Fufu Nara 투숙객 리뷰 및 후기

(나라현/나라시) [전체 30개 객실]
종합 점수
4.66
훌륭하다 (170)
  • 객실 및 어메니티
    4.78
  • 시설・설비
    4.63
  • 접객・서비스
    4.54
  • 식사
    4.66
  • 온천・목욕
    4.74
  • 만족도
    4.61
3.67
ゴールドコーストラブ

I used the facility ...

I used the facility for the first time on our wedding anniversary. The facility and the room were filled with the unique attention to detail that only Fufu can provide, and the spa treatment felt worth more than its price. However, the disappointing part was the pairing during dinner. The last red wine was served late, and I thought that at Fufu's level, it would be served in accordance with the meal, so I kept waiting, but it was not served, and I had to request it myself. In the end, it was served with the last rice and miso soup. It is common knowledge that red wine is generally served with meat, and I believe Fufu's serving staff should be aware of this. Of course, white rice and red wine do not pair well, and I ended the dinner feeling frustrated. Overall, there were many foreign staff members, and I felt that the overall operation was poor.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스2
  • 식사3
  • 온천・목욕4
  • 만족도3
  • 2024. 11. 23.～
  • 2명 1개
  • Precious Suite
  • 조식 및 석식 포함

시설에서의 답장

Thank you very much for choosing to stay with us at "Fufu Nara." We sincerely apologize for the delay in serving the pairing during your dinner. As you mentioned, the drinks are meant to be enjoyed as a pair with the meal, and the red wine should have been served with the grilled dishes. We have confirmed this with the staff in charge on the day and have provided further guidance on the timing of service and communication. We have shared your feedback with all staff and are committed to reviewing our operations to ensure that all guests can enjoy both their meals and drinks. We will continue to strive to provide service that is attentive to our guests' feelings, using your feedback as a source of improvement, and each staff member will cherish the spirit of "hospitality" to create a more comfortable and pleasant stay for our guests. We look forward to welcoming you again. Manager, Fufu Nara

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