Haneda Excel Hotel Tokyu 투숙객 리뷰 및 후기

• 5.00

  1960さん

  게시일: 2026. 10. 31.

  Convenience

  I stayed here the night before an early flight. The hotel was clean, the room was lovely, and I had a good stay. The direct connection to the airport was very convenient, making it easy to pop into the airport’s convenience stores and shops selling boxed meals. I would stay here again when I have an early departure.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사－
  • 온천・목욕5
  • 만족도5

  • 2026. 10. 26.～
  • 2명 1개
  • Deluxe Twin Room (Runway Side, 4th–5th Floors, Non-Smoking) with Free Wi-Fi
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying with us. We also sincerely appreciate you taking the time to share your feedback. We are delighted to hear that you were pleased with the cleanliness of your room. It is also wonderful to know that our direct connection to the airport allowed you to enjoy shopping and dining before your departure. Your comment that you would stay with us again for an early departure is a great encouragement to our entire team. We will continue to improve our service to ensure a safe and comfortable stay for all our guests. We hope you will stay with us again the next time you have an early morning flight. We look forward to welcoming you back.

  모두 보기
• 4.83

  Mikimiki-r

  게시일: 2026. 10. 8.

  It was very convenient with direct access to the airport.

  I was considering other hotels, but the room was very nice, reasonably priced, and directly connected to the airport, which made everything so convenient and easy. I suddenly needed to use a fax, and the front desk staff handled it pleasantly and helpfully. I would like to stay here again the next time I use Haneda Airport.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사5
  • 온천・목욕4
  • 만족도5

  • 2026. 9. 1.～
  • 2명 1개
  • Standard Twin (Non-Smoking) with Free Wi-Fi
  • 조식 포함

  시설에서의 답장

  Thank you very much for choosing our hotel from among many options. We are delighted to hear that you were satisfied with the room, the price, and the convenience of our direct connection to the airport. We are also pleased that our assistance with your urgent fax request was helpful. Your kind words about our “pleasant service” are a great encouragement not only to the staff member in charge, but to all of us. Inspired by your warm comment that you would “like to stay again next time,” we will continue striving to provide an even more comfortable stay. All of our staff sincerely look forward to welcoming you again when you travel through Haneda.

  모두 보기
• 4.00

  JACK

  게시일: 2026. 10. 7.

  Reviews

  Thank you very much. I often stay here when using Haneda Airport. Not only is it convenient, but the staff are also very pleasant and welcoming. Although the staff member was not Japanese, they assisted me with a smile, which made me feel at ease. I also enjoyed the breakfast buffet—it was delicious!

  • 객실 및 어메니티4
  • 시설・설비4
  • 접객・서비스4
  • 식사4
  • 온천・목욕4
  • 만족도4

  • 2026. 9. 26.～
  • 2명 1개
  • Excel Double Room (Non-Smoking) with Free Wi-Fi
  • 조식 포함

  시설에서의 답장

  Thank you very much for staying with us. We are truly honored to hear that you always choose our hotel when using Haneda Airport. We also sincerely appreciate your kind words about our staff. It is a great pleasure for us to know that our team member’s smile helped you feel at ease. We will be sure to share your feedback with them as encouragement. We are also delighted that you enjoyed our breakfast buffet. We will continue striving to provide not only convenience, but also an even more comfortable and welcoming service. All of us look forward to welcoming you again.

  모두 보기
• 5.00

  kitahamasuki

  게시일: 2026. 9. 29.

  It was a last-minute stay.

  My final flight to my destination was delayed, and I was exhausted—I couldn’t bear waiting any longer in the airport lobby or card lounge. On a whim, I searched for this Hotel right in front of me, and luckily found an available Room even on a Saturday night, so I decided to stay at short notice. The weather had suddenly turned autumnal and chilly, so I took a bath right after check-in and slept soundly, which made the next morning comfortable and refreshing. At check-in I learned about the “Quick Morning,” so I headed straight to the restaurant as soon as I woke up early. It was wonderful: delicious croissants and fragrant coffee—such a great start to the day. My rebooked flight departed from Security A, so after checkout I could board literally just across from the Hotel. The Room was clean and spacious with well-stocked amenities (I was thrilled that the hair dryer was ReFa). It was also conveniently located right by the elevator, making it easy to get around. Next time, when I have more time, I’d love to try a runway-side Room as well. I’ll definitely stay again.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사5
  • 온천・목욕5
  • 만족도5

  • 2026. 9. 26.～
  • 1명 1개
  • Standard Twin (Non-Smoking) with Free Wi-Fi
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at our Hotel. We also sincerely appreciate you taking the time to share your kind feedback despite your busy schedule. We are truly pleased that, even after the exhausting experience of a flight delay, you were able to find an available Room at our Hotel. As the weather suddenly turned colder, we are relieved to hear that you were able to warm up in a hot bath, rest well, and start the next morning feeling refreshed. We are also delighted that you enjoyed our quick morning croissant and coffee, as well as the in-Room amenities. In particular, the ReFa hair dryer has been very well received by many guests, so we are especially happy to know it met your expectations. With our convenient location just a short walk from the security checkpoint, we are glad your departure went smoothly. Next time, we hope you will choose a runway-side Room and enjoy an even more relaxing stay while watching aircraft take off and land. All of us look forward to welcoming you again.

