THE GLOBAL VIEW Nagasaki

시설에서의 답장

Thank you very much for staying at THE GLOBAL VIEW Nagasaki. However, although you chose our Junior Suite for your family, we sincerely and deeply apologize for the significant discomfort and inconvenience caused by inadequate cleaning of the Room and by our subsequent response. The presence of debris around the table area, washbasin, and bedside, as well as stains on the sheets and bed pad, should never occur. We take this matter extremely seriously, especially as cleanliness must be our highest priority in the Room. We are also truly sorry that we had to ask you to move Rooms late at night, causing additional burden to your entire family. Furthermore, even at check-out, we showed a serious lack of consideration and failed to offer an apology or words of care. We sincerely apologize again. There is no excuse for leaving you with such feelings at the end of your stay. Your feedback clearly indicates that we must review our cleaning system, inspection procedures, staff handover process, and overall approach to guest service. We will share this matter earnestly across all relevant departments and implement improvements to prevent recurrence. Once again, we deeply apologize that your stay—which should have been comfortable and reassuring—resulted in this experience. Thank you very much for taking the time to share such detailed comments.