Hilton Niseko Village 투숙객 리뷰 및 후기

• 4.00

  アロハ夏

  게시일: 2026. 7. 10.

  The towels smelled.

  The towels smelled. The toilet paper was thin. Charging for Wi‑Fi unless you join the membership feels outdated these days. The view was wonderful, and we had an enjoyable stay.

  • 객실 및 어메니티4
  • 시설・설비3
  • 접객・서비스5
  • 식사4
  • 온천・목욕4
  • 만족도4

  • 2026. 7. 5.～
  • 2명 1개
  • Deluxe Twin Room (Non-Smoking) for 1–3 Guests
  • 조식 및 석식 포함

  시설에서의 답장

  Dear Mr./Ms. Aloha Natsu, Thank you very much for staying at Hilton Niseko Village, and for taking the time to share your feedback. We sincerely apologize for the discomfort caused by the towels. We will immediately share this with our Housekeeping and Linen teams and work to prevent a recurrence. Thank you as well for your comments regarding the toilet paper. We will review possible improvements to ensure a more comfortable stay. We also apologize for any inconvenience regarding our Wi-Fi pricing. Going forward, we will provide clearer information on how it is handled, and our Front Desk team will be happy to explain the details whenever needed. Nevertheless, we are delighted to hear that you enjoyed the view and had a pleasant time during your stay. We look forward to welcoming you again. Please feel free to let us know if there is anything we can assist with.

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• 4.33

  mimime

  게시일: 2026. 5. 9.

  The staff are exceptional and very kind to children.

  We stayed with our 3-year-old child. Our child was thrilled with the towel bear and fruit that welcomed us in the Room. They quickly came to set up a bed guard, and when I mentioned I was pregnant, they kindly replaced the welcome gift wine with something else. When we were about to go out to Pure, a staff member asked about our child’s height and said, “There may not be much for them to enjoy…,” then suggested an alternative—the gondola that was operating. At both dinner and breakfast, everyone spoke warmly to our child and showed such kindness, and it seemed to spark our child’s interest in English. Our child said this Hotel was the most fun of all, so we plan to join Hilton Club and definitely return in the winter season! Although most of the staff were from overseas and we communicated mainly in English, this Hotel had the best hospitality of any we stayed at during our time in Hokkaido. Please share our sincere thanks with all of your staff.

  • 객실 및 어메니티4
  • 시설・설비5
  • 접객・서비스5
  • 식사3
  • 온천・목욕4
  • 만족도5

  • 2026. 5. 6.～
  • 3명 1개
  • Deluxe Panorama Room with King Bed (Non-Smoking) for 1–4 Guests
  • 조식 및 석식 포함

  시설에서의 답장

  Dear mimime, Thank you very much for choosing Hilton Niseko Village for your stay in Hokkaido. We are truly delighted to have welcomed you as our guest at our Hotel. We were very pleased to hear that your child enjoyed the towel bear and fruit, and that we could accommodate your requests such as installing a bed guard and adjusting the welcome gift during your pregnancy. We are also glad that you appreciated the atmosphere when being escorted to PURE, our alternative gondola suggestions, and the warm hospitality shown to your child at both dinner and breakfast. It is a great honor to know that your child said this was the most enjoyable part of the trip, and that you are considering returning in the winter season. Even though communication was mainly in English, we are grateful for your kind words about our team’s hospitality. We will be sure to share your feedback with all staff. Your heartfelt message is truly encouraging for us. We sincerely look forward to welcoming you again. We hope to see you soon.

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• 4.83

  けん＆もも

  게시일: 2025. 8. 21.

  Room with a view of Mount Yotei

  The hotel is located slightly on a hill amidst stunning natural surroundings, offering panoramic views with its circular design. When I checked in during the evening, it was cloudy, and the room I reserved did not have a view of Mt. Yotei. Upon requesting a room with a view of Mt. Yotei, the staff kindly accommodated my request despite mentioning that it might not be visible due to the clouds. By the time I finished dinner, they had prepared an exceptional room on the 18th floor with breathtaking views. At night, visibility was completely zero due to clouds. However, I enjoyed the natural flowing onsen and slept comfortably in a king-sized bed. In the morning, as the clouds gradually cleared away, Mt. Yotei's majestic appearance emerged in full view—it was truly magical. Below me lay a beautifully maintained green golf course; just being able to enjoy this incredible scenery made my stay worthwhile. The service was exceptionally friendly; every staff member offered assistance whenever needed without hesitation. If I ever visit Niseko again for any reason, I would definitely choose to stay here once more!

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사4
  • 온천・목욕5
  • 만족도5

  • 2025. 8. 19.～
  • 1명 1개
  • Deluxe Panorama Room King (Non-Smoking) 1-4 Guests
  • 조식 및 석식 포함

  시설에서의 답장

  Dear Ken & Momo, Thank you very much for sharing your wonderful experience at Hilton Niseko Village. We are delighted to hear that you enjoyed the breathtaking view of Mt. Yotei, the comfort of the king-size bed, and the natural Onsen with free-flowing hot spring water. At Hilton, we strive to provide all our guests with a memorable stay through heartfelt care and attentive service. It is truly an honor to know that our staff's efforts, from accommodating your room preferences to supporting you during your stay, contributed positively to your experience. We look forward to welcoming you back to Hilton Niseko Village for another exceptional hospitality experience and unforgettable moments. Sincerely, Tony Marinan General Manager Hilton Niseko Village

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• 5.00

  @ミモザ@

  게시일: 2025. 5. 14.

  A Moment of Serenity

  Hilton always provides excellent service from the staff. I truly appreciate being able to relax while enjoying the view of Mount Yotei. I look forward to visiting again.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사5
  • 온천・목욕5
  • 만족도5

  • 2025. 5. 13.～
  • 2명 1개
  • Deluxe Room with Mt. Yotei View - Twin (Non-Smoking) for 1 to 3 Guests
  • 조식 포함

  시설에서의 답장

  Dear @Mimosa@, Thank you very much for choosing Hilton Niseko Village for your stay in Hokkaido. We are truly delighted to have welcomed you as our guest at the Hotel. We are thrilled to receive your kind words regarding our staff's service. It brings us great joy to know that you were able to relax and enjoy the beautiful view of Mount Yotei. We sincerely look forward to welcoming you again. Our team will continue striving to provide another wonderful experience during your next visit.

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