  모두 보기
• 1.80

  旅する北極熊（宮古島が好き）

  게시일: 2026. 9. 22.

  Excellent location. It would be even better with improved UX.

  The location is excellent. I stayed the night before an early flight. Stepping out of the Hotel and being right at the departure floor is fantastic. On the other hand, the check-in UX needs improvement. It seems to be a recently updated system, but even the information registered on IKYU wasn’t carried over. The keyboard layout also can’t be set to a standard PC-style arrangement, so typing each entry takes time. (Perhaps because airport security is strict?) There are also an excessive number of fields to fill in. If there were ever a line, it could easily mean waiting an hour or more. Check-in shapes a guest’s first impression of a Hotel, so I hope this will be reconsidered. For reference, I stayed at another Hotel in the same group the next day, and check-in there was extremely smooth.

  • 객실 및 어메니티2
  • 시설・설비2
  • 접객・서비스1
  • 식사－
  • 온천・목욕2
  • 만족도2

  • 2026. 9. 15.～
  • 3명 1개
  • Superior Twin (Triple Occupancy, Non-Smoking) with Free Wi-Fi
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at our Hotel. We also sincerely appreciate you taking the time to share valuable feedback regarding our convenience and the issues you experienced during check-in. We are delighted to hear that you enjoyed our location with direct access to the airport departure floor, and that your pre-flight stay was comfortable. On the other hand, we deeply apologize for the significant inconvenience and frustration caused during check-in due to poor system usability. We take seriously that issues such as a lack of data integration from the Reservation site, the keyboard layout on the terminal, and the number of required input fields took up your valuable time. Your comment that UX was lacking in this important process—which shapes a guest’s first impression of a Hotel—is an extremely serious matter for us. We also recognize that our operations were not as smooth as those at other Hotels within the same group, and we understand this is something we must address with sincere commitment. Your feedback has been shared with our system department and operations team. We will review possible improvements, including system updates and reassessing required input fields, to create a stress-free check-in experience. For your next visit, we will continue striving to improve our service so that you can say everything was “excellent” in every respect. All of us on staff look forward to welcoming you again.

  모두 보기
• 4.00

  す～チャンネル

  게시일: 2026. 9. 20.

  Hmm… I guess it can’t be helped since it’s in the city.

  At check-in, a foreign staff member was going back and forth between the machines and seemed very busy, but they were extremely kind and helpful. However, at check-out, after I finished using the machine and was about to leave, a staff member was working on a computer right in front of me. Even though I was leaving, they didn’t look at me or say anything, which left me feeling disappointed. A quick glance with a nod or even a brief “thank you” would have been nice—but maybe it doesn’t matter because guests will come anyway. Disappointing.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스2
  • 식사－
  • 온천・목욕5
  • 만족도3

  • 2026. 9. 15.～
  • 2명 1개
  • Standard Twin (Non-Smoking) with Free Wi-Fi
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at our Hotel and for taking the time to share your valuable feedback. We sincerely appreciate your kind comment at check-in that our staff were “very helpful.” Your words are truly encouraging to our team. However, we deeply apologize for disappointing you at check-out, as there was no greeting or acknowledgment from our staff. We take seriously that we failed to provide the basic courtesy of making eye contact, offering a greeting, bowing, and speaking to departing guests. Although you had a warm impression at check-in, we are truly sorry that our farewell did not reflect that same level of hospitality. We will share your feedback with all staff and reinforce the importance of being attentive to each guest in front of us. We will continue striving to improve our service so that guests feel they would like to stay with us again. Thank you again for your honest feedback.

  모두 보기
• 4.67

  ミサ3333

  게시일: 2026. 8. 31.

  I use this because it’s convenient for flying on ANA domestic routes.

