handrails there. I also feel that adding handrails to the open-air bath in the guest room would be beneficial.\nOn the other hand, every meal was delicious and more than enough in quantity—we were very satisfied. The dishes featuring seafood and local ingredients exceeded our expectations, and we were able to enjoy them at a relaxed pace. As our group enjoys drinking, we also appreciated that it was all-inclusive.\nOverall, it was a very satisfying stay, and we were impressed by the attentiveness of all the staff. With a few improvements to the facilities, it would be even more comfortable, but it was a wonderful Accommodation that made us want to visit again.\nThank you very much.

  • 객실 및 어메니티4
  • 시설・설비4
  • 접객・서비스5
  • 식사5
  • 온천・목욕4
  • 만족도5

  • 2026. 9. 5.～
  • 6명 2개
  • [Non-Smoking] Japanese-Modern Twin with Private Open-Air Hot Spring Bath (Free-Flowing from the Source) / 38 sqm
  • 조식 및 석식 포함

  시설에서의 답장

  Thank you very much for staying at Izu Kogen Onsen Hotel Mori no Izumi. We also sincerely appreciate you taking the time to share your kind comments and valuable feedback despite your busy schedule. We were delighted to read your praise for our service, including our international staff, as “polite and warm.” Knowing that you felt comfortable even on your first visit is truly encouraging for us. We are also pleased that you enjoyed our meals featuring local ingredients such as seafood, as well as our all-inclusive services. On the other hand, we sincerely apologize for the inconvenience you experienced due to the handrails in the building and at the open-air bath in your guest room when moving around. We regret that we were not able to provide sufficient consideration during your important trip with family members. We will promptly share your feedback internally and treat it as an important matter for Facility improvements to create a safer and more comfortable environment for everyone. All of us will continue striving to improve our service so that every guest can truly relax at our Accommodation. We look forward to welcoming you again.

  모두 보기
• 4.00

  星花水木

  게시일: 2026. 8. 20.

  Perfect for guests who want to relax at their own pace.

  I stayed for two nights to relax on my own. Overall, I felt this Accommodation is perfect for anyone who wants to unwind at their own pace. There was almost no interaction with staff except at check-in/out and during meals. Even on a Multiple Night Stay, towels and other items were prepared in advance in the Room, and there was no housekeeping, so I could truly relax on my own schedule. There is no escorted Room guidance like you often find at a luxury Hotel or Ryokan. The front desk explanation was thorough, so I had no trouble finding my Room. Personally, I prefer this style, but it may not suit guests looking for that kind of special treatment. As others have mentioned, the building and Facility clearly show their age, but it felt appropriate for what it is. Many areas have been renovated, and I didn’t feel inconvenienced. The Onsen was also extremely pleasant. That said, there were some cleanliness issues in the Room (a torn shoji screen; long hair left in the wash area; a clump of dust near the door hinge; cobwebs near the top of the shower booth). While aging facilities are understandable, it felt unfortunate that some aspects that could be improved with more careful cleaning were overlooked. Also—this can’t really be helped—but insects seem to gather along the path to the open-air bath attached to the Room and around the shower booth, so please be careful when stepping out… (My eyesight isn’t great and I ended up stepping on some without noticing.) The meals were very delicious. I also appreciated that they varied the menu across my Multiple Night Stay, and they kindly offered refills as well. Most of the staff had a pleasant atmosphere and kept a comfortable distance. In particular, the dining staff were polite and warm in both their manner and their words, which made me feel at ease. Since I was traveling alone with no one to talk to, even being asked “Were you able to relax?” felt genuinely kind and comforting. My goal was simply to unwind somewhere different from everyday life—enjoy good food and an Onsen—so I’m grateful that I could relax this much at this price point. Thank you for a wonderful stay. I hope to visit again.

