Suiran, a Luxury Collection Hotel, Kyoto 투숙객 리뷰 및 후기

(교토부/아라시야마) [전체 39개 객실]

종합 점수

4.31

좋다 (12)

객실 및 어메니티
3.58
시설・설비
4.00
접객・서비스
5.00
식사
4.42
온천・목욕
4.50
만족도
4.33

5.00
raoh_marriott
게시일: 2026. 9. 11.
We stayed on the Sui...
We stayed on the Suite Assigned Plan. Although some time had passed since our last visit, the staff remembered our previous requests, which showed truly wonderful hospitality. From 5:00 pm to 7:00 pm, the Arashiyama Delight is held for all guests. You can enjoy a free-flow of champagne while taking in views of the Hozu River, Arashiyama, and the Japanese garden—this was exceptional. The Presidential Corner Suite is a fantastic Room with panoramic views of the Hozu River, Arashiyama, and the Japanese garden, and the private open-air Onsen-style bath was also outstanding. We’re grateful for this rare opportunity to stay in this Room through IKYU. We would love to return again. Thank you very much!
- 객실 및 어메니티5
- 시설・설비5
- 접객・서비스5
- 식사5
- 온천・목욕5
- 만족도5
- 2026. 8. 17.～
- 2명 1개
- Suite Room (Room type assigned on arrival: Twin or King) [Non-smoking]
- 조식 포함
4.83
ユウリママ0601
게시일: 2026. 9. 6.
A Luxurious Space
Traveling with my two lively daughters, I’m sure we caused some inconvenience at times, but this was such a wonderful Accommodation that we’re certain to return. Above all, the staff were outstanding!! From the warm welcome, everything—breakfast, the private Onsen, Suiran Delight, and the rickshaw Shuttle Service—became a wonderful memory. Our 10-year-old eldest daughter was truly moved and said she’ll definitely work hard so we can stay here every year (lol). We will be back again. Thank you very much.
- 객실 및 어메니티4
- 시설・설비5
- 접객・서비스5
- 식사5
- 온천・목욕5
- 만족도5
- 2026. 8. 31.～
- 3명 1개
- Tsuki no Oto – Superior Twin Room [Non-Smoking]
- 조식 포함
4.83
green*_*
게시일: 2026. 8. 4.
They provided attentive, detailed service.
It was a truly wonderful Hotel. Not only the Onsen, but also the Room interior and the restaurant atmosphere blended Japanese elements with a touch of elegance, and we thoroughly enjoyed the luxurious setting. During our stay, we needed to visit a hospital, and the staff kindly found one for us and promptly arranged a taxi, which was a great help. Thank you very much. We would love to stay again.
- 객실 및 어메니티5
- 시설・설비4
- 접객・서비스5
- 식사5
- 온천・목욕5
- 만족도5
- 2026. 8. 2.～
- 2명 1개
- Yuzuha Deluxe Twin with Open-Air Onsen Bath [Non-Smoking]
- 조식 포함
시설에서의 답장
Thank you very much for sharing your kind feedback about your stay. We are truly delighted to hear that you had a comfortable time, and all of our staff are very pleased. Thank you also for your compliments on the Room furnishings and the restaurant atmosphere. We would be happy if you felt both the calmness and elegance of Japanese style. We understand that you visited a hospital during your stay, and we were very concerned about your condition. We are relieved that we were able to assist you in some way. We sincerely wish you a speedy recovery after returning home. All of our staff look forward to welcoming you again. Thank you very much.
4.00
トミ吉
게시일: 2026. 8. 2.
Birthday Visit
I chose a room with an open-air bath. The bath was nice, but it was disappointing that there was no view at all. Also, the amenities were limited. Since this is a luxury Hotel, it would be better to provide branded amenities. There was bar soap at the sink, but it wasn’t convenient because it couldn’t be used immediately after pressing and took extra effort.
- 객실 및 어메니티3
- 시설・설비4
- 접객・서비스5
- 식사4
- 온천・목욕4
- 만족도4
- 2026. 7. 31.～
- 2명 1개
- Yuzuha Deluxe Twin with Open-Air Onsen Bath [Non-Smoking]
- 조식 및 석식 포함
시설에서의 답장
Thank you very much for choosing our Hotel. We are truly delighted that you stayed with us on such a special occasion as your birthday, and all of our staff are grateful for the opportunity to welcome you. At the same time, we sincerely apologize that there were aspects of your stay you did not fully enjoy. Although you stayed in a Room with an open-air bath, we regret that we did not meet your expectations regarding the view. Our Rooms with open-air baths are designed with privacy in mind; however, for guests who prioritize the view, we will work to improve our process so that we can confirm preferences in advance and guide guests to a Room where they can better enjoy the scenery. Thank you also for your feedback regarding amenities. As a luxury Hotel, we should provide quality and selection that fully satisfy our guests, and we take concerns about difficult-to-use pump dispensers and insufficient amenities very seriously. We will review within the Hotel how amenities are provided so they can be used immediately, as well as consider introducing higher-quality branded amenities. We deeply regret that we were unable to deliver a truly fulfilling experience for your birthday celebration; however, we take your comments sincerely and will continue striving to provide hospitality worthy of your praise. We look forward to welcoming you again, and all of our staff sincerely hope to see you soon.