  I often travel to Okinawa and usually fly with ANA, so it’s very convenient that the boarding gate is right in front of the Hotel. Even early in the morning, it’s right there, which makes checking baggage easy and really helpful. The Room was clean and well maintained, and this is a Hotel I’d like to use again next time. The front desk staff were also polite, and although I forgot that I had canceled once due to the typhoon and came anyway, they responded quickly and helped me out. However, there was one disappointing thing this time. After checking in, when I returned from walking around outside the lobby, I pressed the elevator button and waited. I understand a staff member was helping international guests check in, but when an elevator arrived quickly, they stood in front of it and guided those guests to board first even though I had been waiting after pressing the button. Then they acted as if to say “after you,” which was disappointing. If I had arrived later and been waiting behind them, that would be normal—but I was the one who pressed the button first. Afterward they apologized somewhat awkwardly, pressed the button again, and said “please,” but it left me feeling down. It was a young staff member wearing glasses; I can see they were trying hard. Still, because it’s very clean and convenient overall, I would like to stay here again in the future.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스3
  • 식사5
  • 온천・목욕5
  • 만족도5

  • 2026. 8. 24.～
  • 2명 1개
  • Standard Twin (Economy) (Non-Smoking) with Free Wi-Fi
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at our Hotel. We also sincerely appreciate you taking the time to share your valuable feedback about your stay. We were delighted to read your kind comments regarding our location, cleanliness, and the service provided by our front desk staff. We are also pleased if we were able to assist you with the cancellation procedures due to the typhoon. However, we would like to offer our deepest apologies for the unpleasant experience you had regarding our response in front of the elevator. It is unacceptable in the hospitality industry to guide a guest who arrived later ahead of guests who were already waiting. Although our staff member was doing their best, it is undeniable that they failed to pay proper attention to other guests nearby, and we deeply regret that this negatively affected your trip. We will share your feedback not only with the staff member involved but with all employees, and we will reinforce training so that we can provide fair and courteous service in any situation. Encouraged by your warm words that you would like to stay with us again, all of us will continue striving to improve our service so that you can enjoy an even more comfortable stay on your next visit. We sincerely look forward to welcoming you again.

  모두 보기
• 5.00

  アイラブ宮古島

  게시일: 2026. 8. 21.

  Love Okinawa, Miyakojima

  As the start of my trips to Okinawa almost every month, thank you for always taking care of me at Excel, my No.1 Hotel near Haneda Airport. This is my second stay this month. Once again, from check-in onward, the staff were kind and helpful, the Hotel was quiet throughout, and I was able to spend a comfortable time in the Room. Last month in Miyakojima, I also stayed at Tokyu Resort, and I recently realized it is part of the same group. I have stayed there several times as well—it was another wonderful Hotel. Next month and the following month I will be departing on the same day due to work, but my next stay is planned for November and around year-end. Thank you in advance.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사－
  • 온천・목욕5
  • 만족도5

  • 2026. 8. 19.～
  • 2명 1개
  • Standard Economy Twin Room (Non-Smoking) with Free Wi-Fi
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at our Hotel. We are truly honored that you choose us as the starting point of your trip whenever you visit Okinawa almost every month. As this was your second stay this month, we sincerely appreciate your kind words regarding our staff’s service, the quiet atmosphere in the Hotel, and the comfort of your Room. Receiving such high praise as “No. 1 near Haneda Airport” is far more than we deserve, and it is a tremendous encouragement to all of us. We would also like to thank you for staying last month at our affiliated group Hotel on Miyakojima. We were delighted to hear that you have been able to experience our service across the entire group. We understand that next month and the following month you will be departing on the same day due to work, and we imagine you will have some busy days ahead. All of us look forward to welcoming you again in November and at year-end. We sincerely appreciate your continued support.

  모두 보기
• 2.20

  長崎のカステラ

  게시일: 2026. 8. 20.

  I’ve stayed here several times, but…

  I was glad to have a more spacious Room this time—but that feeling didn’t last long. Are the toilets really being cleaned? It was very disappointing. It looks new, but is it actually old? I use this place for convenience, but I think keeping the Room and bathroom areas a bit cleaner would help guests feel more at ease.

  • 객실 및 어메니티3
  • 시설・설비2
  • 접객・서비스1
  • 식사－
  • 온천・목욕3
  • 만족도2

  • 2026. 8. 19.～
  • 2명 1개
  • Standard Double (Non-Smoking) with Free Wi-Fi
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at our Hotel. We are pleased that you were satisfied with the size of your Room; however, we sincerely apologize for the discomfort caused by shortcomings in our cleaning. In particular, regarding the condition of the toilet, we deeply regret that it led you to wonder whether it had truly been cleaned—something that should never happen at a Hotel. We take your feedback very seriously and will share it immediately with our housekeeping supervisor and all staff, review our cleaning procedures, and strengthen our inspection system without delay. Thank you as well for your valuable comments regarding our Facility. While there is some deterioration due to the building’s age, we have reaffirmed that it is our responsibility to maintain a level of cleanliness that prevents guests from noticing it. To ensure we do not disappoint guests who choose our Hotel for its convenience, we will place even greater emphasis on maintenance and cleaning, especially in wet areas. We sincerely appreciate you taking the time to share this important feedback to help us improve. We hope to welcome you again and provide an environment where you can stay with peace of mind. Although this may be presumptuous, all of us look forward to welcoming you back.