  • 객실 및 어메니티3
  • 시설・설비3
  • 접객・서비스5
  • 식사5
  • 온천・목욕4
  • 만족도4

  • 2026. 8. 18.～
  • 1명 1개
  • [Non-Smoking] Japanese-Modern Twin (38 m²) with Private Open-Air Hot Spring Bath (Free-Flowing Source Water)
  • 조식 및 석식 포함

  시설에서의 답장

  Thank you very much for staying at Mori no Izumi. We also sincerely appreciate your detailed review, which included both kind words and valuable feedback despite your busy schedule. We are truly delighted to hear that you were able to spend relaxing time at your own pace during your important solo trip. It is very encouraging for our staff to know that we could offer attentive hospitality during your Multiple Night Stay and at mealtimes, and that it left a positive impression. On the other hand, we deeply apologize for the discomfort caused by shortcomings in Room cleaning and hygiene. The torn shoji screen, remaining hair and dust, leftover cobwebs, and insufficient insect control around the open-air bath were all issues that could have been improved with more careful attention, as you pointed out. We sincerely regret our lack of consideration. Without taking your generous comment—“an Accommodation with great value for money where you can relax”—for granted, we will take your feedback seriously and do everything we can to create a more comfortable space for our guests. We would be grateful if you would visit us again whenever you need to unwind. All of our staff look forward to welcoming you back.

  모두 보기

  
  
  
  
• 4.17

  たくおりょうすけ

  게시일: 2026. 8. 3.

  We stayed for one ni...

  We stayed for one night on July 31. There were some Reviews saying there were insects or that the cleaning was not thorough, but in a natural forest setting, it would be strange if there were no insects. The Room was well cleaned. All eight of us in the family agreed it was great. We will visit again. Thank you very much.

  • 객실 및 어메니티5
  • 시설・설비4
  • 접객・서비스4
  • 식사4
  • 온천・목욕4
  • 만족도4

  • 2026. 7. 31.～
  • 8명 3개
  • [Non-Smoking] Classic Superior Twin / 37 sqm
  • 조식 및 석식 포함

  시설에서의 답장

  Thank you very much for choosing our Accommodation for your family stay. We sincerely appreciate your kind words and your understanding of our efforts regarding cleaning and the guestroom environment. As we are surrounded by abundant nature, our staff works diligently every day to maintain a clean and comfortable setting so that insects and other outdoor factors do not inconvenience our guests. Your feedback is truly encouraging. We are delighted to hear that everyone in your family felt it was “good,” and above all, that you were able to enjoy a wonderful time together. We would be honored to welcome you again in a different season. All of us look forward to seeing you and your family again soon.

  모두 보기
• 4.50

  Nicool

  게시일: 2026. 8. 2.

  We had a relaxing stay.

  This was our first visit to Atami and Izu, and we stayed at an Accommodation with a private open-air bath in the Room. While the Facility felt a bit dated, we were able to relax and enjoy ourselves—the open-air bath in the Room was wonderful, and the meals were delicious. At breakfast, my companion had a slight headache, and the staff noticed even small gestures and kindly checked in on us. The hospitality was excellent. The large public bath at night was quiet enough to feel like we had it all to ourselves, though it was a little scary too (in a funny way).

  • 객실 및 어메니티4
  • 시설・설비4
  • 접객・서비스5
  • 식사5
  • 온천・목욕4
  • 만족도5

  • 2026. 7. 31.～
  • 2명 1개
  • [Non-smoking] Japanese-style Room (42 m²) with Open-air Onsen Bath
  • 조식 및 석식 포함

  시설에서의 답장

  Thank you very much for choosing Mori no Izumi as your Accommodation for your first trip to Atami and Izu. We also sincerely appreciate you taking the time to post such a heartwarming Review. While some parts of the building and Facility may show their age, we are truly relieved to hear that you were satisfied with the in-room open-air bath and our meals, and that you were able to relax and enjoy a restful stay. We are also grateful for your kind words regarding our service at breakfast, which greatly encourages our entire staff. As for the large public bath at night, we are pleased that you enjoyed its sense of luxury, but we apologize for making it feel a little unsettling. We will continue to improve the atmosphere so that you can feel even more at ease on your next visit. With each change of season, the scenery of Izu and Atami—and the seasonal flavors of our cuisine—offer new charms. We would be delighted to welcome you back as a couple whenever you wish to take a break from everyday life. All of us look forward to welcoming you again.

