Akasawa Geihinkan 투숙객 리뷰 및 후기

(시즈오카현/이토) [전체 15개 객실]
종합 점수
4.59
훌륭하다 (110)
  • 객실 및 어메니티
    4.62
  • 시설・설비
    4.65
  • 접객・서비스
    4.41
  • 식사
    4.55
  • 온천・목욕
    4.79
  • 만족도
    4.51
  • 4.33
    ZZG

    The luxury feels authentic, but the hospitality could be improved.

    I stayed one night at Akazawa Geihinkan the other day. The welcome on arrival was excellent, and I felt warmly received—an enjoyable start. The Facility is truly wonderful. It’s in a quiet, secluded location, and the interior is elegant wherever you look. The sense of luxury really comes through. The meals were above average and felt lavish in both presentation and content, but to be honest, they fell just short of being fully satisfying. It was a little disappointing that the main dish—fried spiny lobster—was gone in just a couple of bites. On the other hand, the service did not reach the level I expected. The sweets in the lounge were quite underwhelming in quality, and drink refills were slow to come. The restaurant has many staff from overseas; however, their service skills did not feel fully polished, and their language and mannerisms came across as inexperienced. It was a shame that I didn’t strongly feel the kind of hospitality you expect from a Ryokan. I hope more effort can be put into training and education. At departure as well, staff simply watched while we loaded our luggage into the car without offering any help at all, which was honestly disappointing. Also, our Room (first floor) had severe humidity that didn’t improve even with the air conditioner on. The futon also felt damp, making it hard to fall asleep. The Onsen was outstanding. In particular, the open-air bath had a reclining section where you can lie back and relax while looking out over a beautiful garden—it was truly wonderful. Even so, overall it was a good stay. If service and Room humidity are improved, I think this would be an Accommodation I could confidently recommend.

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  • 4.83
    AHIMSA

    We had a wonderful time as a family.

    We stayed for two nights and enjoyed a great time as a family, with Facilities such as bowling available.

  • 5.00
    ただす

    Definitely coming back.

    I have been an IKYU Diamond member since before COVID, with two regular Accommodations—one in Ito and one in Enzan—and I had been looking for another place I would want to return to. It was hard to find one. At last, I found Akazawa Guest House. It’s an Accommodation you’ll want to visit again and again. My companion had a blister from sandals, but after soaking in the deep ocean water several times, we were amazed to notice on the third day that it had healed. Akazawa Spa is free of charge, and what I especially loved was that the private sauna is also free. We had so much fun with bowling, billiards, darts—everything—that staying two nights was absolutely worth it. Of course, the staff were wonderful as well. The foreign staff member who served our meals had a lovely smile, spoke excellent Japanese, and made our conversations truly enjoyable. We will be back again—thank you in advance for your continued hospitality next time.

  • 2.50
    ピピさん66

    We are truly sorry.

    I’m not sure what to say… My impression is that when management is taken over by someone without a clear philosophy or ideals, even the finest property can end up becoming such a poorly run Accommodation. The guesthouse itself was comfortable. The proprietress who used to welcome us is no longer there, and there seem to be fewer well-trained staff than before. Still, the hospitality remained, and we were able to spend our time comfortably. One of the main reasons for using the guesthouse is Akazawa Spa. I remember being deeply impressed on my first visit—having lived in Europe—thinking, “There’s a truly authentic thalassotherapy Facility like this in Japan?” I looked forward to it every time. But this time it felt like it had turned into “a public bath? No—a kids’ pool??” Children who aren’t even out of diapers yet were shouting and splashing around on inflatable rings. The counter-current walking bath had become their “lazy river,” which left me speechless. Perhaps the new management doesn’t even know what “thalassotherapy” is. It would be genuinely embarrassing if overseas guests thought, “So this is Japan’s thalassotherapy?” Please do not use names like “thalassotherapy” or “spa” for this Facility. I was so angry I even felt like saying, “If it’s going to be like this, you might as well tear it down.” The on-site “Deep Sea Lounge” was even worse. A large group of tattooed people held an extended drinking party while monopolizing the darts indefinitely (and they may not even have been staying here—anyone can easily get in). Meanwhile children were running around shouting; the floor was covered with food crumbs; and tables were piled with half-finished cups of drinks. It’s nothing more than a kids’ room. In the past, the guesthouse grounds were comfortable as an “adult space.” Now these Facilities are available free of charge to Hotel guests as well, and everything has completely changed. It also seems that at some point the guesthouse became “kids OK.” Before long, I fear service will decline and prices will drop further, turning it into a disappointing Ryokan where children run around screaming. It was one of my favorite Ryokan—alongside Asaba in Shuzenji—which makes this all truly heartbreaking. Has it become a half-baked pseudo-luxury Ryokan? I can understand why IKYU ratings have dropped so sharply. Unfortunately, if things continue in their current direction, I will never stay here again—and I’m sure others who knew what it used to be like won’t return either. I’m simply devastated beyond words.