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• 2.50

  空港前泊

  게시일: 2026. 8. 16.

  No consideration during meals.

  During breakfast, there was still food left on my plate, but a female staff member asked if she could clear it, so I hurried to finish what was left. I felt this Hotel is not a place where you can enjoy a relaxed meal. When using Haneda, I park my car at the airport parking lot and don’t want to walk outside in the heat, so I use this Hotel out of necessity; however, when I have more time and peace of mind, I plan to stay at my usual Hotel in Tenkubashi.

  • 객실 및 어메니티4
  • 시설・설비3
  • 접객・서비스1
  • 식사1
  • 온천・목욕3
  • 만족도3

  • 2026. 8. 14.～
  • 1명 1개
  • Superior Single (Non-Smoking) with Free Wi-Fi
  • 식사 불포함

  시설에서의 답장

  We sincerely apologize for the discomfort caused during your breakfast due to our lack of consideration. We should have checked on your pace and how you were doing so that you could enjoy your meal at a relaxed pace, but we fell short in our attentiveness, and we are truly sorry. We take your feedback seriously and will thoroughly train our staff to provide service that is mindful of each guest’s dining pace. Thank you very much for sharing your valuable feedback. We will continue working to improve our services and strive to be a Hotel where you can stay with peace of mind and comfort.

  모두 보기
• 4.40

  k4482488

  게시일: 2026. 8. 7.

  The front desk service was excellent.

  I understood that check-in was at 14:00, so I planned to arrive about 15 minutes early and wait, but they kindly let me check in since the Room was already ready. The service was excellent, and even though I had an early flight the next day, I’m glad I stayed here. I would like to stay again.

  • 객실 및 어메니티4
  • 시설・설비4
  • 접객・서비스5
  • 식사－
  • 온천・목욕5
  • 만족도4

  • 2026. 8. 5.～
  • 2명 1개
  • Standard Twin Room (Non-Smoking) with Free Wi-Fi
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at our Hotel. We also sincerely appreciate you taking the time to share your kind feedback despite your busy schedule. Although you arrived a little earlier than planned on the day, your Room was ready, so we were relieved to be able to assist you smoothly. We are truly honored to receive your compliment that our “service level is high.” With an early flight the next morning, we hope your stay at our Hotel was comfortable and pleasant. Encouraged by your words, “I would like to stay again,” we will continue striving to provide hospitality that stays close to each guest’s needs. All of us look forward to welcoming you again.

  모두 보기
• 5.00

  アイラブ宮古島

  게시일: 2026. 8. 4.

  Ai Love Miyakojima

  Thank you always for taking care of us at the start of our trips. We stay here the night before our monthly Okinawa energy-boost trip. I will leave a Review every month. This is the No. 1 Hotel for stays near Haneda Airport. This time, I stayed with my daughter and grandchildren. You kindly accommodated our request to set up the Room for a young child, and my daughter was very happy. The Room, hallways, and other areas were clean and quiet, and we slept soundly through the night and were able to depart feeling refreshed. The warm welcome at the entrance is wonderful. We will be back again in two weeks—thank you in advance. I have Reservations every month through next July, so I look forward to staying with you again.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사5
  • 온천・목욕5
  • 만족도5

  • 2026. 8. 1.～
  • 2명 1개
  • Standard Twin (Economy), Non-Smoking, Free Wi‑Fi Available
  • 식사 불포함

  시설에서의 답장

  Thank you very much for your continued patronage of our Hotel. We are truly honored that you choose our Hotel at the start of your monthly “energy recharge” trips to Okinawa. We understand that this stay was with your daughter and grandchild, and we are delighted to hear that everyone was able to spend a comfortable time with us. We are also pleased that you enjoyed the in-room setup prepared for children. Your kind words regarding the cleanliness and quiet atmosphere of our Hotel, as well as our welcome at the entrance, are a great encouragement to all of our staff. Inspired by your generous praise—calling us “No. 1 near Haneda Airport”—we will continue striving to provide a relaxing stay for every guest. All of us look forward to welcoming you again in two weeks, and then each month through July next year. Please take care on your way here.