  모두 보기
• 5.00

  ミヨコ

  게시일: 2026. 8. 1.

  The hospitality was excellent.

  The meals were delicious. The bath was also great. It was quiet, and I was able to relax and take my time.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사5
  • 온천・목욕5
  • 만족도5

  • 2026. 7. 30.～
  • 2명 1개
  • [Non-Smoking] Classic Superior Twin / 37 sqm
  • 조식 및 석식 포함

  시설에서의 답장

  Thank you very much for choosing to stay at Mori no Izumi among the many Accommodations available. We would also like to express our sincere gratitude for taking the time out of your busy schedule to post such a wonderful Review. We are truly delighted that you gave us the highest rating in every category, from meals and baths to guest rooms and service, and all of our staff are deeply grateful. We are very pleased to hear that you were able to relax in our quiet setting; if we were able to help you unwind from your daily routine, nothing could make us happier. We will continue striving to further improve our services so that we can provide heartfelt hospitality that fully satisfies every guest. Please visit us again in a different season to soothe your everyday fatigue. All of our staff sincerely look forward to welcoming you again.

  모두 보기

  
  
  
  
  
  
  
  
• 3.00

  ベリテです

  게시일: 2026. 7. 29.

  I was looking forward to the open-air hot spring bath with free-flowing water, but

  The open-air hot spring bath in the Room was difficult for elderly guests to get in and out of. It would have been better if there were something to hold onto or a step inside the tub. The staff at check-in were unfriendly. The staff at check-out were very pleasant.

  • 객실 및 어메니티3
  • 시설・설비3
  • 접객・서비스2
  • 식사5
  • 온천・목욕2
  • 만족도3

  • 2026. 7. 27.～
  • 4명 1개
  • [Non-Smoking] Japanese-Modern Twin (38 m²) with Open-Air Hot Spring Bath (Free-Flowing from the Source)
  • 조식 및 석식 포함

  시설에서의 답장

  Thank you very much for choosing Mori no Izumi from among the many properties available. We also sincerely appreciate you taking the time, despite your busy schedule, to share your valuable feedback and comments. Regarding the open-air bath in your Room, we deeply apologize for the inconvenience and difficulty you experienced when moving to and from it. You pointed out that there was insufficient consideration for safety features such as handrails and steps (level differences) so that guests can bathe with peace of mind. We take your valuable feedback seriously and will use it as a reference going forward to ensure safer use. We are truly sorry that our staff’s response at check-in was unfriendly and made you feel uncomfortable. We should have welcomed you warmly at the start of your trip, but instead our service lacked consideration. We deeply regret this and will reinforce hospitality awareness and training for all staff. On the other hand, we were greatly encouraged by your kind words to our staff at check-out. We will share them with the staff member as strong motivation going forward. We will continue striving to be a Hotel where guests can stay comfortably from the bottom of their hearts by improving our services and enhancing our Facility. If you have another opportunity, we would be grateful if you would choose our Hotel when visiting Izu Kogen again. All of us look forward to welcoming you.

  모두 보기
• 5.00

  .....sue.....

  게시일: 2026. 7. 21.

  Family-friendly for guests with young children

  Thank you for all your thoughtful care and attention. We really enjoyed the lounge drink bar, the selection of alcoholic beverages, the complimentary ice cream service, and the all-you-can-drink option at dinner. The kids’ meal was more than enough to finish. Next time, we’d love to come back as a couple and relax at our own pace.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사5
  • 온천・목욕5
  • 만족도5

  • 2026. 7. 18.～
  • 4명 1개
  • [Non-Smoking] Japanese-Modern Twin (38 m²) with Open-Air Hot Spring Bath (Free-Flowing from the Source)
  • 조식 및 석식 포함

  시설에서의 답장

  Thank you very much for choosing Mori no Izumi from among many properties. We are delighted to hear that you and your family were able to relax and enjoy your stay. Thank you also for your kind words about our all-inclusive service. While we still have room for improvement, we will continue striving every day. We will take your feedback to heart and work as a team to make further improvements. We look forward to welcoming you back again.