  • 2.50
    ピピさん66

    Truly disappointing.

    I hardly know what to say… My honest impression is that when management is taken over by someone without a clear philosophy or ideals, even the finest property can end up feeling like such a poorly run Accommodation. The guesthouse itself was comfortable. The proprietress who used to welcome us is no longer there, and neither are the well-trained staff. Still, some hospitality remained, and we were able to spend our time comfortably. One of the main reasons we use the guesthouse is Akazawa Spa. The first time I came here, I was deeply impressed—having lived in Europe—by how authentic the thalassotherapy facilities were, thinking, “I can’t believe Japan has a place like this.” I looked forward to it every visit. But this time it had transformed into something like a public bathhouse… or even a kids’ pool?? Children still in diapers were shouting and splashing around on inflatable rings. The counter-current walking bath had effectively become a “lazy river” for kids on floats—I was stunned. Perhaps the new management doesn’t even know what “thalassotherapy” is. It would be truly embarrassing if overseas guests thought, “So this is Japanese thalassotherapy?” Please do not use names like “thalassotherapy” or “spa” for this Facility anymore. I was so frustrated I even felt like saying, “If this is what it’s become, you might as well tear it down.” The on-site Deep Sea Lounge was even worse: large groups of tattooed people drinking heavily while monopolizing the darts endlessly. In the past, the guesthouse grounds felt like an adults-only space and were very relaxing. Now these Facilities are available free of charge to Hotel guests as well, and everything has completely changed. It also seems that at some point the guesthouse became “children OK.” Before long it may lower its service level and prices and turn into a disappointing Ryokan where children run around shouting. It used to be one of my favorite Ryokan—alongside Asaba in Shuzenji—which makes this all the more heartbreaking. Is it going to become just another half-hearted “luxury-like” Ryokan? I can understand why its rating on IKYU dropped so sharply. Unfortunately, if it continues in its current direction, I will never stay here again—and I’m sure many people who knew what it used to be will not return either. I’m truly disappointed beyond words.

  • 4.00
    kaz388

    This is my first visit back in 10 years.

    This was my first return visit in 10 years. Children are now allowed to stay, so this time I visited with my child. Previously, a crisp, kimono-clad proprietress welcomed us, but it seems the management has changed and various updates have been made. The elegant, guesthouse-like atmosphere remains unchanged. What stayed with me from 10 years ago was how delicious the meals were. I came back expecting that—and with very high expectations—but they more than delivered. Not only was everything flavorful, the quality of the ingredients, presentation, number of dishes, and portion sizes were all outstanding—truly perfect. The large public bath was also much the same: almost like having it to ourselves, allowing us to spend a quiet and luxurious time. Thank you very much.

  • 5.00
    米麦

    Regarding the Accomm...

    Regarding the Accommodation, we were very satisfied with everything—the food, the Onsen, the Room, and the staff. Since this was our first stay, we can’t compare it with how it was before, but we feel the renovation is more than sufficient. As others have mentioned, when we entered the Room there was indeed a noticeable “lived-in” home-like smell. Preferences vary so this may be difficult to address, but using incense might help. While some parts of the Accommodation do show their age, it felt clean overall, and having plenty of linens was very helpful. Each dish was carefully prepared; there was plenty of food and it was all delicious. We were also very happy that they made rice balls from the leftover rice as a late-night snack. The person who served us worked hard to explain each item and clear and set dishes—thank you very much. Perhaps because there are only 15 rooms, we rarely ran into other guests and were able to relax at a leisurely pace. As for the other Facility areas, since they are used by many different people, impressions will likely vary depending on which Facility you use. Once you step outside the Accommodation area into other facilities, it helps to think of them as separate; otherwise you may notice many things that stand out.