2.83
ス-さんです。
게시일: 2026. 6. 23.
The delicious dinner was truly soothing.
I was really looking forward to dinner. It was extremely delicious. However, choosing a Room with an open-air bath was a mistake. The water felt slippery, and when I got out of the bath I slipped on the stone floor and fell, hitting both knees and my calves. I ended up with large bruises over my calves, and they have become scars that will never fade. I’m very sad. Please, I’m asking you—handrails are necessary. If an elderly person were to hit their head, it could be very serious. I will not stay at this Hotel again, because I don’t want to risk getting another permanent scar like this. That said, the dinner was delicious and the staff were friendly and smiling, so I may come back for a meal in the future. Thank you very much for your hospitality.
- 객실 및 어메니티2
- 시설・설비1
- 접객・서비스5
- 식사5
- 온천・목욕1
- 만족도3
- 2026. 6. 17.～
- 1명 1개
- Yuzuha Deluxe King Room with Open-Air Onsen Bath [Non-Smoking]
- 조식 및 석식 포함
4.00
一休瑠璃色
게시일: 2026. 5. 24.
We might be happy to welcome guests from overseas.
The greenery and breeze of Arashiyama are wonderfully refreshing. Enjoying coffee on the terrace is pure bliss. Their response after I requested an air purifier was excellent. The meals were delicious for both dinner and breakfast, though the red miso soup with wakame was a bit disappointing. Having champagne in a separate building before dinner, served with snacks, was a nice touch. Overall, considering the Room design and layout, I felt it might be especially enjoyable for international guests.
- 객실 및 어메니티3
- 시설・설비4
- 접객・서비스5
- 식사4
- 온천・목욕4
- 만족도4
- 2026. 5. 21.～
- 1명 1개
- Tsuki no Oto – Superior Twin Room (Non-Smoking)
- 조식 및 석식 포함
시설에서의 답장
Thank you for sharing your feedback about Suiran, a Luxury Collection Hotel, Kyoto. We were delighted to hear that you enjoyed your stay while feeling the greenery and breeze of Arashiyama. We are also pleased that you found your coffee time on the terrace “blissful.” It is truly encouraging to know it became a moment of calm and relaxation for you. Thank you as well for your kind words regarding our response after your request for an air purifier. While we are glad you enjoyed both dinner and breakfast, we sincerely apologize that the wakame in the red miso soup was disappointing. We will share your comments with the relevant team and work to better meet expectations. We are also happy to know you enjoyed the champagne served in a separate building before dinner, along with the accompanying snacks. We will continue striving to provide everyone with a comfortable and安心 stay by further refining our service and hospitality. We hope you will choose Suiran again for your next visit to Arashiyama, Kyoto.
5.00
BeachCam
게시일: 2026. 5. 22.
It was a great accommodation.
The stay exceeded my expectations. This is a high-quality Hotel, recommended for travelers who want to indulge a little and truly relax. I made a Reservation for a standard Room through IKYU, then contacted the Hotel and upgraded to a Room with an open-air bath—highly recommended. Both dinner and breakfast were beautifully presented and delicious, and the service timing was excellent. We changed the rickshaw plan from the bamboo grove to a town tour starting from the Hotel; the driver’s conversation was enjoyable, they took photos for us, and it felt well worth the additional fee. From the evening champagne service through checkout the next day, we were able to spend quiet, unhurried time throughout our stay.
- 객실 및 어메니티5
- 시설・설비5
- 접객・서비스5
- 식사5
- 온천・목욕5
- 만족도5
- 2026. 5. 11.～
- 2명 1개
- Tsuki no Oto Superior Twin (Non-Smoking)
- 조식 및 석식 포함
시설에서의 답장