  모두 보기
• 4.00

  タクモさん

  게시일: 2026. 7. 9.

  A quiet and relaxing Hotel

  The Accommodation had a somewhat refined, quiet, and relaxing atmosphere, and I was able to unwind. Breakfast was average, but at dinner I wanted to enjoy drinks at a leisurely pace; however, the seats were so close together that the loud voices of the guests on both sides bothered me. I couldn’t relax, which was very disappointing. Since there were few guests and plenty of seating available, I think it would have been more comfortable if a little more consideration had been given. Otherwise, I was satisfied.

  • 객실 및 어메니티3
  • 시설・설비4
  • 접객・서비스5
  • 식사4
  • 온천・목욕4
  • 만족도4

  • 2026. 7. 2.～
  • 2명 1개
  • [Non-Smoking] Classic Superior Twin / 37 m²
  • 조식 및 석식 포함

  시설에서의 답장

  Thank you very much for choosing Mori no Izumi from among many properties. We are truly pleased to hear that you were able to relax and enjoy your stay with us. We sincerely apologize for our lack of consideration regarding your seating during the meal. We arranged the seating so that everyone would be close to the drinks, but we regret that this prevented you from relaxing comfortably. We will take greater care to ensure this does not happen again. We kindly ask for your understanding.

  모두 보기
• 5.00

  荒くれぽん

  게시일: 2026. 7. 6.

  Take it easy.

  We had a very relaxing stay and truly enjoyed our time.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사5
  • 온천・목욕5
  • 만족도5

  • 2026. 7. 4.～
  • 2명 1개
  • [Non-Smoking] Classic Superior Twin / 37 sqm
  • 조식 및 석식 포함

  시설에서의 답장

  Thank you very much for choosing Mori no Izumi from among many facilities. We are truly delighted to hear that you had a relaxing and enjoyable stay. Your kind feedback encourages us to keep improving every day. All of our staff look forward to welcoming you again.

  모두 보기
• 4.67

  ノンレン

  게시일: 2026. 6. 26.

  I had a great time with my classmates.

  It was a trip with four college classmates. Two of us live in the Tokyo metropolitan area, I live in Hamamatsu, and another lives in the U.S., so we rarely get the chance to meet. We stayed here because we wanted to relax and catch up at an Onsen. The meals and the all-inclusive plan exceeded our expectations, and everyone was delighted. The only disappointment was finding a cockroach in our Room. We also enjoyed karaoke and table tennis, and next time I’d like to come with my family.

  • 객실 및 어메니티4
  • 시설・설비4
  • 접객・서비스5
  • 식사5
  • 온천・목욕5
  • 만족도5

  • 2026. 6. 21.～
  • 4명 1개
  • [Non-Smoking] <VILLA Building> Japanese-Style Room (10 Tatami Mats) / 42 m²
  • 조식 및 석식 포함

  모두 보기

  
  
  
  
• 3.67

  no non

  게시일: 2026. 6. 19.

  The surroundings and...

  The surroundings and the Onsen in the Room were excellent. We only had breakfast, but it was delicious. We stayed for two nights, but there were only two hangers in the Room and no cups for drinking water, which was inconvenient. My biggest complaint was an unpleasant odor. I wrote directly to the Hotel about it, but it was disappointing because the Onsen in the Room was otherwise outstanding.

  • 객실 및 어메니티3
  • 시설・설비3
  • 접객・서비스4
  • 식사4
  • 온천・목욕5
  • 만족도3

  • 2026. 6. 15.～
  • 1명 1개
  • [Non-Smoking] Japanese-Modern Twin (38 m²) with Private Open-Air Hot Spring Bath (Free-Flowing from the Source)
  • 조식 포함

  시설에서의 답장

  Thank you very much for choosing Mori no Izumi from among the many Accommodations available. Regarding the odor you pointed out, we recognize that ventilation was insufficient. We sincerely apologize for the inconvenience caused and offer our deepest apologies. Mori no Izumi is currently carrying out Facility renovation work, and we are reviewing amenities and other items as needed to ensure guest satisfaction. We take your feedback seriously and will use it to improve our Accommodation going forward. We kindly ask for your understanding.