  • 4.83
    moru15

    It exceeded my expectations.

    This was my first stay, and the Room, bath, and meals were all beyond my expectations—wonderful, and I enjoyed it thoroughly. The meals in particular, both dinner and breakfast, were carefully prepared with delicate seasoning that suited my taste. The Room was easy to use and had a luxurious feel, and the open-air bath also had a great atmosphere. However, the spa felt like a pool for small children, so I couldn’t relax there, which was disappointing. Since the Facility is otherwise excellent, I would appreciate it if you could reconsider the usage rules and conditions. Overall I liked it very much and would like to visit again. Thank you very much.

  • 5.00
    はまじのおなら

    It made me want to stay here again.

    From Tokyo, we took the Odoriko No. 1 departing at 9:00 and arrived at Izu-Kogen around 11:00. We used the free Shuttle Service bus at 11:30 and stayed at Akazawa Geihinkan. Even before check-in, we could leave our luggage. We planned to go to the Pleasure Arena first, but there wasn’t a convenient bus time, so they kindly drove us there in an Alphard. The kids were thrilled—thank you very much. The Pleasure Arena was hot, so I recommend securing a spot on a bench with fans or air conditioning. With trampolines and slides, we lost track of time playing with the kids, felt like children again, worked up a sweat, and had an amazing time. After that we checked in. Not only was the Room wonderful, but the space was so quiet it made us forget all the earlier bustle. The corridor leading to the Room—just the right length—had a great atmosphere and made us feel truly pampered. Dinner started at 18:00. Mostly Japanese cuisine, and everything was delicious! The portions were more than enough even for an adult man, yet it didn’t feel heavy—perfect. The private dining room was also spacious and very comfortable. Perhaps because there are only a few Rooms, we hardly ran into other guests in the large public bath area either. We could relax and fully enjoy both the deep ocean water baths and the sauna. It made us want to come back again. My only regret is that all carts were already taken so we couldn’t rent one. If possible, I would appreciate it if you could keep a few available specifically for Geihinkan guests as an improvement request. Thank you in advance.

  • 4.83
    マディーニ

    A Memorable and Wonderful Stay

    I had long wanted to visit Akazawa Guest House, and this time I was able to stay there with my son and his wife. The exterior is wonderful, but once inside, I was amazed to see platinum used throughout the walls and other details. It was a beautiful space with clear attention paid to every element. The pampas grass in the courtyard was especially memorable, and we were able to relax and enjoy a peaceful break from everyday life while feeling the charm of the season. Everything—the Room, the meals, and the atmosphere throughout the Accommodation—was of course excellent, but what stayed with me most was the warm hospitality of all the staff. My daughter-in-law is pregnant, and they kindly accommodated our requests in advance with great care. They prepared extra pillows in our Room and thoughtfully adjusted her meals as well, which we truly appreciated. In particular, the staff member who served our meals had such a lovely smile. Their service was both attentive and genuinely warm, which made us feel very at ease. The staff member who took photos for us also went beyond what we asked for, discreetly looking out for us so we could enjoy ourselves even more. Their thoughtfulness meant a lot to us. Of course it is an exceptional space with a sense of luxury, but even more than that, I felt that the detailed and heartfelt hospitality of everyone working there makes this Accommodation even more special. I am truly happy that we were able to spend such precious family time at Akazawa Guest House. On our way home, my son’s family and I said to each other, “Let’s come again.” Thank you very much for giving us such a memorable stay. We would love to visit again.

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  • 4.67
    プテラポット

    Second Visit

    This was our second stay, and it was excellent again. The room attendant who assisted us this time, as well as the foreign female staff member (and the Japanese female staff member) who served us during meals, provided very pleasant service, making this trip even better than the last. This may not be related to the Accommodation, but it was disappointing that the arena (play area) was not air-conditioned and felt like a sauna, and that cleanliness had declined.

  • 3.67
    lillian

    Family Trip

    The open-air bath was great, but I wouldn’t really recommend the dinner.

  • 5.00
    3menパパ

    The best stay I’ve ever had!!

