Hoshino Resorts Karuizawa Hotel Bleston Court 투숙객 리뷰 및 후기

(나가노현/가루이자와) [전체 31개 객실]

규정된 리뷰 수에 도달하지 않아 시설 종합 점수가 표시되지 않습니다.

2.00
はまやなたまわ
게시일: 2025. 12. 28.
Not worth the price.
I had been looking forward to staying at this long-desired hotel and room. The room looks sleek in photos, but the wooden chairs were hard, the sink area was narrow, and the bathroom was not separated, causing water to splash everywhere and making it slippery. It wasn’t enclosed as a proper room, so it was surprisingly cold. Despite the cold, the shower pressure was weak. Both the sink and bathroom seemed outdated as water splashed everywhere when used, making them inconvenient. I expected the onsen to be nearby but found it quite far away, which caused me to feel chilled after bathing. The shuttle bus service was helpful; however, when I waited for a bus and mentioned my destination upon its arrival, I was told that this bus doesn’t go there. This resulted in having to transfer buses while being met with an exasperated attitude from staff. During a Christmas event where certain routes were closed off, I asked someone nearby if I could pass through a specific area only to be told that someone is stationed there (to block access). When no one actually appeared present at that spot and I pointed it out again politely asking for assistance—though they eventually opened access—the interaction felt dismissive rather than welcoming overall. While some front desk staff members or other individuals were kind-hearted professionals who left positive impressions amidst these experiences…there weren’t vending machines available onsite nor convenience stores easily accessible without descending steep hills nearby either—which added further inconvenience overall during our stay experience here unfortunately! Regrettably speaking honestly now reflecting back afterward—I truly regret spending such amount of money staying here given everything considered altogether!
- 객실 및 어메니티2
- 시설・설비2
- 접객・서비스1
- 식사4
- 온천・목욕1
- 만족도2
- 2025. 12. 25.～
- 2명 1개
- "Designer Cottage" designed for cherishing quality time with your loved ones.
- 조식 포함
시설에서의 답장
Thank you very much for choosing to stay at our Hotel. We sincerely appreciate you taking the time to share your feedback with us. We deeply apologize for not meeting your expectations during your stay, despite looking forward to welcoming you. Thank you for sharing your valuable opinions with us.
4.17
ココたんマム
게시일: 2024. 11. 19.
Autumn Leaves Hoshino Resort
I visited Preston Court during the peak of the autumn foliage season. It was very magical, and the air was clear, which was very nice. However, after entering the Onsen, I wished I could walk around in a samue instead of the clothes I was wearing. That was disappointing. The breakfast was very wonderful and delicious. The night view was also very beautiful and amazing.
- 객실 및 어메니티3
- 시설・설비4
- 접객・서비스5
- 식사5
- 온천・목욕4
- 만족도4
- 2024. 11. 17.～
- 2명 1개
- "Standard Cottage" with a Warm Wooden Feel
- 조식 포함
시설에서의 답장
Thank you very much for staying at our Property. We also sincerely appreciate you sharing your feedback. We are delighted to hear that you enjoyed the breakfast and the unique atmosphere of Karuizawa. We would be grateful if you choose to stay with us again when you travel to Karuizawa. All of our staff are looking forward to welcoming you back.
4.00
Cozy Miller
게시일: 2024. 10. 5.
I was satisfied.
It was a better stay than I had imagined. I appreciate the warm hospitality of all the staff. I will visit again in the near future.
- 객실 및 어메니티4
- 시설・설비3
- 접객・서비스5
- 식사5
- 온천・목욕3
- 만족도4
- 2024. 10. 3.～
- 2명 1개
- "Terrace Villa" where you can feel the seasons of Karuizawa
- 조식 포함
시설에서의 답장
Thank you very much for staying with us this time. We would also like to express our gratitude for sharing your thoughts. The words we received from you serve as an encouragement to all our staff. We will continue to strive to improve our services so that you can be equally satisfied whenever you stay with us. All our staff are sincerely looking forward to your next visit.