  모두 보기

  
  
  
• 4.00

  じーたん17

  게시일: 2026. 6. 16.

  We had a relaxing stay.

  I checked in right around 3:00 PM, so I was able to relax at a very leisurely pace. The Onsen was also spacious and comfortable. Dinner was Japanese cuisine served course by course according to the menu, and I felt both the taste and portion size were just right. I also appreciated that most alcoholic drinks were available free of charge. Our Room was in the cottage building, but the hallway there seemed to have a slight musty smell. Also, the bed mattress was too firm for me, so it wasn’t very comfortable to sleep on. The atmosphere of the buildings and courtyard was wonderful, and being surrounded by forest was very soothing.

  • 객실 및 어메니티4
  • 시설・설비3
  • 접객・서비스4
  • 식사5
  • 온천・목욕4
  • 만족도4

  • 2026. 6. 14.～
  • 2명 1개
  • [Non-Smoking] Classic Superior Twin / 37 sqm
  • 조식 및 석식 포함

  시설에서의 답장

  Thank you very much for choosing Mori no Izumi from among many Facilities. We are truly delighted to hear that you had a relaxing and satisfying stay. We sincerely apologize for the inconvenience caused by the musty smell in the corridor of the villa building. We recognize that ventilation was insufficient and regret our lack of attention to detail. We will take greater care going forward, and we kindly ask for your understanding.

  모두 보기
• 5.00

  うさ魔女

  게시일: 2026. 6. 11.

  It was very relaxing.

  Thank you very much for taking care of us. I first visited with my mother three years ago and it became a favorite, and since then I have stayed here with my children and grandchildren. This time, I had the pleasure of staying with my husband. The Room with an open-air bath was comfortable and quiet, and the meals were delicious. The portions were just right—not the kind you often find at a Ryokan where there is too much to finish. As it was a weekday and there were fewer guests, we were able to relax in the large bath’s open-air area while gazing at the night sky. We also enjoyed the slow, peaceful time in the lounge and around the pond, which was truly soothing. After returning home, my husband even thanked me—he especially loved being able to fully enjoy drinks and said he really liked the open-air bath. The staff’s service was also very pleasant. This is an Accommodation we would definitely love to visit again.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사5
  • 온천・목욕5
  • 만족도5

  • 2026. 6. 8.～
  • 2명 1개
  • [Non-Smoking] Superior Twin (38 m²) with Open-Air Onsen Bath
  • 조식 및 석식 포함

  시설에서의 답장

  Thank you very much for staying at our Hotel. We are truly delighted that you have visited us many times—together with your mother, children, and grandchildren, and on this occasion with your husband as well. Your kind words of satisfaction regarding the Room with an open-air bath, the large public bath, our meals, and the lounge at our Facility are a great encouragement to our staff. The night sky from the open-air area of the large public bath is wonderfully soothing, and we would be very happy if this trip became a memorable one for both of you. All of us will continue striving to improve our services so that we may remain a Hotel loved by all our guests. We sincerely look forward to welcoming you again.

  모두 보기
• 3.50

  いっきゅうさんひとやすみひとやすみ

  게시일: 2026. 6. 7.

  It wasn’t what I expected.

  All the Hotel staff were kind, and I’m sorry to sound picky, but the bathroom sink wouldn’t drain, so I cleaned the drain myself. When that happens, it doesn’t feel comfortable using the cups or the kettle either. I guess it was my mistake choosing this place just because of cheap drinks.

  • 객실 및 어메니티3
  • 시설・설비3
  • 접객・서비스4
  • 식사4
  • 온천・목욕4
  • 만족도3

  • 2026. 6. 5.～
  • 2명 1개
  • [Non-Smoking] Classic Superior Twin / 37 sqm
  • 조식 및 석식 포함

  시설에서의 답장

  Thank you very much for choosing Mori no Izumi from among the many properties available. We sincerely apologize for the inconvenience caused by the poor drainage in your Room. We deeply regret our shortcomings in cleaning and maintenance. Going forward, we will review our cleaning procedures and further strengthen our attention to detail. We kindly ask for your understanding.

