- 홈
- 전국
- 남관토 (도쿄 이외)
- 가나가와 (하코네 이외)
- 가와사키
- Hotel Molino Shin-Yurigaoka
- Hotel Molino Shin-Yurigaoka 리뷰
- Candie17님의 후기
Hotel Molino Shin-Yurigaoka 투숙객 리뷰 및 후기
- 객실 및 어메니티4.27
- 시설・설비4.22
- 접객・서비스4.22
- 식사4.10
- 온천・목욕3.80
- 만족도4.22
Disappointed with the staff’s service.
Based on the positive Reviews, I was looking forward to my stay, but it was completely disappointing. There was a self check-in machine at the front desk, so I used it. Even though there were two staff members at the front desk, they didn’t look up or greet me. I also checked out using the machine, and again there were two staff members at the front desk who didn’t look up or even say “thank you.” I stayed here for my daughter’s entrance exam, but only on this day the room rate was set very high. My impression is that while they are business-minded, they lack hospitality—very disappointing. Is this what happens when there are no other Hotels nearby? We stayed at various Hotels for my daughter’s exams, but I have never experienced a Hotel where all staff were this unresponsive.
- 객실 및 어메니티2
- 시설・설비2
- 접객・서비스1
- 식사3
- 온천・목욕1
- 만족도1
- 2026. 2. 13.～
- 2명 1개
- [Non-Smoking] Standard Double Room
- 조식 포함
시설에서의 답장
We sincerely apologize that, despite your choosing our Hotel from among many, we were unable to meet your expectations. Although you stayed with us for the important occasion of your daughter’s entrance exam, we deeply regret that our front desk staff’s response caused you discomfort. Even when using the self check-in machine, it is only natural that our staff should welcome and see off every guest with genuine care. We take your comments very seriously, will share them with all front desk staff, and will thoroughly reinforce our service training. We also regret that we caused you to feel distrust regarding the Accommodation Fee. While our rates are set according to demand, we take your feedback seriously and will strive to provide service and hospitality worthy of the price. We will continue making improvements so that guests feel they receive value beyond the cost. Thank you very much for taking the time to share your honest feedback. We sincerely wish your daughter every success in her entrance exam.