  모두 보기
• 4.60

  旅路より

  게시일: 2026. 7. 29.

  I always stay at this Hotel the night before my flight from Haneda.

  This may be my third or fourth stay. Whenever I have an early morning flight, I stay here the night before. Even early in the morning, front desk staff are always on duty and can assist with check-out, which is reassuring. There are also self-service machines, and dedicated staff are on hand to help, so everything goes smoothly.

  • 객실 및 어메니티5
  • 시설・설비4
  • 접객・서비스5
  • 식사－
  • 온천・목욕4
  • 만족도5

  • 2026. 7. 23.～
  • 2명 1개
  • Standard Twin (Economy), Non-Smoking, Free Wi-Fi Available
  • 식사 불포함

  시설에서의 답장

  Thank you very much for choosing our Hotel. We are truly delighted to hear that this was your third or fourth stay, and we sincerely appreciate your continued patronage. It is an honor that you selected our Hotel for an overnight stay before your early-morning flight. Even during the busy hours before departure, we place special emphasis on having staff on-site and a strong support system so that guests can complete procedures with peace of mind. Your kind words such as “reassuring” and “smooth” are the greatest encouragement to our team. We will continue striving to improve our services so we can see you off comfortably on your journey. When you take an early-morning flight again, please feel free to stop by our Hotel. All of us look forward to welcoming you again.

  모두 보기
• 1.60

  kei070765

  게시일: 2026. 7. 27.

  Given the severe staff shortage, I understand it can’t be helped. I won’t be staying again.

  • 객실 및 어메니티1
  • 시설・설비1
  • 접객・서비스1
  • 식사－
  • 온천・목욕4
  • 만족도1

  • 2026. 7. 24.～
  • 2명 2개
  • Excel Double Room (Non-Smoking) with Free Wi-Fi
  • 식사 불포함

  시설에서의 답장

  We sincerely apologize that, despite choosing our Hotel, you experienced significant inconvenience and discomfort during your stay. Due to our inadequate staffing situation, we were unable to provide the level of service you should have received, and we deeply regret that we failed to meet your expectations. We take your comment, “I will never stay again,” very seriously. All of us are truly sorry that we ruined your valuable time. We will take your feedback to heart, thoroughly review our service operations once again, and do everything in our power to improve. Thank you very much for taking the time to share your valuable comments.

  모두 보기
• 4.40

  或る旅人

  게시일: 2026. 7. 17.

  Airplanes right in front of you

  My daughter and her husband, who hope to work in the aviation industry, stayed here. They were thrilled by the large aircraft right in front of them, and left early the next morning to return to Sydney. I was worried it might be too noisy to sleep with planes so close, but the soundproofing was perfect and they slept very well. Thank you very much. We would love to stay again.

  • 객실 및 어메니티5
  • 시설・설비4
  • 접객・서비스4
  • 식사－
  • 온천・목욕4
  • 만족도5

  • 2026. 7. 15.～
  • 2명 1개
  • Deluxe Double (Non-Smoking), Runway Side, 5th Floor Free Wi‑Fi Available
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at our Hotel. We sincerely appreciate your kind feedback. For your daughter and her husband, who are pursuing careers in the aviation industry, we believe seeing the aircraft up close was a truly special sight. We are delighted and honored to have helped create a memorable moment for them both. As we are located right next to the airport, some guests may be concerned about noise, but we were relieved to hear that our soundproofing Facility allowed you to sleep soundly. We understand you have returned to Sydney, and we would be delighted to welcome you again when you visit Japan. All of our staff sincerely wish your daughter and her husband every success in achieving their dreams. We look forward to welcoming you again.

  모두 보기

  
• 5.00

  アイラブ宮古島

  게시일: 2026. 7. 7.

  Love Okinawa.

  Every month, I stay here as my departure base for trips to Okinawa’s remote islands.\nI end up posting a review every month as well...\nI consider this the No. 1 Hotel near Haneda Airport.\nThe convenience, staff service, and Room cleanliness are excellent.\nMy message is the same every time.\nNext month, I plan to stay twice.\nI look forward to staying with you every month from now on.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사－
  • 온천・목욕5
  • 만족도5

  • 2026. 7. 5.～
  • 2명 1개
  • Standard Twin (Non-Smoking) with Free Wi-Fi
  • 식사 불포함

  시설에서의 답장

  Thank you very much for always choosing our Hotel. We are truly grateful that you select us each month as an important base when traveling to Okinawa’s remote islands. We are delighted to receive such high praise as “No. 1 near Haneda Airport,” and all of our staff are deeply honored. Not only our convenient location, but also your kind attention to our service and the cleanliness of our rooms makes us feel that our daily efforts have been rewarded. Your warm words each month give us great encouragement. We understand we will have the pleasure of welcoming you twice next month, and we are already looking forward to seeing you again. We will continue to do our utmost to remain your familiar, reassuring place where you can start your journey in comfort. Thank you again for your continued support. All of us look forward to welcoming you on your next visit.