  모두 보기
• 4.17

  東京ウルトラマン

  게시일: 2026. 6. 7.

  Rain will wet your feet.

  The all-inclusive dining was great, but I got wet in the rain when going to the Room and when going to the bath.

  • 객실 및 어메니티3
  • 시설・설비3
  • 접객・서비스5
  • 식사5
  • 온천・목욕5
  • 만족도4

  • 2026. 6. 2.～
  • 1명 1개
  • [Non-smoking] Japanese-style room (42 m²) with open-air Onsen bath
  • 조식 및 석식 포함

  모두 보기
• 4.00

  桃ジャム美味しい

  게시일: 2026. 5. 31.

  A Great Success for the 60th Birthday Celebration

  Thank you for the message card celebrating my 60th birthday. We were very satisfied with both the food and the service. Thank you very much.

  • 객실 및 어메니티4
  • 시설・설비4
  • 접객・서비스4
  • 식사4
  • 온천・목욕4
  • 만족도4

  • 2026. 5. 29.～
  • 2명 1개
  • [Non-Smoking] Classic Superior Twin / 37 sqm
  • 조식 및 석식 포함

  시설에서의 답장

  Thank you very much for choosing Mori no Izumi from among many Facility options. We are truly delighted to hear that you were satisfied with the services we provide. We sincerely appreciate that you chose us for such a special milestone celebration—your 60th birthday. We hope you will continue to favor Mori no Izumi. All of our staff look forward to welcoming you again.

  모두 보기

  
  
• 5.00

  ゆうちゃんラガー

  게시일: 2026. 5. 21.

  Thank you for your support!

  We thoroughly enjoyed everything—the Onsen, sauna, karaoke, lobby drinks and snacks, and the drinks served at dinner. We will definitely stay again. Thank you very much.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사5
  • 온천・목욕5
  • 만족도5

  • 2026. 5. 19.～
  • 1명 1개
  • [Non-Smoking] Classic Superior Twin / 37 sqm
  • 조식 및 석식 포함

  시설에서의 답장

  Dear Mr./Ms. Yu-chan Lager, Thank you very much for staying at Izu Kogen Onsen Hotel Mori no Izumi. We are truly delighted to hear your kind words about our facilities and services, including our all-inclusive offerings. We will continue striving to provide excellent service, and we sincerely look forward to welcoming you again.

  모두 보기
• 3.67

  喜寿誕生日記念

  게시일: 2026. 5. 18.

  Anniversary

  I made a Reservation for a Room with an open-air bath to celebrate my 77th birthday, but we couldn’t arrange an anniversary surprise because the cake shop had closed. During dinner, a staff member came to offer congratulatory greetings, which was very nice. Thank you. I reserved a Room with an open-air bath, but the bath temperature was almost like cold water. When I checked in at the front desk, I was told that the valve had already been adjusted and not to touch it. I wanted to use the open-air bath right away, so this was disappointing. Even at night the temperature didn’t rise, so I opened the valve myself, but it still didn’t warm up much. I checked again in the morning; it was slightly warmer, so I used it then. It was very disappointing. I wish they had checked and managed the temperature properly.

  • 객실 및 어메니티4
  • 시설・설비4
  • 접객・서비스5
  • 식사5
  • 온천・목욕1
  • 만족도3

  • 2026. 5. 16.～
  • 2명 1개
  • [Non-Smoking] Superior Twin (38 m²) with Open-Air Onsen Bath
  • 조식 및 석식 포함

  시설에서의 답장

  Thank you very much for choosing our property for your important trip as a couple, and for celebrating such special occasions as a birthday and your 77th birthday celebration with us. We sincerely apologize for the inconvenience caused by the low temperature of the open-air bath in your room, despite your Reservation for a room with an open-air bath. We also deeply apologize that our explanation at check-in was insufficient and that we did not confirm the temperature adjustment. We take your feedback and comments seriously and will use them to improve our services going forward. Thank you again for your valuable feedback.

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