    Because the number of parties allowed to stay seems limited, we hardly ran into anyone, and the bath was empty too, so we could relax and unwind. Everything was clean, and the service was attentive in every detail. The meals are very delicious but quite large even for adults, so I think it would be tough unless you arrive really hungry. For that reason, I wouldn’t recommend having soda or alcoholic drinks with carbonation alongside the meal! Enjoy the pure flavors of the food with tea and water instead! Also, when you stay here, you basically don’t have to pay Facility fees for nearby amenities, so whether you have kids up to around junior-high age or are traveling as adults only, you can enjoy bowling, spa facilities, an indoor amusement area, and more—all indoors—so it’s fun regardless of the weather!! Absolutely amazing!! We’ll definitely be back!! Please give it a try at least once!!

  • 4.67
    寛ぎたいさん

    Disappointed by the noisy facilities.

    This was my first time staying at the Guest House, though I have used the spa before. At that time, it was for adults only and I could relax, but this time families with small children were also using it, which ruined the image of a quiet adult-oriented Facility and left me disappointed. If you are promoting it as an attached Facility of the Guest House, wouldn’t it be better to refrain from allowing children to use it? I also visited the children’s play land, but it felt somewhat half-baked and not very appealing; I felt it would be more valuable to turn that area back into a pool as it used to be.

  • 2.83
    comes

    This Accommodation is different from before and requires a willingness to compromise.

    I have stayed here before, back when it was operated by the previous management company. I was aware that the operator has changed, and since I have stayed at several other Accommodations run by the same company, I actually arrived with high expectations. To put it simply, compared with before, it now feels like an Accommodation where you need to adjust your expectations. First, I arrived about 10 minutes before the 3:00 PM check-in time, but there were no staff at the drop-off area. Even after entering the front desk area, there were no staff members present. In addition, there was noticeable trash and debris on the lobby floor, which was disappointing as a first impression upon arrival. As I had stayed here previously, I declined an explanation of the building. However, throughout this stay—including dining—I felt it would be better not to expect much in terms of service. On the other hand, as for the building itself, guest rooms, large public bath (onsen), and deep ocean water baths: because they were built to a very high standard by the original operating company, their appeal remains unchanged even now. The physical aspects of this Accommodation are still something I can recommend. That said, as someone who knew Akazawa Geihinkan in its earlier days, my impression is that even the quality of service has changed significantly. Precisely because this Accommodation has such excellent facilities and amenities (hardware), I hope that service—including hospitality and cleaning—will once again rise to a level worthy of them.

  • 2.33
    STELLA49

    Differences Before and After the Renovation

    I visited several times before the renovation, and this was my first visit since the renovation… but… First of all, the customer service was extremely sloppy… (all by the same staff member). - The chopstick sleeves were left in plain sight and never collected until the end. - Because they prioritized efficiency in deciding who to serve first, someone with no sense of proper etiquette handled it. - I don’t mind that there’s no valet service, but guests have to carry their own luggage. …Honestly, it felt like amateurs were running the place. The one saving grace was a Chinese staff member with short hair working in the morning. She worked hard and was polite—others should learn from her. More than anything, foreign staff are doing their best, which makes me want to support them. A young Japanese male staff member also tried hard and remained polite even though he seemed unsure. So this is what the Guest House is like now… If writing this leads to any change, I’d consider coming again… that’s how I feel. Compared with someone who acts overly pretentious and “used to it,” I find foreign staff who work sincerely—even if they make mistakes—feel much warmer.

  • 4.83
    カーブス仲間

    The meals are outstanding!

    The Room, meals, bath, and staff were all very satisfying for adults. If I had to mention one concern, the wonderful thalasso pool at Akazawa Spa felt like a kids’ summer vacation pool, so it was hard to relax. From 8/1, young children were also allowed in, and many needed float rings and were playing in the lazy river. Since the Room and meals provided such a relaxing and satisfying time for adults, I couldn’t help wishing Akazawa Spa had remained a space where adults could unwind as well. This is an Accommodation I would like to visit again, so next time I’d like to go outside of the summer vacation season and enjoy Akazawa Spa too.

  • 3.83
    レコード

    We stayed here becau...

    We stayed here because children are allowed to use the spa. We stayed in a first-floor Room, but we were concerned about a musty smell and damp bedding... It was disappointing because everything else was good.

  • 4.00
    usarisa

    Everything was wonderful except for two disappointing points.

