Anniversary Celebration Inn: Villa Sora no Ue 투숙객 리뷰 및 후기

(시즈오카현/이토) [전체 3개 객실]
종합 점수
4.63
훌륭하다 (30)
  • 객실 및 어메니티
    4.67
  • 시설・설비
    4.60
  • 접객・서비스
    4.70
  • 식사
    4.57
  • 온천・목욕
    4.67
  • 만족도
    4.57
4.00
340ワタ

I was looking forward to enjoying the open-air bath in winter, so it left me with a disappointing impression.

This was my first stay since the Accommodation changed its name. I had expected the entire building to have been renovated, but it didn’t seem to have changed much. Although the balcony is spacious and appealing, I was concerned about being seen from guest rooms on the upper floors, and I felt that additional measures such as screens or partitions would be helpful. Also, the temperature of the open-air bath on the balcony was low. Even though I requested adjustments several times, it remained lukewarm until the end and I couldn’t warm up properly. Since I had been looking forward to enjoying an open-air bath in winter, this left a disappointing impression. In addition, having the washing area outdoors is tough on cold days; it was windy that day as well, and washing outside was quite difficult. It’s not easy to use comfortably in winter or on cold days. Dinner was more than we could finish; however, the sashimi and sirloin were delicious. As for service, although our young attendant still seemed inexperienced, they did their best to assist us, which was appreciated. We could clearly feel the Ryokan’s appeal through the scenery and hospitality, but there were also several disappointing points for winter stays—such as privacy concerns on the balcony, temperature control of the open-air bath, and the outdoor washing area. Especially for guests whose goal is to enjoy an open-air bath during colder seasons, improvements in these areas would likely lead to higher satisfaction.

  • 객실 및 어메니티4
  • 시설・설비4
  • 접객・서비스5
  • 식사4
  • 온천・목욕3
  • 만족도4
  • 2026. 3. 9.~
  • 2명 1개
  • Special Suite “Sora”
  • 조식 및 석식 포함

시설에서의 답장

Thank you very much for choosing our Accommodation from among many options, and for entrusting us with your important stay. We sincerely apologize that, due to temperature control of the open-air bath and the washing area environment during winter, we were unable to meet your expectations and caused you disappointment. We are especially sorry that although you came looking forward to enjoying the open-air bath in winter, it did not provide the level of satisfaction you had hoped for. We also deeply regret that we did not give sufficient consideration to your concerns about being seen from the balcony. As an Accommodation that should value guests’ privacy, we take this matter seriously. We will address your feedback as an important area for improvement. Even so, thank you very much for your kind words regarding our meals, views, and staff service. Thank you again for taking the time to share your feedback. Should you have another opportunity to visit, we will strive to welcome you in a better way.

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