Ishinoya Izunagaoka

시설에서의 답장

Thank you very much for choosing our Accommodation from among many options for this special trip to celebrate your beloved parents’ 80th birthday. We are also sincerely grateful that you took the time to share such a thoughtful review of your stay. We understand you selected the “Mino” Room, which is close to the front desk and can be reached without using the stone steps, in order to reduce the burden on your parents. We are truly delighted to hear that you were able to relax and spend time comfortably in the Room. Thank you as well for sharing your detailed impressions of the view from the rock bath, the atmosphere of the Room, and features such as installed handrails. While there may be some inconveniences due to the age of our building—such as sliding doors that can be difficult to open and close—we are deeply honored by your words that its charm and comfort outweighed any inconvenience. Those comments mean a great deal to us as an Accommodation with a long history. We are also relieved to hear that you were satisfied with both the baths and meals. In particular, we were delighted by what you shared about your mother enjoying her meal so much—saying it was “so delicious I could just keep eating”—and finishing almost everything. It is a great honor for us to have been able to help create such a wonderful family dining experience. Thank you very much for your kind words about our staff member who assisted you. Your praise for their service in Japanese and attentive care—and especially hearing that you would like to return “to see them again”—will be a tremendous encouragement. We will be sure to share your message with them. Before your stay, we spoke with you several times by phone regarding requests such as selecting a specific Room, dinner time arrangements, and decorations in the Room. Because this was an important celebratory trip, we wanted to support you as much as possible. Hearing that “the 80th birthday celebration became something truly wonderful” is our greatest joy. We will continue striving as a team to stay close to each guest’s precious moments and provide memorable stays. We sincerely look forward to welcoming you and your family again.