    Although it was only a one-night stay, my overall satisfaction with the Accommodation was very high. However, there were two disappointing points. 1) I have dietary restrictions and consulted with the property before my stay. I was told that meals would be prepared without those ingredients. However, the restricted ingredient was included twice in total—once at dinner and once at breakfast. The first time, I noticed after taking a bite and felt unwell. The second time, I noticed when it was served and had it replaced immediately. Since we had discussed this in advance, this was very disappointing. Some guests may have allergies as well, so I hope information can be shared more thoroughly between the kitchen and serving staff. 2) Both dinner and breakfast were served by overseas staff members. Their Japanese was not very fluent, and they did not seem to clearly remember the breakfast menu details or explanations, so I could not understand what they were trying to explain. If these two points are improved, it would have been a perfect 5/5 stay. The Japanese male staff member also provided very pleasant service, and it was an ideal Accommodation for an adult girls’ trip.

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  • 5.00
    HACHI.72

    We were looking for ...

    We were looking for an Accommodation that both our parents in their 70s and our middle-school-aged child could enjoy, and Akazawa Geihinkan caught our eye, so we stayed here this time. The result: we were extremely satisfied. Our parents said they want to come back again soon, and our son never got bored—there wasn’t enough time! One small disappointment was that the adjacent Akazawa Spa had been available only to guests aged 13 and over until the day before our stay, but from August it became open to everyone from age 0. This is a positive change for families with small children, but we had made our Reservation expecting a quieter spa experience, so it was lively and we left the spa earlier than planned. On the other hand, we were able to use the private sauna room and relax there instead. We usually like trying different Accommodations, but this time we felt we’d like to visit at least once a year and enjoy the scenery in each season. Also, the in-room open-air bath with deep ocean water was amazing! Thank you for letting us leave earlier at dinner. Thanks to your pleasant handling of our selfish request, it became a very satisfying trip.

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  • 4.83
    子連れズー

    I’d love to stay here again!

    It was my first stay here, and I truly enjoyed the wonderful craftsmanship of a traditional Japanese Ryokan. The Onsen was excellent and relaxing, and the breakfast was outstanding. Above all, it was incredibly calming that we hardly ran into anyone and the place never felt crowded. That alone is where I found the real value. Because we had a Child Sharing Existing Bedding, we requested a Hollywood twin setup. They didn’t just push the beds together—they properly made it up by covering the gap between them with sheets, which I really appreciated. That said, some people may have mixed feelings about the Onsen water. As explained (deep ocean water), it made my body feel a bit sluggish. I’m sure there are other benefits that outweigh this, but it was slightly disappointing. Also, the lounge with darts and billiards seems to be open to guests from other Hotels as well. When we stopped by at night, it felt like a hangout spot for rowdy groups, which was disappointing—we left immediately. Without time limits, capacity limits, or restrictions to Hotel guests only, this could easily get out of hand, so I think this should be improved.

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  • 4.83
    dcmw

    You’ll have a highly satisfying trip.

    Including the service, meals, and Facility management, we are extremely satisfied—this is our fourth stay. The large public bath is also kept very clean. Since the number of guests is limited to begin with, it’s quiet and pleasant. You can also use the spa and enjoy a relaxing time. If I had to mention one thing, mobile phone reception inside the building is a bit weak. Wi-Fi is available, but there are areas with no signal—including parts of the lounge—which is slightly inconvenient, so I would appreciate it if this could be improved.

  • 4.33
    美海好人

    Impressions After the Renovation

    I have been staying here since shortly after the Facility opened, but I heard the operating company changed last autumn, so I visited again thinking things might have settled down a bit. There are now more “fun and playful” Facilities, and the operator’s intentions came through clearly. However, my impression was that the service still has room for improvement. At dinner, my spouse and I ordered two different types of white wine. The female staff member served them by name, so when I asked, “Um, which one is this?”, she replied, “The cheaper one.” Since she hadn’t confirmed which was cheaper either, I felt it would have been smarter to distinguish them by grape variety—such as “This is the Chardonnay.” At breakfast we were served by a male staff member; perhaps he was nervous, but he was breathing through his mouth, and each time he brought food his breathing right next to my ear really bothered me. Overall, the seasoning of the food has become stronger than before. Preferences may vary, but by the end of the meal it felt like a salty taste lingered in my mouth. The fresh fish and soup were delicious. The Facility has been kept clean and well maintained as before. Because it is such a wonderful Facility and space, I sincerely hope the service will catch up.