  모두 보기
• 2.20

  あゆほた

  게시일: 2026. 6. 29.

  Convenient for an overnight stay before an early flight.

  It’s convenient for avoiding the risk of traveling from home when catching an early-morning flight. However, since it’s located in Terminal 2, it’s a bit short of Terminal 1 if you’re flying with JAL.

  • 객실 및 어메니티3
  • 시설・설비2
  • 접객・서비스2
  • 식사－
  • 온천・목욕1
  • 만족도3

  • 2026. 6. 20.～
  • 2명 1개
  • Excel Double Room (Non-Smoking) with Free Wi-Fi
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at our Hotel. We are delighted to hear that our location was helpful in reducing travel concerns for your overnight stay before an early-morning flight. When using Terminal 1 (JAL), we apologize for any inconvenience caused by the extra travel time. You may also find it easier to use the free shuttle bus operating between terminals for a smoother transfer. We will continue striving to support a comfortable start to your journey. All of us look forward to welcoming you again.

  모두 보기
• 4.00

  玉井ユージ

  게시일: 2026. 6. 27.

  Extremely convenient

  I often stay here when I have an early morning flight. It’s convenient because I don’t have to worry about getting to the airport.

  • 객실 및 어메니티5
  • 시설・설비3
  • 접객・서비스5
  • 식사－
  • 온천・목욕3
  • 만족도4

  • 2026. 6. 24.～
  • 1명 1개
  • Superior Single Room (Non-Smoking) with Free Wi-Fi
  • 식사 불포함

  시설에서의 답장

  Thank you very much for choosing our Hotel. We are delighted to hear that our location has been convenient for you when taking early morning flights. We understand that early departures can be stressful, and we hope that smooth access to the airport helps make your trip more comfortable and worry-free. We will continue striving to provide a pleasant and comfortable stay. All of us look forward to welcoming you again.

  모두 보기
• 4.00

  ホームエレ

  게시일: 2026. 6. 26.

  Conveniently connected directly to Haneda Airport Terminal 2.

  My international flight departed from Terminal 2, so I stayed here the night before. It was my first time staying here, so I can’t comment on the details, but I was able to spend my time comfortably without any issues.

  • 객실 및 어메니티4
  • 시설・설비4
  • 접객・서비스4
  • 식사－
  • 온천・목욕4
  • 만족도4

  • 2026. 6. 7.～
  • 2명 1개
  • Standard Twin (Economy), Non-Smoking, Free Wi‑Fi Available
  • 식사 불포함

  시설에서의 답장

  Thank you very much for choosing our Hotel before your departure for your overseas trip. Although it was your first stay with us, we are relieved to hear that you had no major issues and were able to spend your time comfortably. If you are using Terminal 2, staying with us the night before is very convenient. Should you have another opportunity to travel abroad, we would be delighted if you would choose our Hotel again. All of our staff sincerely look forward to welcoming you again.

  모두 보기
• 5.00

  アイラブ宮古島

  게시일: 2026. 6. 24.

  Love Okinawa.

  I stay at Excel every month as the starting point for my trips to Okinawa. Thank you again for your hospitality last month—I think it’s the No. 1 Hotel near Haneda. The staff are always friendly and helpful. Compared with other hotels, it’s also quiet inside, so I can sleep well before heading out. I’ve already made a Reservation for the night before my trip to Ishigaki Island in early next month. I also have two Reservations in August. Thank you in advance.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사－
  • 온천・목욕5
  • 만족도5

  • 2026. 6. 21.～
  • 2명 1개
  • Standard Twin (Economy), Non-Smoking, Free Wi‑Fi Available
  • 식사 불포함

  시설에서의 답장

  Thank you very much for always choosing our Hotel. We are truly honored that you visit us every month as the starting point for your trips to Okinawa. We are delighted to receive your highest praise, calling us “No. 1 among the hotels in Haneda,” and all of our staff are deeply grateful. We were also very pleased to hear that you are satisfied with the quiet atmosphere and our service, and we will take your kind words as great encouragement in our daily work. We have also received your Reservation for next month’s trip to Ishigaki Island, as well as two Reservations in August. We will continue to welcome you with our best hospitality, so that you can spend your precious time before departure in comfort and peace of mind. We sincerely look forward to seeing you again.

