Citadines Namba Osaka 투숙객 리뷰 및 후기

(오사카부/오사카시) [전체 313개 객실]
종합 점수
4.42
좋다 (39)
  • 객실 및 어메니티
    4.67
  • 시설・설비
    4.46
  • 접객・서비스
    4.41
  • 식사
    4.14
  • 온천・목욕
    4.13
  • 만족도
    4.49
  • 5.00
    くみくみくみさん

    I was able to relax ...

    I was able to relax and enjoy a calm atmosphere. Breakfast was satisfying, and the bread was delicious, so I could dine in a relaxed setting. I would like to stay here again.

  • 4.60
    たぬぬこ

    Stay in a department store!

    Staying in a department store was a childhood dream come true. The areas where the cultural heritage has been carefully preserved blended beautifully with the newly renovated spaces, which were thoughtfully designed to evoke shopping and bespoke tailoring. Since the washing machine and microwave instructions were only available online, some parts were hard to understand and I was a bit confused at first, but it was refreshing to try overseas-made appliances I had never used before. Because the Room had only one window and it could not be opened, I felt a little uneasy when thinking about emergencies. It may be difficult for safety reasons, but I wish the window could open even just a little. The staff were kind and courteous. With many international staff and guests, along with the retro interior, it felt like staying in a Hotel from an old movie. The price is reasonable as well, so I would like to stay again.

  • 4.40
    バンボ紫

    A Valuable Stay

    This Hotel is wonderful, combining comfortable Rooms with the unique value of being housed in a former department store building.

  • 4.60
    大野珍太郎

    The Hotel is excellent! IKYU Restaurant is terrible.

    The Hotel is outstanding. Its exterior, interior, spaciousness, and overall atmosphere far exceed the photos. In my case, I made a dinner Reservation through IKYU Restaurant, but an unbelievable situation occurred: the IKYU Restaurant site canceled my Reservation without my consent (when I contacted their customer center, they said the IKYU Restaurant site can cancel a Reserver’s booking without prior notice and will not call the registered phone number). However, the manager responded with great care and support, and in the end that unexpected incident actually made our trip even more enjoyable.

  • 3.80
    古川龍子

    The last response ruined everything. I’m sad.

    The Room had high ceilings and felt much more spacious than in the photos. It was thoroughly cleaned, new, and very beautiful. By registering as a member, I was able to use early check-in and late check-out, which allowed me to relax. I was thinking, “I’ll stay here again next time,” but 45 minutes before checkout, the front desk called the Room phone in an angry tone and told me to check out quickly. (I had confirmed by phone in advance, and I was also told at arrival that checkout was at 12:00.) I asked them to confirm, but there was no apology and they were about to hang up. When I said, “Could you please confirm it now?” after a short pause they said “We’re sorry” in a harsh tone, sounding unhappy about it, and ended the call. At such a wonderful Hotel, I was shocked by the attitude and felt very sad. After that, someone else was at the front desk; nothing further happened, so I don’t know whether information wasn’t shared or if it was an individual issue. I think improvement is needed. Lastly, the Hotel itself was wonderful and I had a very relaxing stay. There is also an on-site museum annex, which was interesting as well!

  • 3.20
    もちもち部長

    The Facility itself is good...

    The Facility itself, housed in a historic building, was nice. However, there were various issues with the approach to the front desk. From both Kintetsu and the subway, you cannot enter from the nearest entrance; you can only enter from the farthest one. More than that, the entire area has an atmosphere like an Asian downtown neighborhood (including the people), which takes away from the feeling that you are about to stay at a proper Hotel. Perhaps it was originally a serviced apartment; there is no sense of welcoming Hotel guests, and there were no greetings such as “Welcome” or “Welcome back.” For long-term stays, it may be suitable since it is equipped with a microwave.

  • 4.20
    sano1656

    It was a very beautiful Hotel!

    The entrance, hallway, and each door were very clean and uplifting. The Room was also clean, spacious, and very satisfying! There was a microwave and cutlery in the Room, as well as an ice machine and water server just outside the Room—absolutely perfect. I will use it again!

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  • 1.67
    むい

    Unfortunately.

    The hotels booked through IKYU.com are usually reliable, so I had high expectations this time as well. First of all, there is no parking available. When I called to inquire, they half-heartedly said there is none and no partnerships either. During check-in, there was no explanation on how to use the elevator, which caused some confusion. Additionally, amenities for children were not provided. Although there is a play area for kids, it was disappointing that such amenities were missing. Of course, I should have checked these details in advance myself. While such issues are rare with other accommodations I've stayed at before, I'll make sure to confirm these points more carefully in the future.

  • 4.60
    tsuttomu

    A Hotel rebranded from Takashimaya

    Stayed for one night on a business trip. This was a repeat stay. A Hotel converted from a building that used to be Takashimaya, located between Nihonbashi and Ebisucho. The overall atmosphere of the building retains the charm of a classic, old-style structure, and it’s beautifully designed. All the rooms are new and comfortable, but it’s a bit disappointing that the bathroom is a 3-piece unit; it’s not an issue for solo use, though. Still, compared with Hotels around Shinsaibashi and Namba, the balance between quality and price feels reasonable, so I stay at this Hotel from time to time. For those who remember Osaka from 10–20 years ago, this area has changed dramatically; even at night there are many international tourists, and it has become a lively neighborhood.