  • 2.33
    達郎

    Room Management

    Stayed on the first floor with a small child. The moment we opened the Room door, we noticed a damp smell—an odor typical of an old Room. The wooden flooring, tatami, and even the futons felt damp and sticky to the touch. It was hard to call it a luxury Ryokan atmosphere, so we asked the front desk to address it and they set up a dehumidifier. However, it ran with a deafening noise, ruining any sense of ambiance. It felt like staying in a Business Hotel. We couldn’t tolerate it and requested further assistance, then moved to a second-floor Room. The second floor was indeed comfortable with no noticeable humidity. The next morning, we tried to use one of their highlights—the in-room open-air bath—but cleaning was inadequate, with green moss-like buildup in various places. We didn’t feel like getting in and ended up not using the open-air bath at all. I wondered why I had made this Reservation at such an expensive price. Also, there were many small ants near the balcony area (inside the Room), making it somewhere we didn’t want to go near—even though we hadn’t opened any windows. Perhaps as an apology for moving Rooms late at night, we received an email from IKYU early in the morning about changes to our Reservation details. However, at checkout there was no mention of any change from the Ryokan staff; when we asked, they told us verbally that the price had been discounted. At the time I accepted it as such, but shouldn’t anything related to charges be presented by the Accommodation in writing? As for the Room itself, there were too many disappointments for us to want to stay again. That said, the large public bath felt open and airy, and its deep-sea water quality was excellent. The meals—especially dinner—were satisfying in terms of ingredient freshness, creativity of preparation, and portion size. The private dining room was also impeccable in both design and spaciousness. The adjacent Pleasure Arena Facility is large; our child loved unique attractions like trampolines and ball pits so much that it made proper Room maintenance all the more disappointing.

  • 3.83
    青山パパ

    It was slightly below my expectations.

    This was our first stay on an overnight trip my daughter planned because she wanted to try a deep-ocean water bath. The building and Facilities felt luxurious, and we truly enjoyed the delicious meals. Overall, I think it is a good Accommodation, but I would like to list a few points that stood out in the hope they may be helpful. First, at check-in we waited in the lobby for nearly 10 minutes with no welcome drink or similar service. Two other groups of guests arrived as well, and considering the name “Guest House,” it was disappointing not to feel much hospitality. The bachelor staff member in charge worked hard, which I appreciate, but his speech was unclear and everything took too long—from check-in to being escorted to our Room and then receiving explanations inside the Room—which became frustrating. Other staff we passed in the lobby did not greet us with a smile either, and overall the service did not feel like that of a high-end Ryokan. At the private dining room, we were welcomed nicely by a female staff member with a pleasant smile. However, despite having an open kitchen where you can see the chef, he did not even nod; even without words, some eye contact to convey “welcome” would have been expected. I hope this can be improved. The male staff member who served our meal was well trained and satisfactory. The male front desk staff seemed unfriendly and did not remember guests’ faces or names, which left me with concerns. As for the deep-ocean water public bath and the open-air bath in our Room, I personally prefer slightly hotter water; however, if this is your standard policy then it cannot be helped. We also used the Akazawa Spa next door, and my daughter was pleased. The Facilities were excellent, but from inside the Accommodation we could see weeds standing out in the garden scenery outside, and it felt as though tree trimming had not kept up. Since this was right after rainy season when plants grow fastest it may be unavoidable; still, guests do notice these details as well—so I am mentioning it intentionally. I apologize for comparing with other Accommodations/Ryokan properties elsewhere; however despite being called “Guest House,” my impression was that it felt like an ordinary upscale Ryokan rather than something exceptional for its name.

  • 3.50
    はぁママ

    We stayed here for t...