  모두 보기
• 4.80

  磐梯熱海

  게시일: 2026. 6. 18.

  A Comfortable Night's Stay

  I stayed here because my group trip departed early in the morning. It was a bit tiring because I had to take the elevator up from the lobby and walk down a long hallway.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사－
  • 온천・목욕4
  • 만족도5

  • 2026. 6. 16.～
  • 2명 1개
  • Standard Twin (Non-Smoking) with Free Wi-Fi
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at our Hotel. We are truly honored that you chose our Hotel to match your group trip’s early-morning departure. Regarding movement within the building, the corridor from the lobby to your Room is long, and we apologize for any inconvenience this may have caused. We sincerely apologize for adding to your burden when you were already tired. Due to the building’s layout, it is difficult to make structural improvements; however, while subject to availability and upon request, we will do our best to arrange a Room as close to the elevator as possible. Please feel free to let us know. If you have another opportunity, we would be delighted if you would stop by our Hotel again. All of us on staff look forward to welcoming you back.

  모두 보기
• 5.00

  kei070765

  게시일: 2026. 6. 12.

  I was satisfied!

  Everything was excellent. The room service was delicious, and the staff were very attentive. I would love to stay again.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사5
  • 온천・목욕5
  • 만족도5

  • 2026. 6. 10.～
  • 2명 2개
  • Excel Double Room (Non-Smoking) with Free Wi-Fi
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at our Hotel. We are truly delighted to hear that you were satisfied in every aspect, and your kind feedback is a great encouragement to us. We are especially honored by your compliments regarding our room service and staff hospitality. Inspired by your warm words, “I would like to stay again,” we will continue striving as a team to provide a comfortable space and attentive service. We sincerely look forward to welcoming you back.

  모두 보기
• 2.80

  長崎のカステラ

  게시일: 2026. 6. 7.

  Used due to an early morning flight.

  Since it’s not in the JAL terminal, I used this one. If you’re taking an early-morning flight, staying overnight is convenient. The shower curtain had an unpleasant smell. The bed was comfortable. The American-style coffee was also good. It would be nice to have a few more amenities, but there were hardly any.

  • 객실 및 어메니티3
  • 시설・설비3
  • 접객・서비스3
  • 식사－
  • 온천・목욕2
  • 만족도3

  • 2026. 6. 4.～
  • 2명 1개
  • Standard Double (Economy), Non-Smoking, Free Wi‑Fi Available
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at our Hotel. We also sincerely appreciate you taking the time to share your valuable feedback. We are delighted to hear that our location was convenient for your early-morning flight. On the other hand, we sincerely apologize for any discomfort caused by the odor from the shower curtain. We will share this with the relevant department and immediately reinforce checks and improvements during cleaning. In spite of this, we are very pleased to receive your kind comments about the comfort of the bed and our coffee. We would be happy if we were able to help ease even a little of your travel fatigue. We will also take your request regarding amenities seriously as valuable feedback for improving our services, and will review it carefully. We will continue striving to be a Hotel where guests can enjoy an even more comfortable stay. All of us look forward to welcoming you again.

  모두 보기

  
  
• 5.00

  常に前向きに

  게시일: 2026. 5. 30.

  Thank you as always.

  Thank you for your support.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사5
  • 온천・목욕5
  • 만족도5

  • 2026. 5. 29.～
  • 2명 1개
  • Excel Double Room (Non-Smoking) with Free Wi‑Fi
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at our Hotel. We truly appreciate your kind words, which mean a great deal to all of our staff and encourage us greatly. If you were able to enjoy a comfortable stay, nothing would make us happier. When you visit the area again, we would be delighted if you chose to stay at our Hotel. We sincerely look forward to welcoming you again.

  모두 보기
• 2.80

  つきにかえる

  게시일: 2026. 5. 24.

  An ideal location for catching an early-morning ANA flight.

  • 객실 및 어메니티3
  • 시설・설비3
  • 접객・서비스3
  • 식사－
  • 온천・목욕2
  • 만족도3

  • 2026. 5. 22.～
  • 1명 1개
  • Standard Double (Non-Smoking) with Free Wi-Fi
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at Haneda Excel Hotel Tokyu. We truly appreciate your kind words. We look forward to welcoming you again on your next visit, and our entire staff will be ready to assist you.

  모두 보기
• 5.00

  乙女座Coffee

  게시일: 2026. 5. 24.

  Clean and comfortable!

  I always have a comfortable stay here. The staff are kind as well. Thank you!

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사－
  • 온천・목욕5
  • 만족도5

  • 2026. 5. 22.～
  • 2명 1개
  • Standard Twin (Non-Smoking) with Free Wi-Fi
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at our Hotel. We also appreciate your kind review. It is a great encouragement to all of our staff. We will continue striving to provide services and a space that meet your expectations, and we look forward to welcoming you again.