  • 4.80
    atsutsuki

    Sightseeing in Osaka Minami

    I stayed here for one night while sightseeing in Osaka Minami. I wasn’t expecting that much, but in a word, it was wonderful. Just as the Reviews said, most guests were international travelers, but the Hotel staff were highly professional and provided pleasant service—exactly what you’d hope for. Above all, the historic building and Facilities were outstanding: dignified yet renovated and very clean. The location is also extremely convenient for exploring Minami—you can walk to Nankai Namba Station and Dotonbori, and Tsutenkaku is within walking distance as well. I also recommend the Takashimaya museum in the same building; it’s a great way to learn about its history. I heard they regularly hold a building tour once a month in collaboration with the Hotel and Takashimaya. I think this will become a very popular Hotel as more people discover it. Personally, Citadines Group Hotels are ones to keep an eye on. I’ll be back again. Thank you very much.

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  • 4.00
    tawawas

    A stylish Hotel

    Both the Hotel lobby and the Room had a very stylish interior. This Hotel is recommended for a girls’ trip. The Room had a microwave, plates, and cutlery, which was convenient because we could heat up food bought at a convenience store in our own Room. There is also a convenience store nearby. It’s about a 12-minute walk from Namba Station, so it’s not right by the station, but I think it’s a good Hotel for sightseeing in Dotonbori.

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  • 5.00
    やえこちゃん

    Drinking in the lounge

    This hotel features a lounge where guests can relax and enjoy tea or other beverages. It is equipped with a large refrigerator and tableware, allowing you to enjoy purchased groceries. In previous years, the lounge was usually quiet with few people, but this year it seemed noticeably busier. One concern was that while loud conversations are generally more common among foreign visitors than Japanese guests—particularly among Asian visitors—this year there were some individuals drinking alcohol and speaking loudly in the lounge, which made it difficult to relax. We kindly ask that intoxicated individuals refrain from using the lounge.

  • 5.00
    まあるせやま

    It was comfortable.

    It was very comfortable.

  • 5.00
    あんじぇりーな１２

    Takashimaya Annex

    I stayed at a Hotel in Namba for the first time. The exterior is very luxurious as it is part of the Takashimaya Annex. The interior is also beautiful. The Room was very spacious, allowing me to relax comfortably. It’s a perfect Hotel that I would love to stay at again!

  • 4.60
    pinoice

    Ideal for long-term stays.

    This Hotel, renovated from an Important Cultural Property, caught my attention. While preserving its original charm and atmosphere, the interior has been beautifully redesigned, creating a very pleasant ambiance. The amenities were sufficient, and having a microwave in the Room allowed us to enjoy food purchased from the nearby Kuromon Market in our Room. The Residence Lounge was well-equipped and seemed ideal for large families or group trips. However, I was concerned about the management of items in the refrigerator. Although it might be difficult to immediately dispose of unclaimed food items, there were expired products from over a month ago, indicating insufficient management. As for the bathroom setup with toilet, sink, and bathtub all in one space—I felt that separate facilities would have been more convenient.

  • 4.60
    メイうさぎ

    Check-in from 12:00 PM.

    I arrived at the Hotel at 12:00. I planned to leave my luggage at the front desk before going to a concert, but after completing the online registration, I was able to check in from 12:00. I could unpack, take a short break, and head out, which I really appreciated. On the 6th floor there is a free coffee machine and an ice maker, as well as a spacious sofa area, so you can relax outside your Room too. I didn’t have a chance to use it this time, but there was a microwave in the Room, which would be very useful for solo travelers.

  • 3.40
    まるぴょんぴょん

    There are only international guests.

    I didn’t meet any Japanese guests at all. All signage in the Hotel is in English, and the staff will speak to you in English first. I was worried it might be noisy, but once I was in the Room it was very quiet and relaxing. Amenities are minimal. The hair dryer is extremely loud, and I’d like to see this improved.

  • 4.00
    ハヤマ

    I had a comfortable stay.

    This time, I visited to enjoy Osaka's gourmet cuisine. Most of the guests were foreigners, and the front desk staff were also foreigners, but they were very friendly, courteous, and provided polite service. Next time, I would like to enjoy the Hotel's gourmet offerings as well. Thank you very much.

  • 2.60
    Taaiicchi

    The building is impressive, but the Facility is disappointing.

    Stayed in a Deluxe Twin Room. The interior and decor were lovely. However, there was only one small box of tissues, and it would have been better to have them in three locations: bedside, desk, and washroom area. For a Deluxe Twin Room, the TV screen was small, and despite being a new Hotel, the TV was not internet-connected (no Wi-Fi), so YouTube or Netflix could not be accessed, nor could smartphone mirroring be used—this was disappointing. The room's indirect lighting was too bright with no dimming option available. While the building itself is impressive, the Facility felt somewhat cheap. The air conditioning did not work efficiently. Periodically, there was a loud rumbling noise throughout the room that sounded like an earthquake tremor. Additionally, the height of the sofa table was too high for comfort.

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  • 4.00
    あおぽん

    Most guests and staf...

    Most guests and staff were foreigners. When I called the front desk from my Room, they spoke English. The scent in the Room and hallways also reminded me of Hotels abroad that I haven’t visited in a long time, which felt nostalgic. The Room was comfortable, but perhaps because the window glass was thin, I couldn’t sleep due to the loud noise of motorcycles repeatedly revving late at night. If you’re sensitive to noise, it’s better to avoid Rooms facing the street.

  • 4.80
    $はむはむ

    Highly satisfied (digital)

    Although it was a bit far from the station, I was very satisfied with the Hotel. The artwork inside the Hotel was very stylish, and the Room was very clean. Thank you very much.

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