    We stayed here for the first time to celebrate our child’s birthday. It was great that we could use the related facilities free of charge before and after check-in. We had lots of fun! However, the facilities are spread out, so you do need to travel a bit between them. It seems you can rent a golf cart if you complete the procedure at Akazawa Onsen Hotel, but there was no guidance about this. There were no drinks in the large public bath, and there were no cups or glasses available for use in the lounge—these should be properly provided during operating hours. The Room hangers were rusty. The bed was placed too close to the closet, so we had to climb onto the bed to use it. The explanations about both the Room and the Facility were insufficient. The response when calling from the Room was very poor. From the next morning until check-out, the air conditioning in our accommodation building wasn’t working and it was humid (the main building was cool). We asked for an adjustment, but it did not improve. Regarding our child’s allergy accommodations: we contacted you in advance (one month before). Although we did not specifically request special handling, we were told it would be accommodated, so we did not bring any outside food. Unfortunately, one of the seasonings provided contained the allergen in question (it is a common product sold at supermarkets). As a parent I recognized it and my child avoided eating it; I also confirmed this on the manufacturer’s website. When we pointed this out, a foreign staff member only said “sorry.” They also said they would remove disliked ingredients as an accommodation, but they were not removed. Disliked foods are one thing, but allergies can be life-threatening—if it is difficult to handle properly, it would be better not to offer allergy accommodations at all. Especially since we did not ask for them. The physical aspects of the Facility are good overall, but service is lacking. With only 15 Rooms at Akazawa Geihinkan and its positioning as a luxury Accommodation…this was disappointing. During our stay there seemed to be only one staff member whose service matched that level (we felt similarly at affiliated properties such as Fufu). I also felt that having more foreign staff may be part of why some issues occurred. Even our pre-arrival phone call was handled by foreign staff (we requested a change to dinner time, but this information was not shared at check-in). What we liked - Plenty of towels in the Room - Many different recreational facilities - The bath in our Room felt wonderful - The food was delicious There are many facilities for children to enjoy so we would like to visit again; however, next time we may choose Akazawa Onsen Hotel rather than Akazawa Geihinkan.

  • 4.33
    クニー

    This was my first st...

    This was my first stay, and it was a calm, Japanese-style Hotel where I could truly relax. The woman who carried my luggage to the Room was a foreign staff member, and I was impressed by her polite service. When I took off my shoes, she neatly lined them up and placed them to the side. Since I walk with a cane, she also prepared a higher chair because she thought a standard floor chair would be difficult for me. Thanks to that, sitting down and standing up were much easier, and it reduced strain on my legs. Each time someone entered or left the Room, they knelt politely—it felt like being at an upscale traditional restaurant. The Room was spacious, and the tatami made it very relaxing. The open-air bath was also wonderful. The food was delicious and very satisfying. The woman who served the meal was also a foreign staff member, but her service was courteous and her language was easy to understand. Next time, I would like to invite friends to come with me. The disappointing points were that there wasn’t a proper smoking area—I had a hard time in the rain—and there were no bathrobes. Two Hotels I stayed at previously offered them at the same price point. With such an excellent open-air bath, it’s unfortunate not to be able to relax comfortably afterward.

  • 5.00
    きべのたまえ

    Highly satisfied

    I went to unwind from everyday fatigue and was very satisfied. I’d like to stay here again.

  • 4.83
    しゃりぞう

    It was an even better birthday trip than I expected!

    We stayed on the birthday Plan this time. To sum it up, it was truly amazing! I had been looking forward to it even before we arrived, and it not only met my expectations but exceeded them. I’m really glad we were able to spend such an important anniversary here. We enjoyed both the open-air bath in our Room and the large public bath, and we were able to soak at a relaxed pace with hardly anyone else around—it felt almost like having it all to ourselves, which was incredibly luxurious. We also appreciated the complimentary water, beer, and Pocari Sweat; I was genuinely impressed by such thoughtful hospitality. We were also looking forward to using other facilities after checkout, but since it was Saturday, places like the billiards and bowling areas were very crowded with families. There didn’t seem to be any staff managing turns, and at times the same group used them for a long time, so we weren’t really able to enjoy them—this was the only slight disappointment. We had imagined a calmer atmosphere where we could enjoy ourselves with drinks, so improving this would make it an even better Facility. That said, even considering that point, it was still such a wonderful stay that I sincerely wished we could have stayed one more night. Thanks to all of your staff, it became an unforgettable birthday trip. We would love to stay again.

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  • 5.00
    banzai

    We stayed with three...

    We stayed with three guests this time. All of the staff were very kind, and we were satisfied with both the quality and quantity of the meals. The Onsen in our Room and the large public bath were also wonderful, making our stay truly relaxing. Since there are only a few Rooms, we had minimal interaction with other guests—only hearing some conversation in the dining area—which gave us a strong sense of privacy. We felt that if we had stayed for a few more days, we could have refreshed both body and mind even more, and we have already decided to return. Thank you very much for all your hospitality.

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