Thank you very much for staying at Suiran, a Luxury Collection Hotel, Kyoto, and for your exceptionally kind words. We are truly delighted to hear that your stay exceeded your expectations. We are especially pleased that our suggestion to upgrade from a standard Room to a Room with an open-air bath proved to be a worthwhile recommendation for your trip. Thank you as well for sharing that you fully enjoyed relaxing in your Room and savored both dinner and breakfast—appreciating not only the flavors but also the presentation. We also appreciate your positive feedback regarding the timing of meal service, which encourages us greatly. We are also glad you changed your rickshaw plan to “from the Hotel to the bamboo grove and around town,” enjoyed the driver’s stories, took photos, and felt it was worth the additional fee—it's wonderful to imagine those moments becoming lasting memories of your journey. From our evening champagne service through check-out, we are pleased you were able to spend a quiet and relaxing time with us. We will continue refining our service so that guests can choose us with confidence as a high-quality Hotel. We sincerely look forward to welcoming you back again at Suiran for another restful stay.
3.00
グルぐるぐるめちゃん
게시일: 2026. 2. 21.
Meals
The meal was disappointing...
- 객실 및 어메니티2
- 시설・설비3
- 접객・서비스5
- 식사1
- 온천・목욕5
- 만족도2
- 2026. 2. 19.～
- 2명 1개
- Yuzuha Deluxe Twin with Open-Air Onsen Bath [Non-Smoking]
- 조식 및 석식 포함
4.67
Hide3k
게시일: 2026. 2. 2.
The location along t...
The location along the Arashiyama and Hozugawa River is wonderful, and we were able to enjoy a quiet time surrounded by nature. The interior has a calm atmosphere, offering a space where you can feel the unique charm of Kyoto. During our stay, we took a rickshaw from the Accommodation. The guide carefully explained Arashiyama’s scenery and history, and it was memorable to enjoy the area from a different perspective than on foot. Together with our stay, it became a special experience. I felt this Accommodation is perfect for those who want to enjoy sightseeing while also valuing time to relax at the Hotel.
- 객실 및 어메니티3
- 시설・설비5
- 접객・서비스5
- 식사5
- 온천・목욕5
- 만족도5
- 2025. 12. 4.～
- 2명 1개
- Tsuki no Oto Superior Twin (Non-Smoking)
- 조식 및 석식 포함
3.83
こうこうこ
게시일: 2026. 1. 4.
There are still some details to be improved.
The amenities are too few, and there was no face wash. While focusing on Japanese style, the concept seems off—bathroom doors should open automatically. The front desk bathroom is too narrow, making it uncomfortable to use. It's unacceptable that there are no electric vehicle chargers, especially in Kyoto. All parking spaces should have 200-volt chargers installed, with at least two fast chargers of 150 kW in one area. Not having car chargers nowadays feels outdated. No car charger, narrow bathrooms that don't open automatically—it all feels old-fashioned. Room wear is needed; sleeping in a yukata is uncomfortable and cold. Electric blankets should be available for rent—other hotels provide them. For example, Roku Kyoto offers free parking and charging services. Most luxury hotels offer such amenities as standard; however, this Hotel lacks proper bathrooms and amenities and doesn't even provide EV charging facilities. Hotels like Shisui in Nara also fall short on these aspects of being a luxury hotel; it makes me not want to return despite the good service from staff—the female staff were all very kind and charming. While maintaining Japanese aesthetics is important for a high-end Hotel under Marriott's name, improvements are necessary. Additionally: - There aren't enough trash bins or tissues provided; the trash bins are too small to be practical. - The hairdryer provided was too heavy to use comfortably.
- 객실 및 어메니티2
- 시설・설비2
- 접객・서비스5
- 식사5
- 온천・목욕5
- 만족도4
- 2026. 1. 2.～
- 2명 1개
- Yuzuha Deluxe Twin with Onsen Open-Air Bath [Non-Smoking]
- 조식 및 석식 포함
4.83
N.1953
게시일: 2025. 12. 17.
Thank you very much.
It felt just like being at home. The warm hospitality made everything truly satisfying.
- 객실 및 어메니티5
- 시설・설비5
- 접객・서비스5
- 식사4
- 온천・목욕5
- 만족도5
- 2025. 12. 14.～
- 2명 1개
- Yuzuha Deluxe Twin with Onsen Open-Air Bath [Non-Smoking]
- 조식 및 석식 포함
4.83
@ynn
게시일: 2024. 11. 18.
The staff were warm ...
The staff were warm and made for a healing time. It is the perfect location for sightseeing in Arashiyama! This time, it was with my husband on a business trip, but next time, I would like to bring my parents, children, and friends, as it is a highly recommended place.
- 객실 및 어메니티4
- 시설・설비5
- 접객・서비스5
- 식사5
- 온천・목욕5
- 만족도5
- 2024. 11. 15.～
- 2명 1개
- Yuzuha Onsen Deluxe Twin with Open-air Bath [Non-smoking]
- 조식 포함