  모두 보기
• 5.00

  アイラブ宮古島

  게시일: 2026. 5. 24.

  Love Okinawa.

  For the past two years, I’ve been so impressed by Okinawa that I visit every month. Each time, I stay the night before my flight because of parking and early-morning departures. I’ve used all the airport Hotels, and Excel is No. 1. Direct access to the ANA boarding gates, spotless cleanliness, and outstanding staff service. I posted a review before, but it’s been a while so I’m posting again. Nothing has changed—full marks in every category. I already have monthly overnight Reservations through next May. Thank you in advance.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사－
  • 온천・목욕5
  • 만족도5

  • 2026. 5. 16.～
  • 2명 1개
  • Standard Economy Twin Room (Non-Smoking) with Free Wi‑Fi
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at our Hotel. We also sincerely appreciate you taking the time out of your busy schedule to share such a heartwarming review. Among the many hotels near the airport, we are truly honored that you chose our Hotel as your “No. 1” choice. We are grateful for your generous compliments regarding our direct access to the ANA boarding gates, the cleanliness of our facilities, and our staff’s service—your kind words encourage us to keep raising our standards. We understand that you have been traveling to Okinawa every month for the past two years, and we are deeply thankful that you continue to choose us as your home base for these important trips. Your consistently high rating over time is a tremendous source of motivation for all of us. Hearing that you already have monthly Reservations through next May brings us great joy. To ensure every journey begins in comfort, we will never become complacent and will continue providing a clean, relaxing space and attentive service. All of us look forward to welcoming you back on your next visit.

  모두 보기
• 5.00

  モカニーナ

  게시일: 2026. 5. 22.

  Excellent location!

  I stayed here to catch an early morning ANA flight. From the Room, I could see the check-in counter—an excellent location that gave me great peace of mind. I will use this Accommodation again when departing early in the morning.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사－
  • 온천・목욕5
  • 만족도5

  • 2026. 5. 19.～
  • 3명 1개
  • Superior Twin (Triple Occupancy, Non-Smoking) with Free Wi-Fi
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at our Hotel. We were delighted to hear that our location helped give you peace of mind during your trip as you were taking an early-morning ANA flight. We are also pleased that you appreciated the convenience unique to being so close to the airport, including being able to see the check-in counters from your Room. Encouraged by your kind words, “I’ll stay again when departing early in the morning,” we will continue striving to support our guests’ travels. All of us on staff sincerely look forward to welcoming you again.

  모두 보기
• 3.67

  はまのかず

  게시일: 2026. 5. 20.

  It was very convenient to have a Hotel located inside Domestic Terminal 2.

  • 객실 및 어메니티4
  • 시설・설비4
  • 접객・서비스3
  • 식사4
  • 온천・목욕3
  • 만족도4

  • 2026. 5. 10.～
  • 2명 1개
  • Standard Twin (Non-Smoking) with Free Wi-Fi
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at our Hotel. We are delighted to hear that you found our location inside Domestic Terminal 2 “very convenient.” With direct access to the airport, we hope we were able to help you rest, even if only briefly, between your travels. We will continue striving to improve our services so that your journey will be even more comfortable. All of us on the staff look forward to welcoming you again.

  모두 보기
• 3.50

  プルーン娘

  게시일: 2026. 5. 17.

  The breakfast was delicious.

  I stayed here for one night after an overseas trip. Since it’s directly connected to the airport, I could check in right away, which was very convenient. The breakfast selection was extensive and satisfying. It was great to enjoy rice, miso soup, and natto again after a long time—they were delicious.

  • 객실 및 어메니티3
  • 시설・설비3
  • 접객・서비스4
  • 식사4
  • 온천・목욕3
  • 만족도4

  • 2026. 5. 14.～
  • 2명 1개
  • Standard Twin (Non-Smoking) with Free Wi-Fi
  • 조식 포함

  시설에서의 답장

  Thank you very much for choosing our Hotel at such an important moment—your return from an overseas trip. We are delighted to hear that you found our direct airport access convenient. After a long journey, getting around can be physically demanding, so we hope you were able to check in smoothly and rest comfortably. We are also honored by your kind words about breakfast. Freshly steamed rice, miso soup, and natto—true “Japanese flavors”—may have tasted especially wonderful after returning from abroad. Your feedback is a great encouragement to our staff. We will continue striving to be a Hotel where you can unwind from travel fatigue and enjoy a comfortable stay. We sincerely look forward to welcoming you again.

  모두 보기

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